44 | Providing Specialist Horse Racing Holidays With a Commitment to Excellence BOOKING CONDITIONS & GENERAL INFORMATION Holidays in our brochure are available from 20 May 10 until 13 May 2011. How to Book Telephone us direct on 01244 355 580. Normally it will be possible to confirm availability immediately and an option of four days may be taken out on the holiday of your choice. To make your reservation, please call us and one of our expert sales consultants will provide you with first hand information on your chosen tour. You must then confirm your booking, either: By telephone - your sales consultant will re- iterate all aspects of your itinerary, ask you to provide details from the passports of each person travelling and confirm that you have read and agreed to our Booking Conditions. You will then be asked for payment of the required deposit (£ 150.00 per person for European Tours, £ 75.00 per person for Day Trips and £ 250.00 per person for World- Wide Tours) with your booking form. You will be required to complete our Booking Form and fax or post it to us, so that we check that all your details and requirements are accurate. By post or facsimile - complete and sign the enclosed Booking Form and send it to us with the appropriate payment. We will send you a Confirmation Invoice and a contract will exist between us once this has been issued. Please note: we reserve the right to alter the prices of any of the holidays shown in our brochure. You will be advised of the current price of the holiday that you wish to book before your contract is confirmed. Payment The full amount of the holiday must be paid nine weeks before departure. If a booking is made within nine weeks, then the full amount must be paid at the time of booking. We regret to advise that we cannot accept cheques less than seven days prior to the date of departure. For those of you who pay the deposit by credit card we will automatically deduct the final balance on the due date without further reference to you. Full payment and balances over £ 1k made with a credit or charge card ( switch & delta excluded) will automatically incur an additional 2% charge. Surcharges The price of your travel arrangements is subject to surcharges on the following items for increases in: transportation costs e. g. fuel, scheduled airfares and any other airline surcharges which are part of the contract between airlines and the tour operator, Government action such as increases in VAT or any other Government imposed increases, currency in relation to adverse exchange rate variations. Even in this case, we will absorb an amount equivalent to 2% of the holiday price which excludes insurance premiums and any amendment charges. Only amounts in excess of this 2% will be surcharged. If this means paying more than 10% of the holiday price, you will be entitled to cancel your holiday with a full refund of all money paid except for any amendment charges. Should you decide to cancel because of this, you must exercise your right to do so within 7 days from the issue date printed on the invoice. Minimum Numbers Tours will only operate on a minimum of 10 persons being booked. We will advise you at least 30 days before departure if the minimum number of participants has not been reached. You will then have the choice of booking an alternative holiday with us, though if the alternative is at additional cost, the difference will be payable by you, or having a refund of monies paid. Passports All passengers are responsible for ensuring that their passports and visas ( where required) are valid for their journey. Conditions of Carriage Holidays in our brochure will use flights of reputable airlines and when travelling with them, Conditions of Carriage of the Airline apply, and some of these limit or exclude liability. Copies of these conditions are available on request. Cancellation Charges Cancellation of a confirmed booking will incur a minimum loss of the deposit paid. For cancellation received within six weeks of departure, the following scale of charges will apply: Over 6 weeks before departure loss of deposit 4- 6 weeks before departure 40% of the holiday cost 1- 4 weeks before departure 60% of the holiday cost Less than 1 week before departure total holiday cost No refund will be made in respect of cancellations received by us on or after the date of departure. All cancellations must be notified in writing and will be effective from the date of receipt of the notification. Event Cancellation Should racing be cancelled for any reason whatsoever, the following will apply. If racing is cancelled prior to the event, our normal cancellation charges as shown above will apply although we will try to mitigate these as far as is possible. Should racing be cancelled on the day, we will try to retrieve any racecourse costs from the applicable racecourse/ racing authorities on your behalf. Amendments