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Visit us at: www.startours.co.uk55WheelchairsUnfortunately the coaches Star Tours' employ do not cater for wheelchair users. However it is possible to bring along a folding type wheelchair which maybe kept in the baggage lockers of the coach. The driver will load and unload the wheelchair from the coach for the passenger however they will need to be physically fit enough to be able to board and disembark the coach on their own. It is also essential that a capable person is accompanying such a passenger on the tour to push their wheelchair. Star Tour's will also request hotels for suitably equipped rooms; however this is only on a request basis and cannot be guaranteed.Seating Allocation Seats are generally allocated on a first come first serve basis in terms of booking the tour. This may not always be possible due to logistical considerations of the overall coach plan and group sizes. The first passenger or group to book on any departure will be allocated seats starting from the front of the coach and the passenger or group who are next to book will be allocated seats behind them and so on. On full departures, passengers who book last will be allocated seats at the rear of the coach; be aware that these seats do not have reclining functions. Seats are allocated few days prior to the tour departure and seat numbers will be given to you on the day of your departure and therefore it is not possible to provide them at the time of booking. Passengers with children in their group will not be seated in the front of the coach even if they have booked very early due to safety and security reasons. FoodPassengers will have an option to choose from a range of different diets, including vegetarian, Jain or non-vegetarian (where ever possible Halal) meals. Passengers should advice Star Tour's of their preferred diet at the time of their booking so that this information can be provided to the caterers. Star Tours' reserve the right to change the meal arrangement if circumstances beyond our control make it necessary. The meals are pre-set and a choice of menu is not available. We do have certain tours that operate a vegetarian only meal option on certain dates, please ask our sales staff at the time of booking. RESTAURANT: On some of our tours meals are provided at restaurants, which are prepared by local Indian chefs; a set menu in a buffet style will be provided along with tap water only. KITCHEN CARAVAN:On most of our longer tours, Star Tours' operate a kitchen caravan with our own chefs (Maharaja's), from India. Lunches are vegetarian only and are provided outdoors at a service station/rest area where limited or no seating is available. Lunch is served in a picnic style buffet arrangement. On some days, Star Tour's may provide packed lunches to suit the itinerary of a particular tour. Dinners are usually provided within the hotel in a separate dinning facility. If for any reason Star Tour's are unable to provide the kitchen caravan and meals are missed; Star Tours will either take passengers to an alternative restaurant or provide them with a sum of 7 Euros for lunch and 10 Euros per dinner. Additional ExcursionsWe design our itineraries so that all the necessary excursions and places of interest are included to give the passenger the best possible holiday at an affordable price. However, often, the tour manager and driver will offer passengers optional excursions that are designed to enhance their holiday experience and are not included in the tour cost. These excursions are priced separately and operated solely by the driver and tour leader. However Star Tours' have set the individual prices to ensure consistency in the pricing. Additional excursions are not pre-bookable. Passengers are entitled to refuse any optional.Pick up and Drop off points & TimesThe following pick-up points are guaranteed depending upon the tour: Wembley, East London Barking and Maidstone. Timings are indicated in the back of the brochure and on our website. All other pick up points are subject to minimum numbers and some may incur a supplement charge as specified on page no 52. Passengers should plan to arrive at their pick up point no later than 15 minutes before the scheduled departure time as coaches cannot wait for anyone arriving late. Passengers arriving late will need to make necessary arrangements to meet the coach at the next suitable location or at the hotel where the group will be spending the night on the Continent. Return journeys from the continent are scheduled to arrive at Dover between 19.00hrs and 20.00hrs approximately. We will then proceed to the original pick-up points in London (arrival time between 21.00hrs and 23.00hrs) Dover pick up will be provided only if the ferry departs from the port of Dover and therefore Dover pick up is not guaranteed at all times. We are able to confirm the channel crossing 14 days prior to departure (Star Tours will not be responsible for any costs associated with passengers changing their pick