SAFETY Your comfort and safety are important to us. Please watch the demonstration or the video of the emergency equipment before take- off. For more information refer to the safety leaflet in the seat pocket in front of you. TAKE- OFF Immediately after take- off the aircraft climbs very steeply. Shortly afterwards you will hear a reduction in the engine sound, but the aircraft will continue to climb. All aircraft cabins are pressurised. Due to a change in pressure during take- off and landing, some passengers may experience slight discomfort in the ear. Relieve this by swallowing, yawning or pinching the nostrils gently and breathing out whilst keeping lips sealed. Should you feel unwell at any time, please ask the cabin crew for assistance. LANDING After touch down, you may notice an increase in engine noise level due to the reverse thrust being applied to assist braking. Please remain seated until the engines have been switched off and the doors are opened. Before leaving the aircraft, ensure you have all your belongings with you. HAND BAGGAGE In addition to a handbag or small camera, one piece of hand baggage per person may be taken onboard. It must weigh less than 10kg and be no larger than 56cm x 35cm x 20cm. Excess hand baggage will be placed in the hold. Place hand luggage in the overhead storage or beneath the seat in front of you. The cabin crew will remove hand baggage from passengers seated in exit rows for WELCOMEABOARD 176 msafiri FLIGHT INFORMATION We hope you enjoy your flight with us and look forward to seeing you again. If you have any queries, please speak to a cabin attendant or email customer. relations@ kenya- airways. com take- off and landing. Large wooden artefacts and carvings will be placed in the hold. Passengers are responsible for ensuring that these items are suitably packaged. Luggage Bags must not weigh more than 32kg each to ensure efficient handling and minimise damage. Lock and label your baggage inside and out. Do not pack any prohibited materials and never accept a package from someone you do not know. INFANTS Baby- changing tables are available in selected toilets. The crew will assist with preparing baby food, and cots are sometimes available. TOILETS In each fully- equipped toilet there are soap, towels, eau de cologne, cleansing pads and a power point for electric razors. SEATING The position of your seat can be adjusted by pressing the button located in the arm rest. For take- off and landing, all seats must be in the upright position. ELECTRONIC DEVICES may not be used during taxiing, take- off, climbing, descent and landing. This includes laptop computers, remote- controlled games, radios, portable TVs and mobile phones, all of which may interfere with the safe operation of the aircraft. IN- FLIGHT SERVICE A hot meal will normally be served during long- haul flights, and special- diet or vegetarian meals are available when ordered prior to the flight.* To order a special meal for your inbound flight, please inform the airline or travel agent when reconfirming your flight. The in- flight bar service will be available for wine, beer, soft drinks and spirits, free of charge. DUTY FREE We carry an extensive range of Duty Free products at competitive prices. These include spirits, tobacco, fragrances and other items. Refer to the catalogue in the seat pocket in front of you. IN- FLIGHT ENTERTAINMENT Audio and video entertainment programmes are available on our long- and medium- haul flights. STANDBY/ RECONFIRMATION Our aim is to ensure your reservation is handled efficiently. Though we strive to avoid the occurrence, it occasionally arises that, if a passenger cancels a flight, fails to appear, or has not reconfirmed, we may offer the seat to a stand- by passenger. This is a common airline policy. Passengers should reconfirm their flights, preferably 72 hours before departure, and arrive at the airport well in advance. SMOKING Smoking is prohibited on all flights, including inside the toilets. This improves air quality and ensures a more comfortable journey for all. llFLYING INFO llLUGGAGE llFACILITIES llIN THE AIR llIN- FLIGHT INFO llOTHER USEFUL BITS Useful information to ensure Kenya Airways fulfils your needs on board * Some products served on board may contain nuts.