The Specialists Why you should book with the expertsAt Discover the World your holiday is important to us from the moment you book to the moment you return. We believe in value for money, excellent customer service, and a personal touch to planning your holiday. Having successfully operated holidays to Iceland and Greenland for nearly three decades, we offer not just a tremendous amount of valuable experience, but also an unmatched passion for the region. Iceland is our most popular destination and for good reason! Expert fi rst-hand knowledgeEach year we send our team of travel specialists to Iceland, Greenland and further afi eld, so that they can experience fi rst-hand the areas, accommodations and excursions we offer. We also have a few Icelanders working as part of the team in our Banstead offi ce. You can be assured that you will receive excellent advice and fi rst-hand knowledge when planning your holiday - feel free to pick their brains! And remember, many of the options you fi nd in this brochure or on our website are suggested itineraries only; our team will be more than happy to tailor a holiday to your individual needs. Value for money Contrary to popular belief, it is often less expensive to book through a tour operator than to book direct on the Internet - and far more straightforward! Due to our longstanding relationships with a variety of Icelandic partners we can secure rooms at key hotels at the busiest times, with excellent rates and very often special offers too. When you book with us you'll know exactly what is included and what's not - we don't believe in hidden extras. We make regular checks to ensure our prices remain competitive.ReliabilityWe select our travel partners very carefully, based on the highest levels of service, value and quality and we constantly monitor their commitment to customer satisfaction. Taking care of you on holiday and before you leaveWe are proud of our excellent reputation for looking after our clients, without question, should the unexpected occur. Our 'Travel Disruption Charter' offers a simple and transparent guarantee. Our team of dedicated travel consultants will do everything possible to rearrange your trip should it be cancelled or if your outward Seydisfjordur, East Fjords6 Why choose Discover the World - see page 6 For our offi ce opening hours please visit our website

7DjupivogurEyjafjallajokullflight(s) cannot operate within 24 hours of the scheduled departure time due to a range of natural events, including but not limited to seismic and volcanic activity. If it is not possible to re-arrange your trip, you will receive a refund of the trip cost you have paid to us. When you are on holiday, if it becomes necessary to alter or reroute your itinerary, we will make these arrangements at no additional cost to you. In the event your scheduled return flight(s) are cancelled and it is necessary to remain in your destination, we will provide you with accommodation and meals until such time that we or the airline can make arrangements to return you home as soon as possible. For full terms and conditions just give us a call or visit our website. Your money and customer rights are protectedA key benefit of booking with a UK-based specialist operator, is that you are covered by very stringent British travel industry regulations and UK legislation throughout your holiday. Our holiday packages are ATOL protected by the Civil Aviation Authority. Our AITO (Association of Independent Tour Operators) bond also offers further financial protection for non-flight inclusive holidays, ensuring that all money paid to us is protected no matter what. We are also members of the Association of British Travel Agents (ABTA).Travel information - leave home well-preparedOnce a booking is confirmed we will supply detailed literature, such as a handy Road Atlas and guide book for our self-drive holidays, to ensure you leave home fully prepared - please refer to page 44 for further information.5042ABTA No.V2823Flexible pricing In this brochure you will find an indication of the lowest price for each holiday at the time of going to press in September 2011. Up-to-date pricing is available on our website or can be obtained by calling our team of Iceland travel specialists. Once you have booked, prices are fixed and guaranteed 100% against any increases which may occur, whatever happens to the pound, the price of oil or tax changes.Booking independently - an informed choice In this day and age, it may be quite tempting to try and book your holiday independently using the Internet rather than the services of a specialist tour operator. This is of course an option, but few understand the possible pitfalls and the potential false economy in doing so. There are various factors to take into consideration, for example assurance of quality and standards, what happens if the airline changes or cancels your flights, or the hotel room you thought you had booked becomes 'overbooked'? What financial or consumer protection do you have and what happens if something goes wrong on holiday? You may also find that by the time you have booked all your arrangements there is little or no cost saving and you could well end up paying a lot more. Whilst of course you have a choice, these are things to take into consideration but by booking through us we can take the worry out of these eventualities by offering quality products, fully bonded and financially protected holidays with trusted 'package holiday' customer protection, along with peace of mind that with 24/7 round-the-clock support, we are only ever a phone call away.discover-the-world.co.uk/icelandbrochure Talk to the experts 01737 218 800 7