up). If passengers have arranged for an external pick up then the transportation from their chosen pick up to the point where they will board the coach may be arranged by a private car, minibus or an alternative coach. If passengers have booked a return pick up/drop off service then on rare occasions there may be up to 90 minutes wait for a connecting transfer. As we offer various pick-up points, it may be necessary on occasions due to logistical reasons that on the first and last day of a tour, passengers may be moved onto another vehicle for their transfers only. Passengers may have to travel to various other destinations prior to reaching their chosen drop off. Star Tours reserves the right to change the timings of any external pick up one day prior to departure. You can change your pick up point up to 10 days prior to departure free of charge. Within 10 days it may not be possible to make changes to your pick up point; if possible then there will be a £10 admin charge per person.Seating, Dietary or Room Allocation and Other RequestsIn many cases, Star Tours works with intermediary agents (Airlines, Hotels, Transport Companies, Other Suppliers etc.) to arrange a holiday. If passengers have special requirements with regards to the service provided by the intermediaries such as a rooming request, seating request or a special meal request etc., then they should advice Star Tours at the time of booking and we will endeavour to ensure the intermediary is advised of the request. It is important to note that Star Tours cannot guarantee the request and that the passenger should confirm their request with the concerned intermediary themselves before their departure. Customs & Immigrations delays / enquiresStar Tours will not be held responsible if passengers are stopped or held by any government departments, e.g. Police, Customs, Immigrations or any other authorities of the destination country. The tour will continue and no financial or any other kind of responsibility will be accepted by Star Tours.Financial Bonding ATOLThe Package Travel, Package Holidays and Package Tours Regulations 1992 require us to provide security for the monies that you pay for the package holidays booked from this brochure and for your repatriation in the event of our insolvency. The air holiday packages/flights in this brochure are ATOL protected by the Civil Aviation Authority. Our ATOL number is 5639. Please see our booking conditions for more information. ATOL protection does not apply to all holiday and travel services in this brochure. Please ask us to confirm what protection may apply to your booking. ABTA Star Tours Ltd is a member of ABTA with membership number W8770. ABTA members help holidaymakers to get the most from their travel and assist them when things do not go according to plan e.g. refund for a booking or repatriation costs in case of our insolvency. We are obliged to maintain a high standard of service to you by ABTA's code of conduct. We can also offer you an arbitration scheme for the resolution of disputes arising out of, or in connection with this contract. Further information on the code and arbitration can be found at www.abta.com. Travel InsuranceTravel insurance is a vital aspect to booking a holiday, giving you protection against unforeseen circumstances that could otherwise spoil your holiday. It is important that you purchase travel insurance that properly covers your participation in whatever activities you may undertake at the time that you make your booking. To assist you with this, we have arranged competitive travel insurance from Travel & General Insurance Company plc to specifically meet your needs on your holiday. The schedule of the cover below sets out a summary of the cover provided by our tailored insurance. The cover is underwritten by Travel & General Insurance Company plc, except for Section K (Legal expenses), which is underwritten by DAS Legal Expenses Insurance Company Limited. Star Tours Limited is an Appointed Representative of Travel & General Insurance Company plc. All three companies are authorised and regulated by the Financial Services Authority, full details can be found at www.fsa.gov.uk Important declarationAn insurance policy can only provide cover in respect of an event/occurrence which is sudden, unforeseen and beyond your reasonable control. Therefore any facts known to you, which could possibly result in you having to make a claim, must be disclosed otherwise you may not be covered. In addition, anyone named an insured under this policy must be able to make the following declaration (The legal guardian must make the declaration for anyone under the age of 18 years old): 1. I have not received treatment, including regular medication, within the last 12 months for any condition, nor at any time for any heart related or cancerous condition;2. I have not been seen by a specialist nor been admitted to a hospital overnight in the last 12 months (other than for regular checkups);3. I have not been diagnosed by a registered general practitioner