tel. 01737 218 800 | discover- the- world. co. uk BOOKING TERMS AND CONDITIONSICELAND 119 additional costs incurred by you as a result of such exclusion will be your responsibility. In the case of ill health we may make such arrangements as we see fi t and recover any resulting costs from you. We reserve the right, in certain circumstances, to decline any booking. 13. OUR RESPONSIBILITY We make every effort to ensure that the holiday arrangements we have agreed to provide as part of our contract with you are delivered with reasonable skill and care. We will monitor and control the performance of our suppliers and judge their performance against the standards and customs in the country where the services are provided. Subject to these booking conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted holiday arrangements are not provided as promised or prove defi cient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted holiday arrangements. Please note, it is your responsibility to show that reasonable skill and care have not been used if you wish to make a claim against us. In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment ( for employees) or carrying out work we had asked them to do ( for agents and suppliers). We will not be responsible for any injury, illness, death, loss ( for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: a) the act( s) and/ or omission( s) of the person( s) affected or any member( s) of their party or b) the act( s) and/ or omission( s) of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable or c) ' circumstances beyond our control' as defi ned in clause 6 above Please note we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised by us and we have not agreed to arrange them as part of our contract. In addition, we cannot accept any liability for any damage, loss, expense or other sum( s) of any description ( 1) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or ( 2) which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers or ( 3) arises out of use of our services for special projects or research whether in connection with study, employment or otherwise or ( 4) is connected with any business. For all claims which do not involve death or personal injury or loss / damage of / to personal possessions ( see below), if we are found liable to you on any basis the maximum amount we will have to pay you is twice the amount paid for your holiday ( excluding insurance premiums and amendment charges) paid by or on behalf of the person( s) affected in total. This maximum amount will only be payable where your holiday has failed in its entirety and you have not received any benefi t at all from your holiday. Nothing in these booking conditions shall exclude or limit in any way our liability for fraud or for death or personal injury caused by our negligence or the negligence of our employees. 14. TRAVEL DELAY Should delays due to weather conditions disrupt your itinerary, additional costs may be incurred and these would be the responsibility of you, the client. We regret we are not in a position to offer you any assistance in the event of delay at your outward or homeward point of departure; however, you will be assisted by the airlines in accordance with the airlines' policy on delay. We cannot accept liability for any delay which is due to any of the reasons set out in clause 6 of these booking conditions ( which includes the behaviour of any passenger( s) on the fl ight who, for example, fails to check in or board on time). In addition, we will not be liable for any delay unless it has a signifi cant effect on your holiday arrangements. We strongly recommend you have adequate insurance provisions in place. 15. AIR AND SEA CARRIERS The liabilities of air, sea, rail and road carriers are governed by the following amended or unamended: the Warsaw Convention and the Montreal Convention for international travel by air and/ or for airlines with an operating licence granted by an EU country, the EC Regulation on Air Carrier Liability No. 889/ 2002 for national and international travel by air, the Athens Convention for travel by sea, the Berne Convention for travel by rail and the Geneva Convention for travel by road. Air and sea carriers produce Conditions of Carriage, which form part of your contract both with us and with the air and sea carrier, available from the carrier or from us along with copies of applicable international conventions and regulations. You are bound by those conditions when booking your holiday. Strict obligations are outlined on your ticket or the Conditions of Carriage for making claims for missing or damaged baggage that must be followed. Where any claim or part of a claim against us ( including those involving death or personal injury) concerns or is based on any travel arrangements ( including the process of getting on and/ or off the transport concerned) provided by any air, sea, rail or road carrier, the maximum amount of compensation we will have to pay you will be limited. The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is the most the carrier concerned would have to pay under the applicable international convention or regulation ( see above). Please note: where a carrier or hotelier would not be obliged to make any payment to you under the applicable international convention or regulation in respect of a claim or part of a claim, we similarly are not obliged to make a payment to you for that claim or part of the claim. