THE SPECIALISTS - WHY CHOOSE US At Discover the World, your holiday is important to us from the moment you fi rst get in touch to the moment you return. ICELANDTHE SPECIALISTS 4 For our office opening hours please visit our website EXPERT KNOWLEDGE Having successfully operated holidays to Iceland and Greenland for over 26 years means we have a tremendous amount of valuable experience and an unmatched passion for the region. Our commitment to delivering what our clients expect as well as going that extra mile, proves we know what makes a good holiday there - the client testimonials throughout this brochure demonstrate that point. Don't forget that if you need any assistance in fi nding the right holiday, our team would be more than happy to tailor a holiday to your individual needs. All of our staff are either from the region, or have travelled extensively within it. We operate a comprehensive training programme to ensure our knowledge is always up- to- date and this year alone, just about every member of our sales and operational teams have travelled to their specialist destinations, often on more than one occasion. They are there to assist you so please don't hesitate to call, e- mail or come and meet them face to face! To give you an idea of who may be looking after your important holiday arrangements, we'd like to introduce Aslaug (' Addy') Ragnarsdottir. Addy was brought up on a farm in the west of Iceland and she has an in- depth knowledge of this amazing country that you'll fi nd absolutely invaluable when booking your holiday. A leading character in our team, Addy has been creating holidays for Discover the World since 2001; her experience is backed up by both Travel & Tourism qualifi cations as well as insider knowledge of the Icelandic hotel industry. In addition, she's a keen horsewoman - talk to her about our Icelandic purebred riding holidays and you will see what we mean! Details about the rest of our equally dedicated team members may be found on our website. RELIABILITY We select our travel partners very carefully, based on the highest levels of service, value and quality and we constantly monitor their commitment to customer satisfaction. VALUE FOR MONEY Despite what many believe, it is often less expensive to book through a tour operator than booking direct on the Internet - less hassle too! This is because certain elements of your holiday may not be available elsewhere. In addition, due to our longstanding relationships with a variety of Icelandic companies we can secure rooms at key hotels at the busiest times, with excellent rates and very often special offers too. Let us do all the work for you - you'll know exactly what is included and what's not! Other plus points to remember when booking with us: you are covered by very stringent British travel industry regulations and UK legislation throughout your holiday, and we make regular checks to ensure our prices are truly competitive. OUR PRICE CHALLENGE We pride ourselves on offering a comprehensive range of holidays at excellent value for money and feel confi dent that our prices are the best around. However in the unlikely event that you see a similar holiday at a more competitive price, prior to booking with us, then we shall endeavour to better it. Please forward details of the written offer to our team either by post or e- mail to pricechallenge@ discover- the- world. co. uk, and we'll be in touch very quickly! TRANSFERS & LOCAL ASSISTANCE We operate an excellent transfer service between the international airport at Kefl avik and your accommodation in Reykjavik ( taxi or minibus). Our rental vehicles through Europcar have an excellent support system and we also offer a 24hr UK emergency phone line. Arctic Tern Addy

tel. 01737 218 800 | discover- the- world. co. uk THE SPECIALISTSICELAND 5 BOOKINGS THROUGH TRAVEL AGENTS During 2010 we plan to introduce a new scheme which involves a training programme for selected travel agents, which we feel are able to effectively sell our holidays. Only travel agents whose staff have successfully completed this programme will qualify as agents for Discover the World. FLEXIBLE PRICING In this brochure you will fi nd an indication of the cheapest rate at which each holiday was offered at the time of going to press. Up- to- date pricing is shown in full on our website, or can be provided by calling our offi ce. Prices are reviewed regularly and where appropriate adjustments made ( up or down) to our website. However once your holiday is confi rmed, prices will be fi xed and guaranteed 100% against any increases which may occur, whatever happens to the pound, the price of oil or tax changes. YOUR MONEY IS SAFE WITH US NO MATTER WHAT Tour operators are very highly regulated and, being fully bonded, we are licensed by the Civil Aviation Authority ( CAA) under Air Travel Organisers' Licence ( ATOL) number 2896; we are members of the Association of British Travel Agents ( ABTA) and the Association of Independent Tour Operators ( AITO) - please see page 123 for further information about this organisation. Through the AITO Trust we have a bond for your full fi nancial protection. In fact AITO members are unique amongst travel companies in offering this cover. ABTA members or those companies trading with just an ATOL licence do not necessarily provide cover for every aspect of holiday protection. COMPREHENSIVE TRAVEL INFORMATION Once a booking is confi rmed we will supply detailed literature to ensure you leave home fully prepared. SPECIAL TRAVEL INSURANCE For complete peace of mind we have arranged exclusive travel insurance that covers every travel arrangement and activity advertised in this brochure. We feel the cover and rates offered are extremely competitive - see page 120. OUR EXTENDED FAMILY Cathy Harlow a renowned naturalist, expert guide, travel writer and photographer, has worked for Discover the World for over 20 years. Cathy's knowledge of Iceland is astounding and her enthusiasm infectious - that's why she often gives presentations on our behalf on Iceland and several other destinations to which we travel. Her contribution towards our Iceland programme, whether advising on itineraries, accommodation or excursions, or indeed supplying key images, is invaluable. Cathy is also the author of the excellent Landmark Guide: Iceland which we supply free of charge to our self- drive clients. Ragnar TH Sigurdsson is one of the world's leading photographers. He has been capturing every facet of his homeland since 1975 with his work acclaimed by the likes of Getty and National Geographic. Ragnar continually succeeds in producing images of the highest quality and his experience and passion for Iceland is evident throughout this brochure ( and every Iceland brochure we've produced) as the vast majority of the images you'll see here, have the Sigurdsson stamp. Ragnar also contributes to our Lapland brochure. arctic- images. com Cathy Harlow Ragnar TH Sigurdsson