Visit us at: www.startours.co.uk59operating your flight/connecting flight/transfer. We do this by listing carriers to be used or likely to be used as follows (other scheduled carriers may be used from time to time): EGYPT AIR / SWISS AIR / EASYJET / ALITALIA / BRITISH AIRWAYS / JETAIR / AIR FRANCE / SINGAPORE AIRLINES / LUFTHANSA/TURKISH AIRLINES/ UNITED AIRLINES/ BRITISH MIDLANDS/AMERICAN AIRLINES/ DELTA/ CONTINENTAL/GULF AIR/ KLM 6.2 If we make a minor change to your holiday (for example a change to travel time, a change to departure and return point , a different mode of transportation to a major joining point such as London, a change in accommodation to a lower official classification for one or two nights, or a change of advertised tour itinerary where the change is not a major change), we will try to notify you of this before departure, but you will not be entitled to any compensation as a result of such minor changes. 6.21 Dover pick-up can only be provided if the ferry departs from the Port of Dover and therefore Dover pick up is not guaranteed at all times. We are able to confirm Channel crossing seven days prior to departure. You can initially select Dover although if unavailable then you will need to change your pick up point. (Star Tours will not be responsible for any costs associated with you changing your pick up). 6.22 If you have arranged for an external pick up then transportation from your chosen pick up to the point where you will board the coach may be arranged by a private car, minibus or an alternative coach. If you have booked a return pick up/drop off service then on rare occasions there may be up to ninety minutes wait for a connecting coach (if the wait is more than ninety minutes then a dinner voucher will be provided by Star Tours). 6.23 Star Tour's reserves the right to change the timings of any external pick up one day prior to departure. 6.3 If we make a major change to your holiday, for example a change to your UK airport, (unless we change from one recognised London airport to another), time of departure or return of more than 12 hours, or a change to lower quality accommodation for more than two nights or a significant change to the itinerary then: We will tell you of the change as soon as possible; you can decide to accept the change and continue with the holiday as amended, accept an alternative holiday (and if the alternative holiday is cheaper we will refund you the cost difference) or you may choose to cancel your booking. 6.4 If, as the result of a major change you choose to cancel your booking we will refund all monies that you have paid to us (For services rendered only by us). 6.5 We shall not be liable to pay compensation to you, where there is a major change or a minor change that either: We, or the supplier of the services in question could not, even with all due care, foresee or avoid; or if the change is due to unusual or unforeseeable circumstances beyond our control and the control of our suppliers, the consequences of which we or our suppliers could not have avoided even if all due care had been exercised. Examples include hostilities, political unrest, war or threat of war, riots, civil strife, terrorist activity, industrial disputes, natural or nuclear disasters, flood, fire, epidemic or health risk, advice from any environmental health office or body, technical problems to transport (except where these arise as a result of the negligence of our suppliers or us), airport closures, adverse weather conditions or similar events beyond our control. Force Majeure: This means that we will not pay you compensation if we have to cancel or change your travel arrangements in any way because unforeseeable circumstances beyond our control. These can include, e.g. war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions. 6.6 With regards to flight tours, if we do not have the minimum required number of passengers, we might operate the tour on individual basis covering the same itinerary, where we would not be able to provide you the services of a full time tour manager, but there will be a local guide who will assist you to all the main sightseeing places. 6.7 If due to unusual or unforeseeable conditions, we may have to cancel the "Paris by night tour" then we will be offering a refund of 10 Euros per adult. (Children below 11 years will not be eligible for this refund).7. OUR RIGHT TO CANCEL YOUR HOLIDAY 7.1 In order for us to run each Tour, there must be a minimum number of passengers who wish to travel. If the minimum numbers of people do not travel for a specific date, we may cancel the tour for that date, (provided that we send you notice of the cancellation either in writing or via the telephone, at least two weeks prior to departure). If we cancel because there are not enough passengers, we will refund full amount you have paid to us in respect of the tour (for services rendered by us). Star tours reserves the right to amend, amalgamate, alter, vary or cancel a tour without incurring any liability to pay any compensation. 7.2 In the event that we may have to cancel your tour, we may from time to time where logistically possible, operate the same tour using a mini bus; (Mini busses do not have air-conditioning or toilets on board) which will be offered to you at the same price or with a small premium. This is subject to us having a minimum of 10 passengers. If you do not wish to take this option, then a full refund will be provided (for services rendered by us). 8. SPECIAL NEEDS & SPECIAL REQUESTS 8.1 Where possible, we accept bookings from people with special needs who wish to make special requests, although we cannot guarantee to be able to do so. 8.2 If you have a special need (for example a disability) or a special request, it is important for you to contact us in writing or by telephone prior to making your booking. You must write to us giving us full details of your special requests or special needs and details of any disability that affects you. 8.3 Star tours reserves the right to refuse a booking, based upon the appropriateness of the tour, for an individual passenger. 