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the carrier for the complaint or claim in question. In accordance with EU Directive ( EC) No 2111/ 2005 Article 9, we are required to bring to your attention the existence of a " Community list" which contains details of air carriers who are subject to an operating ban within the EU. The Community list is available for inspection at http:// europa. eu. int/ comm/ transport/ air/ safety/ fl ywell_ en. htm. In accordance with EU Regulations we are required to advise you of the actual carrier( s) ( or, if the actual carrier( s) is not known, the likely carrier( s)) that will operate your fl ight( s) at the time of booking. Where we are only able to inform you of the likely carrier( s) at the time of booking, we shall inform you of the identity of the actual carrier( s) as soon as we become aware of this. Any change to the operating carrier( s) after your booking has been confi rmed will be notifi ed to you as soon as possible. If the carrier with whom you have a confi rmed reservation becomes subject to an operating ban as above as a result of which we/ the carrier are unable to offer you a suitable alternative the provisions of clause 5 " Cancellation and Variation by us" will apply. Under EU law ( Regulation 261/ 2004) you have rights in some circumstances to refunds and/ or compensation from your airline in cases of denied boarding, cancellation or delay to fl ights. Full details of these rights will be publicised at EU airports and will also be available from airlines. However reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. Your right to a refund and/ or compensation from us is set out in clauses 5 and 6. If any payments to you are due from us, any payment made to you by the airline will be deducted from this amount. If your airline does not comply with these rules you should complain to the Air Transport Users' Council on 020 72406061 www. auc. org. uk. We are not always in a position at the time of booking to confi rm the fl ight timings, which will be used in connection with your fl ight. The fl ight timings shown in our brochure, on our website and/ or detailed on your confi rmation invoice are for guidance only and are subject to alteration and confi rmation. Flight timings are outside our control. They are set by airlines and are subject to various factors including air traffi c control restrictions, weather conditions, potential technical problems and the ability of passengers to check in on time. Specifi c instructions relating to departure and travel arrangements will be sent with your air or other travel tickets approximately 2 weeks before departure. You must accordingly check your tickets very carefully immediately on receipt to ensure you have the correct fl ight times. It is possible that fl ight times may be changed even after tickets have been despatched - we will contact you as soon as possible if this occurs. Any change in the identity of the carrier, fl ight timings, and/ or aircraft type ( if advised) will not entitle you to cancel or change to other arrangements without paying our normal charges except where specifi ed in these conditions. In accordance with EU legislation, we are required to draw your attention to restrictions concerning the import of food items which cannot be brought into the EU ( including the UK), from outside the EU. For details please see http:// www. defra. gov. uk/ animalh/ illegali/ allow/ rules- 090501. htm, or if you do not have access to the internet, please contact this offi ce. 16. INSURANCE It is a condition of booking with us that you obtain adequate travel insurance, which meets or exceeds the level of protection offered by the policy in our brochure or on our website. The cost of medical and other treatment overseas can be high and we will not be able to assist in meeting those costs. 17. SPECIAL REQUESTS AND MEDICAL CONDITIONS / DISABILITIES If you have any special requests, you must advise us at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. Confi rmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confi rmation invoice or any other documentation is not confi rmation that the request will be met. Unless and until specifi cally confi rmed, all special requests are subject to availability. For your own protection, you should obtain confi rmation in writing that a special request will be provided ( where it is possible to give this) where it is important to you. We regret we cannot accept any conditional bookings, i. e. any booking which is specifi ed to be conditional on the fulfi lment of a particular request. All such bookings will be treated as " standard" bookings subject to the above provisions on special requests. If you or any member of your party has any medical condition or disability which may affect your holiday or has any special requirements as a result of any medical condition or disability ( including any which affect the booking process), please tell us before you confi rm your booking so that we can assist you in considering the suitability of the arrangements and/ or making the booking. In any event, you must give us full details in writing at the time of booking and whenever any change in the condition or disability occurs. You must also promptly advise us if any medical condition or disability which may affect your holiday develops after your booking has been confi rmed. 18. COMPLAINTS If you have any reason to be unhappy with any element of your holiday, we would ask you fi rst to bring this to the attention of the person in charge of the relevant service, on the spot. If this is not possible please either contact our local representative or our UK offi ce, using the number provided with