as having a terminal condition; 4. I am not waiting for, nor have the knowledge of, the need for an operation, hospital consultation nor any other treatment (including regular medication) nor investigations including the results of a routine test;5. I do not have any other pre-existing and on-going medical condition(s) that could reasonably be anticipated to give rise to a complication needing medical intervention prior to or during a journey (if in doubt check with your general practitioner);6. I am not aware of anybody for whom I would be covered for cancellation and curtailment, such as immediate family or travelling companions, suffering from any pre-existing medical condition(s) that may cause me to cancel or cut short my journey;7. I do not know of any circumstances that could reasonably be expected to give rise to a claim under this policy. If you cannot make this declaration when you take out the insurance, you must contact Healthcheck on 0845 408 0585A policy document that fully defines the cover, conditions and exclusions will be sent to you with your booking confirmation. When you receive your policy, please take the time to read it carefully to ensure you understand what is and what is not covered, and that all activities that you may wish to participate in are included. If it does not meet your requirements, please return the policy, proof of premium and any other relevant documents to us within 14 days of receipt and we will refund the premium in full, provided you have not travelled or made a claim. Failure to comply with the terms & conditions of the policy may result in cover being restricted.A B T A N o .W8770

56For information and bookings call: 020 8900 2323Star Tours believes that a well prepared traveller is a happy traveller. Careful preparation for your tour will ensure that you are ready for every circumstance. Please use our weather and distance chart to help you plan ahead for your tour.CALAISBRUSSELSAMSTERDAMKOLNHEIDELBERGSTRASBOURGMANNHEIMRHINE FALLSENGELBERGLUZERNINTERLAKENGENEVA BERN ZURICHVADUZINNSBRUCKSALZBURGVERONAVENICEROMEFLORENCEPISANICEMONTE CARLOPARISCALAIS2003704196526216318008878539058218548429501,1411,1211,2451,3601,6821,4121,3581,2291,251296BRUSSELS2002122205634294337086956617147866636507589479261,0541,1691,4901,2201,1921,1941,216311AMSTERDAM3702122675066084997728718388909928398278879949741,2301,3451,6671,3971,3681,3931,415508KOLN4192202672543542445206195866387405875756357427229781,0931,4141,1441,1161,1391,123499HEIDELBERG652563506254139192723713373894913383263865104907298441,166896868891874542STRASBOURG6214296083541391371812682352873892362233315425226277421,064793765788772487MANNHEIM631433499244191372843823494015033503383985225027418561,178908879903886522RHINE FALLS80070877252027218128514411022232417153149287448489604926656627650634702ENGELBERG887695871619371268382144358629814685165349540398513835565536559543701LUZERN853661838586337235349110356826511252131315507393508830560531554538667INTERLAKEN905714890638389287401222866821556118198382622412527848578550573557628GENEVA 821786992740491389503324298265215158278386563724469584903632544537520540BERN 85466383958733823635017114611256158125233410571504619941671642608592572ZURICH842650827575326223338538552118278125108291451430545867597568591575655VADUZ950758887635386331398149165131198386233108169351409524845575547570554763INNSBRUCK1,141947994742510542522287349315382563410291169185274389770500560717701934SALZBURG1,121926974722490522502448540507622724571451351185455441951681741898882985VERONA1,2451,0541,2309787296277414893983934124695044304092744551205172473074644471,001VENICE1,3601,1691,3451,0938447428566045135085275846195455243894411205462763365795621,116ROME1,6821,4901,6671,4141,1661,0641,1789268358308489039418678457709515175462913937167001,444FLORENCE1,4121,2201,3971,1448967939086565655605786326715975755006812472762911024264101,168PISA1,3581,1921,3681,1168687658796275365315505446425685475607413073363931023593431,076NICE1,2291,1941,3931,13989178890365055955457353760859157071789846457971642635921932MONTE CARLO1,2511,2161,4151,12387477288663454353855752059257555470188244756270041034321954PARIS2963115084995424875227027016676285405726557639349851,0011,1161,4441,1681,076932954Place LondonMin/MaxScotlandMin/MaxParisMin/MaxSwitzerlandMin/MaxNetherlandMin/MaxItalyMin/MaxGermanyMin/MaxAustriaMin/MaxJan2/70/62/7-3/20/54/13-1/4-5/3Feb2/70/63/8-2/40/64/14-1/5-3/6Mar4/101/85/120/82/96/151/100/11Apr5/133/117/154/124/128/184//143/15May8/175/1410/198/178/1712/228/198/20June11/208/1713/2211/2010/1915/2512/2211/23July13/2210/1915/2413/2312/2118/2814/2513/25Aug13/2210/1815/2512/2212/2218/2813/2513/24Sept11/198/1612/2110/1910/1816/2610/209/21Oct9/156/139/166/137/1412/226/145/16Nov5/102/85/101/74/98/172/80/8Dec3/81/73/8-2/32/65/140/5-4/4DRIVING DISTANCESWEATHER CHARTThe distances shown below are all in kilometres. The indications shown are approximations of average temperatures in °C within the respective countries. Be aware that there may be variations to these indications.Weather and Distance Charts