by us We make every effort to operate holidays as featured in our brochure, but nevertheless from time to time, hoteliers and other services we use, can and occasionally do, withdraw or change certain facilities. When we are aware of this, you will be notified immediately. A holiday of a similar or higher standard will be offered in this eventuality, and if not acceptable, a full refund of all monies paid will be given. We will not cancel a holiday less than four weeks prior to departure, unless it is necessary to do so as a result of circumstances amounting to force majeure or if your balance payment is not forwarded to us on the due date. We cannot accept responsibility for acts and omissions of the event organisers. Amendments by you Certain airlines insist on tickets being issued immediately, which we will do upon receipt of your booking form and these are ticketed on a non- refundable, non- changeable basis. Therefore any alteration, such as name change, would incur the purchase cost of a new ticket. However, you should check with us for full details as airline policies do differ from carrier to carrier. Please note that due to stringent security precautions in force at airports, the name on your passport must agree with the name on your air ticket. Airport Taxes and Security Charges These, together with government Airport passenger duty, are included in all our tour prices. Airline & Aircraft We do try to inform you in our brochure copy of the airline flight number, timings, and the aircraft type that they propose to operate on the route. It may be that the airline for operational reasons will substitute or change the aircraft type and we will inform you of any change when details are made available to us. Complaints Whilst we aim to ensure that your holiday runs smoothly, there may be times when it does not. Please follow the complaints procedure below to minimize inconvenience to all parties: 1. Any complaint should be reported immediately and directly to the supplier and, as soon as possible, to our local representative ( where applicable). If you fail to follow this simple procedure, your right to claim compensation may be affected, as we will have been deprived of the opportunity to investigate and rectify the problem. 2. In the unlikely event that neither our representative nor our supplier is able to resolve the matter to your complete satisfaction, please telephone, fax or e- mail the details of your complaint to International Travel Connections in Chester on Tel + 44( 0) 1244 355 400, Fax + 44( 0) 1244 355 419, E- mail Concierge@ ITC- UK. com. Any costs incurred in doing so will be fully refunded. 3. Once in receipt of a complaint, we will react swiftly to resolve the matter. Our aim is to rectify any shortcomings immediately, so that you can fully enjoy the remainder of your holiday. If you still have cause for complaint on your return to the UK, you are required to seek satisfaction by writing to the Company within 28 days of the end of your holiday and providing full details of the holiday and the reason for dissatisfaction. We regret that we cannot accept liability in relation to any complaint or claim which is not notified entirely in accordance with this Clause. Disputes arising out of or in connection with this contract that cannot be amicably settled, may ( if the client so wishes) be referred to arbitration under a special scheme, which although devised by arrangement with the Association of British Travel Agents is administered quite independently by the Chartered Institute of Arbitrators. The Scheme ( details of which will be supplied on request) provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the customer in respect of costs. The scheme does not apply to claims for an amount greater than £ 5,000 per person. or £ 25,000 per Booking Form. The Scheme does not apply to claims which are solely or mainly in respect of physical injury or illness or the consequences of such injury or illness. If you elect to seek redress under this scheme, written notice requesting arbitration under this scheme must be made within 9 months after the schedule date of return from the holiday. Delays We cannot accept any responsibility for any delays in departures or for any costs incurred by you as a result of any delays, this is solely the responsibility of the carrier. If you have taken out insurance, you may be able to claim compensation for delays in excess of 12 hours. We will endeavour to keep you informed of the cause and extent of delays but ultimately this information is provided by the airlines on whom we depend for information. Where long flight delays result in lost holiday time, no refunds are given by hotels for unused accommodation as rooms are held for delayed arrivals. Similarly, airlines do not offer compensation for flight delays. Disabilities Horse Racing Abroad are not specialists in