34To accompany the new range of colours and designs for this year we've updated our website. It's bigger, faster, and you can order all our garments online so you can now order 24 hours a day giving you more time to spend with your customers and embroidery. We've also introduced a new search function which allows you to search by colour or style. What's more, all the product images have been enhanced so that you can zoom in to see all the detail that make Papini products so popular. Orders sent before 4pm will be despatched the same day, either with Royal mail or our next day courier service. And of course, you'll still get the personal touch with an email confirmation from the sales team, not an automated email.Once you have registered an account, any bespoke artwork done by the design team will be stored for you to email or print, gradually building your own bespoke artwork library for you to use as and when you want. You can now download the Papini Product Brochure, our Corporate Brochure, and our popular Polo & Hoodie Reference Guide all from our website. www.papini.co.uk.NEW Papini website

35TestingAll garments are produced to British Standards and are tested regularly for pilling, shrinkage and colour fastness. Papini products perform perfectly when embroidered, printed or personally embellished. We are happy to supply test results on request.Garment CareTo prolong the life of your Papini product we advise that you turn the garment inside out when washing, do not tumble dry and iron on the reverse on a cool setting.Ethical StatementIt is Papini's policy to protect and promote the health, safety and welfare of all personnel involved in producing our products worldwide. Our customers can be assured that all our factories are fully compliant on all health, safety, child and labour regulations and comply with ISO 2002 legislation. All garments are tested to recognised British standards as we continue to reinforce our ethical responsibility as a company.Colour RepresentationWe spend a large amount of time trying to ensure the colour representation is correct. However due to printing processes colours in the brochure and promotional leaflets & flyers may vary and should only be used as a guide.©Copyright All copyright, design rights and other intellectual rights of the creative concepts are the exclusive property of Papini. Returns PolicyAny discrepancies must be notified within seven days either by phone, fax or email. As a customer you may have a reason for goods to be returned to Papini. In order for us to provide an efficient service we have an Authorised Returned Goods Procedure. Only authorised returns will be processed. Please contact our office for a returns reference. This can be done either by phone, fax or email. We will require the following information;. Customer name and number. Papini Internal Order Number. Reason for the return. Style, size and quantity. If replacement garments are requiredBy prior arrangement we will accept back any products that are new, current, unworn and suitable for re-sale. A re-stocking fee may be charged. Returned unworn goods of faulty manufacture will be issued a credit. If the garment has been worn we reserve the right to issue an exact replacement or raise a partial credit note dependant on wear and age of garment.The purchaser is responsible to ensure the goods are correct before enhancement. No returns are accepted once they are printed or processed in any way.Additional information