your travel documents. It is essential that you do this to enable us to put matters right immediately where possible. Failure to do this may mean that any claim for compensation will be affected. If a problem remains unresolved during your holiday you should make a complaint in writing to Discover the World within 28 days of the completion of your holiday. The arbitration scheme is arranged by ABTA and administered independently by IDRS, part of the Chartered Institute of Arbitrators. It provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on you in respect of costs. Full details will be provided on request or can be obtained from the ABTA website. The scheme does not apply to claims for an amount greater than £ 5,000 per person. There is also a limit of £ 25,000 per booking form. Neither does it apply to claims which are solely in respect of physical injury or illness or their consequences. The scheme can however deal with compensation claims which include an element of minor injury or illness subject to a limit of £ 1,000 on the amount the arbitrator can award per person in respect of this element. The application for arbitration and Statement of Claim must be received by IDRS within nine months of the date of return from the holiday. Outside this time limit arbitration under the Scheme may still be available if the company agrees, but the ABTA Code does not require such agreement. For injury and illness claims, you may like to use the ABTA/ Chartered Institute of Arbitrators Mediation Procedure. This is a voluntary scheme and requires us to agree for mediation to go ahead. The aim is to help you resolve your dispute in a quick and cost effective way. Details on request or from www. abta. com. 19. FINANCIAL SECURITY AND ABTA MEMBERSHIP We hold an Air Travel Organiser's Licence issued by the Civil Aviation Authority ( ATOL number 2896). When you buy an ATOL protected air inclusive holiday or fl ight* from us you will receive a confi rmation invoice from us ( or via our authorised travel agent) confi rming your arrangements and your protection under our ATOL number 2896. In the unlikely event of our insolvency the CAA will ensure that you are not left stranded abroad and will arrange to refund any money you have paid to us for an advance booking. * The air inclusive holidays and fl ights we arrange are ATOL protected providing either the person who pays for the booking is present in the UK when the booking is made or the fi rst leg of any fl ight or fl ights we arrange for you commences in the UK. For further information, visit the ATOL website at www. atol. org. uk. We are a member of the Association of Independent Tour Operators ( AITO). If your holiday does not include fl ights, the AITO Trust will fi nancially protect your holiday in the same way as our ATOL protects air inclusive holidays and fl ights except that, if already abroad, you will be returned to the point where your contracted arrangements with us commenced. We are a member of ABTA, membership number V2823. ABTA and ABTA members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA's Code of Conduct. Further information can be found at www. abta. com. 20. DATA PROTECTION We will store and use the personal data supplied by you as part of your booking form for the purposes of fulfi lling the contract between us. We will never pass on your information to third parties, other than to fulfi l the contract between us, without your written permission unless we are legally required to do so in accordance with the Data Protection Act. We will also use the information to keep you informed of our services and any special offers or deals which we think may be of interest to you. Please inform us at the time of booking if you do not wish us to use your information in such ways. Brochure published in January 2010 and valid from January 2010 to December 2011 unless superseded by another brochure. Company Registration No. 2295449 Registered Offi ce: Arctic House, 8 Bolters Lane, Banstead, Surrey SM7 2AR. VAT Reg. No. 563 8657 01
ICELANDTRAVEL INSURANCE 120Why choose Discover the World - see page 4 For our office opening hours please visit our website TRAVEL INSURANCE It is a condition of travelling on our holidays that you must have comprehensive travel insurance that covers you for all of the activities you wish take part in. To give you complete peace of mind, we have arranged exclusive travel insurance which has been designed to meet the needs of our holidays and the activities featured in this brochure. To arrange cover simply indicate on the booking form or call our reservations team on 01737 218 800 for assistance. Should you decide not to purchase our insurance, you must indicate this on our Booking Form and provide us with details of your alternative insurers either on the Booking Form or with your fi nal payment. It is your responsibility to ensure that if you take out alternative insurance it covers all aspects of your holiday. The schedule below sets out the cover arranged by Discover the World who are appointed representatives of the underwriters, Travel & General Insurance Company plc, except for Section K ( Legal expenses), which is underwritten by DAS Legal Expenses Insurance Company Limited. Both insurers are authorised and regulated by the Financial Services Authority. ANNUAL MULTI- TRIP INSURANCE If you travel more than twice a year or intend to go skiing in addition to this holiday, you should consider taking advantage of the Annual multi- trip policy. This policy allows you to travel as many times a year as you wish, provided each trip does not