holidays for the disabled and regrettably most of our tours are not suitable for the disabled traveller. Please let us know if you or anyone in your party suffers from a serious medical condition or physical disability before a booking is made, as Horse Racing Abroad cannot provide individual assistance with boarding coaches or other forms of transport, baggage handling, walking or other personal requirements, and clients should be confident that they can do these tasks unaided. We are happy to give advice with the choice of your holiday, which will be dependent upon the nature of the disability and whether the person with the disability is accompanied by an able- bodied companion. Please specify details of any disability or special requirements at the time of booking. BEFORE YOU GO Travelling by Eurostar? St Pancras - Parking can be pre- booked by calling " Q- Park" on 0870 0134785 at a cost of approx. £ 17.00 per day. Ebbsfleet - Just off Junction 2 on the M25 in Kent, the International Terminal has parking for 2,000 cars and costs around £ 11.50 per day. Special Quotations for Tailor Made Itineraries Most of our tours are based on negotiated prices which restrict you to specific dates and times of travel. However, in most cases, alternative arrangements or extended holidays may be organised for a supplementary charge. Please feel free to telephone us or write to us with your request and we will endeavour to accommodate you. Those clients wishing to travel First or Business Class will be given a separate quotation on request. Advance purchase and reduced cost air fares for these upgrades may need to be ticketed at the time of booking so full payment of the supplement would be required and considered part of the non refundable deposit. Regional Departures Clients wishing to travel from alternative airports ( e. g. Manchester, Birmingham, East Midlands) should telephone for flight details and we will do our utmost to assist where possible. We are also able to book domestic shuttle flights for onward connections within the UK. For Foreign & Commonwealth Office advice Visit www. fco. gov. uk/ knowbeforeyougo or call the ABTA Information Line Tel: 0901 201 5050 ( calls are charged at 50p per minute). Booking Conditions
Call us on 01244 355 580 or visit www. horseracingabroad. com | 45 Booking Form 2010 - 2011 Use for all tours except Prix de L'Arc de Triomphe, which is overleaf EVENT/ TOUR CODE HOTEL BOOKING REF ( OFFICE USE ONLY) No Title First Name Surname Date of Birth Citizenship Passport Number Expiry Date Country of issue 1 2 3 4 5 6 Departure Airport Room Type Single / Twin / Double PASSENGER DETAILS & REQUIREMENTS Clients must have travel insurance, please refer to page 47 for details. Please provide your policy details to your sales consultant. COOLMORE Balcony Seat at the Curragh Yes / No FRENCH DERBY Eurostar upgrade required Yes / No Le Brasserie Restaurant Yes / No DEAUVILLE Reserved Grandstand Seat Yes / No BREEDERS' CUP Silks/ Champions Room Yes / No Business Class upgrade required Yes / No MELBOURNE CUP Business Class upgrade required Yes / No HONG KONG Business Class Upgrade Required Yes / No DUBAI WORLD CUP Tiered restaurant Yes / No Breakfast with the Stars Yes / No Arabian Nights Yes / No Business Class upgrade required Yes / No ARGENTINA World Traveller Plus upgrade required Yes / No Business Class upgrade required Yes / No NORMANDY STUDS Panoramique Restaurant Yes / No ADDRESS OF FIRST NAMED PERSON: POSTCODE DAYTIME TELEPHONE NUMBER HOME TELEPHONE NUMBER MOBILE TELEPHONE NUMBER E- MAIL On behalf of the above named persons, I confirm that I have read and agreed the Booking Conditions contained in this brochure. Any payment made by credit card or charge card over £ 1000.00 is subject to a 2% surcharge. Deposit required to confirm your booking - Europe £ 150.00 per person, all other destinations £ 250.00 per person. For those of you who pay the deposit by credit card we will automatically deduct the final balance on the due date without further reference to you. Insurance policy number........................................................ Insurance provider................................................................... Insurance contact number...................................................... .... Deposits @ £..... = £ ...... TOTAL ENCLOSED = £ ...... ( Please make cheques payable to " Horse Racing Abroad") SIGNATURE............................................. DATE.................. PLEASE COMPLETE IN BLOCK CAPITALS & SEND WITH PAYMENT TO: Horse Racing Abroad, Concorde House, Canal Street, Chester, CH1 4EJ Tel: 01244 355 580 Fax: 01244 355 399 I wish to charge my Visa/ Mastercard/ Maestro card the sum of £ Card number: Expiry Date: CSC ( last 3 digits on back of card) For Maestro. Issue Number or Start Date Name of Cardholder Cardholders address ( if different from above) 91202716ABTA NO. V2359 ?