HEALTHY LIFESTYLE As you travel around our beautiful region, try a new activity to lift your spirits and boost your stamina. MOUNTAIN BIKING Started by biking adrenalin junkies during the 1970s in California, mountain biking has changed dramatically over the years, growing from a little-known hobby to a mainstream activity with several categories, including cross- country, downhill, dirt jumping, freeride and trials. Y WHAT IS IT? Mountain biking entails riding off- road, often over rough terrain. Because of the variety of trails, it is a sport the whole family can enjoy; all you need is a bike with wide, knobbly tyres, large frame tubing, suspension shock absorbers and a helmet. Y WHERE? Mountain biking is becoming increasingly popular on many islands. But for a unique experience try Bike St Lucia's jungle biking adventure, which houses trails to thrill the fi rst-timer right through to the extreme rider ( www. bikestlucia. com). Y GOOD FOR? Mountain biking is a great way to get fi t and healthy. It builds up your cardio- vascular system, optimises fat burning and strengthens leg muscles. Y ANY DANGERS? Injuries range from cuts and abrasions from falls on gravel to serious injuries such as striking your head on a boulder or tree. So wearing protective equipment is vital. Also essential is picking the right trail for your experience and fi tness. Y HOW? Depending on experience, it is best to start with some lessons until you fi nd your feet. There are a number of resorts and operators offering tuition and mountain biking holidays throughout the Caribbean. January - March 2009 lime 85 RESERVATIONS Y 1- 888- 844- LIAT ( 5428) for customers calling from most destinations within the Caribbean region. Y 866 549- 5428 for customers calling from Puerto Rico and US Virgin Islands Y 480 5582 for customers calling from Antigua Y ( 268) 480- 5601/ 2 for customers calling from any other country Y Email: reservations@ liatairline. com CUSTOMER SERVICES At LIAT we place great importance on our customers. We strive to deliver a superior product and service, but recognise there will be times when things don't go accordingly to plan. We are always looking to improve our customer service, and we like to recognise those employees who do deliver exceptional service. So please contact us to share all of your travel experiences. Y Tel: ( 268) 480 5634/ 5629 Y Fax: ( 268) 480 5635 Y Email: customerrelations@ liatairline. com BAGGAGE Y Tel: ( 268) 480 5705 Y Email: baggage@ liatairline. com When contacting us with a baggage enquiry, please have the following information to hand or in your email, so we can most effi ciently follow- up on your query: Y Name of passengers Y Nature of problem / complaint Y Date of incident, fl ight information, island where incident occurred Y Amount of expenditure, if any Y Mailing address Please keep receipts for any expenditures and the passenger receipt from your ticket. For a full set of contact details for the baggage station near you, visit www. liat. com QUIKPAK Looking to send small packages by air? Use our freight service, by contacting: Y Tel: ( 268) 480 5733/ 4/ 5 For a full set of contact details for all offi ces in the LIAT organisation, please visit www. liat. com CONTACT US
86 lime January - March 2009 LIMELIAT CHECK- IN Y ARRIVAL We recommend that you arrive at the airport to check in a minimum of two hours prior to your scheduled time of departure. Check- in closes 45 minutes before departure, at which point LIAT reserves the right to cancel the reservations of any passenger who has not yet checked in. Y CONNECTING FLIGHTS It is the passenger's responsibility when making bookings to allow adequate time for baggage collection and rechecking if connecting to another carrier. We recommend at least 150 minutes between international connecting fl ights. Y DEPARTURE GATES Once checked in, passengers must present themselves at the departure gate and be ready to board their fl ight no later than 30 minutes prior to departure. Passengers not in the boarding area by this specifi ed time prior to scheduled departure are subject to seat cancellation. DOCUMENTATION Travelling on the LIAT network is considered international travel. All customers are required to present proof of identity such as a valid government- issued photo ID and proof of citizenship such as a passport at the LIAT check- in counter. Passengers must also be in possession of a copy of their itinerary as proof of their onward or return journey. BAGGAGE Y LUGGAGE The free baggage allowance for all LIAT services is a maximum of 50 lbs ( 23 kgs) per adult or child passenger. The allowance may be contained in up to two pieces of baggage, with the maximum overall size per piece being 62 inches ( 157cms). LIAT will not WELCOME ABOARD accept any piece of baggage that weighs more than 32kg. Y HAND BAGGAGE Passengers are allowed one piece of cabin baggage, inclusive of a laptop, at a maximum weight of 15lbs ( 7kgs) and maximum overall dimensions of 36ins ( 91cm). Y EXCESS BAGGAGE. Pieces in excess of the above allowance will be subject to excess baggage charges and will be accepted on a space available ( standby) basis. Y EMBARGOES. During particularly busy periods LIAT places additional limitations on checked baggage on certain routes. System-wide embargo periods are December 1 to January 15 and July 1 to September 10. Y FREE BAGGAGE. There are a few select items which LIAT will allow to be carried onboard in addition to the allowances above. These include, but are not restricted to, items such as a lady's handbag or purse, overcoat, child's push- chair, umbrella, walking stick, camera… Y PACKING Lock and label your baggage inside and out. Do not pack any prohibited materials and never accept a package from someone you do not know. Ensure bags are secure and in good condition. For full information please refer to our Baggage Acceptance Policy on www. liat. com SECURITY Your checked and carry- on baggage may be subject to security screening. There are some items which are prohibited in carry- on baggage and some items which are prohibited in checked baggage. Generally you are prohibited from carrying dangerous goods, restricted items such as fl ammable liquids, compressed Y FOR THE LATEST INFORMATION ON OUR SCHEDULES, SPECIAL OFFERS OR TO MAKE RESERVATIONS, VISIT WWW. LIAT. COM Useful information to ensure the best possible fl ying experience ELECTRONIC EQUIPMENT AND PERSONAL DEVICES All portable electronic devices must remain off and property stowed during taxi, take- off, approach and landing until the plane is at the gate and the seatbelt sign is turned off. Your Flight Attendant will tell you when you may use approved portable electronic devices in- fl ight. Y Devices with transmitting capabilities may only be used if the transmit capability is turned off and can be verifi ed by the Flight Attendant ( ie combination cell phones/ PDA devices or laptop computers with wireless capabilities). Y The use of cell phones ( to make or receive calls), two- way pagers, radios, TV sets, any remote- controlled equipment ( ie DVD, CD, games, or toy remote controls), a cordless computer mouse, commercial TV cameras, or Global Positioning Systems are prohibited during fl ight. Y Radio transmission using personal communications and navigation systems ( ie walkie- talkies, two- way pagers, or wireless headphones) is prohibited, as it may interfere with the aircraft's communication and navigation systems. Y Devices that could cause damage to equipment or that may diminish the design, function, or capability of the aircraft may be prohibited. Y You may use audio and video devices only with the headset. Y Use of still and video cameras, fi lm or digital, is permitted only for recording personal events. Photography or video recording of the airline personnel, equipment, or procedures is strictly prohibited.