exceed 31 days, and also includes 17 days of winter sports cover. IMPORTANT DECLARATION An insurance policy can only provide cover in respect of an event/ occurrence which is sudden, unforeseen and beyond your reasonable control. Therefore any facts known to you, which could possibly result in you having to make a claim, must be disclosed otherwise you may not be covered. In particular, you must be able to make the following declaration ( the legal guardian must make the declaration for anyone under the age of 18 years old): 1) I have not received treatment, including regular medication, within the last 12 months for any condition, nor at any time for any heart related or cancerous condition; 2) I have not been seen by a specialist nor been admitted to a hospital overnight in the last 12 months ( other than for regular check ups); 3) I have not been diagnosed by a registered general practitioner as having a terminal condition; 4) I am not waiting for, nor have the knowledge of, the need for an operation, hospital consultation nor any other treatment ( including regular medication) nor investigations including the results of a routine test; 5) I do not have any pre- existing and on- going medical condition( s) that could reasonably be anticipated to give rise to a complication needing medical intervention prior to or during a journey ( if in doubt check with your general practitioner); 6) I am not aware of anybody for whom I would be covered for cancellation and curtailment, such as immediate family or travelling companions, suffering from any pre- existing medical condition( s) that may cause me to cancel or cut short my journey; 7) I do not know of circumstances that could be reasonably expected to give rise to a claim under this policy. If you cannot make this declaration when you take out the insurance, you must contact Healthcheck on 0845 408 0585. A policy document that fully defi nes the cover, conditions and exclusions will be sent to you with your booking confi rmation. When you receive your policy, please take the time to read it carefully to ensure you understand what is and what is not covered, and that all activities that you may wish to participate in are included. If it does not meet your requirements, please return the policy, proof of premium paid and any other relevant documents to us within 14 days of receipt and we will refund the premium in full, provided you have not travelled or made a claim. Policies are available for UK and Republic of Ireland residents only. Failure to comply with the terms & conditions of the policy may result in cover being restricted. SINGLE TRIP STANDARD COVER Premiums including insurance premium tax Period Europe 1 to 5 days £ 21 6 to 10 days £ 24 11 to 17 days £ 29 18 to 24 days £ 34 SINGLE TRIP SKI COVER Premiums including insurance premium tax Period Europe Up to 5 days £ 32 Up to 10 days £ 36 Up to 17 days £ 44 ANNUAL MULTI TRIP COVER Premiums including insurance premium tax Europe Worldwide Adult £ 55 £ 75 Family £ 110 £ 150 INSURED ACTIVITIES For a detailed list of insured activities, please refer to your Discover the World Travel Insurance Policy Wording booklet, which may be viewed online. The booklet will be posted to you after you have confi rmed you will be purchasing our insurance. THESE POLICIES COVER: . Children under the age of 2 - free if travelling with a T& G insured adult . Children aged 2- 17 on the date of departure - half of the standard premium if travelling with a T& G insured adult . Family rate - 2 times the standard single trip premium ( up to 2 adults + 4 children aged 2- 17 on the date of departure) . Person aged 66- 70 years on policy inception date - 2 times the standard premium . Single Trip Standard Cover for persons aged 71- 75 years on policy inception date - 2 ½ times the standard premium . Annual multi- trip cover for persons aged 71- 75 years on policy inception date - 3 times the standard premium . Additional cancellation cover - £ 30 per £ 1,000 to a maximum of £ 10,000 . Excess waiver - £ 5 per person . Adventure Activities Extension - standard premium plus 50% IN ADDITION THE ANNUAL MULTI TRIP INSURANCE COVERS: . Journeys up to 31 days . Adult members of the family to travel independently . Up to 17 days of winter sports ( see section L below) SCHEDULE OF COVER SUM INSURED PER PERSON A Cancellation charges Up to £ 5,000 B Curtailment charges Up to £ 5,000 C Emergency medical repatriation and associated expenses abroad Up to £ 5,000,000 Search and rescue Up to £ 50,000 Hospital benefi t £ 20 for each 24hr period to a max of £ 500 D Emergency assistance in the UK Up to £ 2,000 E Personal accident Up to £ 25,000 ( age limits apply) F Delayed Departure Travel Delay £ 20 for fi rst 12hrs and £ 10 each subsequent 12hrs to a max of £ 500 Delayed Departure Abandonment Up to £ 5,000 Missed departure Up to £ 1,000 Missed connection Up to £ 1,000 G Baggage Up to £ 2,500 Single item limit £ 400 Valuables limit £ 500 Delay baggage ( after 12 hours) Up to £ 200 Travel documents Up to £ 500 H Personal money Up to £ 300 I Hijack £ 50 for each 24hr period to a max of £ 500 J Personal liability Up to £ 2,000,000 K Legal expenses Up to £ 25,000 ' L' applies to Single Trip Ski Cover, Annual Multi- trip and Winter Sports Extension L Own ski equipment Up to £ 1000 ( single item limit) £ 400 Ski equipment hire Up to £ 500 Hired ski equipment Up to £ 500 Ski pack Up to £ 450 Piste closure £ 20 per day up to a max of £ 400 Delay due to avalanche Up to £ 500 Terms and conditions apply for policies issued between 1 Feb 2010 and for travel up to 30 Dec 2011.