8.4 IMPORTANT: Please note that if you have a special need or a special request and we accept your booking, we still cannot guarantee to provide for your special need or your special request. However we do generally find that hotels respond favourably to special requests or special needs that we notify them about. 8.5 If you have a special request (e.g. Veg meals) on the flight please check and inform us when you book your holiday and we will pass this information on to our suppliers. Our note of request on your invoice confirms we have received it and does not guarantee that we or the relevant supplier can meet with your request. Where ever possible they will try to help you. We will not pay compensation for failing to meet a special request that we have not confirmed separately in writing. 8.6 We cannot endow the aid of a tour manager for walking, dinning, getting on/off any transportation or for any other personal needs. It is indispensable that a qualified companion must accompany such traveler who needs such assistance. In the absence thereof, such traveler will be joining the tour on their own risk and consequence.9. OUR RIGHT OF REFUSAL 9.1 In addition to our rights under clause 8.3, we may refuse to accept a booking or terminate your holiday in the following circumstances: (a) if you fail to advise us in writing at, (or promptly after) the time of booking of any relevant medical condition or disability from which you suffer and for which you seek special assistance or attention from us or our suppliers; (b) If, during the course of the holiday, we reasonably consider that you are unable to cope with the demands of the holiday; (c) If you act unreasonably and we reasonably consider that your actions or behaviour are likely to cause distress, damage, danger or annoyance to our customers, employees or third parties or to the property of any person. 9.2 If you are prevented from travelling or from completing your holiday in the circumstances set out in clause 9.1, our responsibility to you for your holiday will cease when we terminate the holiday. 9.3 You will not be entitled to any refund where we terminate your holiday in the circumstances set out in this clause and we will not be liable to pay any compensation to you as a result of terminating your holiday.10. SPECIAL TOUR DEPARTURES DATES10.1 18-35 tour departures. Age-specific tours are tailored for individuals who fall between the ages of eighteen to thirty-five. Star Tours reserves the right to refuse bookings for these tour departure based on an individuals' age. Star Tours reserves the right to accept bookings from individuals who do not fall between the ages of eighteen to thirty-five. Acceptance of bookings will be the sole discretion of the management of Star Tours. 10.2 Vegetarian-only tour departures. Vegetarian only tour departures are specifically organised to serve vegetarian food during all meals provided by Star Tours. Consumption of non-vegetarian food is at the discretion of the individual. Star Tours will not be responsible for passengers or employees who consume non-vegetarian food during the tour duration. 11. OUR RESPONSIBILITY TO YOU 11.1 During your holiday your driver, tour leader, guide, hotel or other service providers may offer services or excursions which are not included in the price of your holiday or listed in our brochure. Since they do not form part of your contract with us, we do not accept any responsibility for their cancellation or curtailment or for any loss, damage, injury or death that you may suffer. If you wish to make a complaint or bring a claim in relation to such excursions or activities, then you should contact the person who offered them to you directly. 11.2 We accept responsibility for the actions of both our suppliers and our employees where they are providing any part of the holiday on our behalf. Our liability to you for their acts and omissions is limited by our terms & conditions. Our liability to you for your holiday and any loss, damage or injury that you may suffer in relation to, or as a result of it (whether caused by us or by our employees or suppliers acting on our behalf) shall be limited as follows: (a) Where such acts or omissions (including negligence) cause you any loss or damage other than death or personal injury, our liability shall not be more than twice the price of your holiday; (b) We shall not be liable in circumstances that we, our suppliers and employees could not, even with all due care, foresee or avoid or for unusual or unforeseeable circumstances beyond our control, consequences of which we could not have avoided even if all due care had been exercised; (c) If you travel on a ship, train or aircraft as part of your holiday with us, the carrier's conditions of carriage (copies of which are available from us on request) will apply. The carrier's liability to you may be significantly limited by its conditions of carriage and by international conventions; our liability to you will also be limited to the amount that you could claim from the aircraft, train or ship operator in accordance with any applicable international conventions. (e) In the event of a breakdown of a coach on a touring holiday, our liability will be limited; if, for any reason we can not provide a replacement coach and that you miss out on a significant attraction we will reimburse the amount which we have paid to the supplier, though we endeavor to replace the coach at the earliest. However sometimes delays will occur due to many reasons beyond our control. In this event we are also entitled to use a replacement coach that we deem fit to conclude the rest of the journey. The replacement coach may or may not have the same amenities as the original coach.12. INJURY UNCONNECTED WITH US We may at our reasonable discretion offer you general assistance if you suffer illness, injury or death whilst on holiday with us where the illness, injury or death is not the fault of Star Tours or of our employees or suppliers acting on our behalf. Any assistance that we provide will be limited to a maximum of £5,000 per booking form and if you make a successful claim against a third party or an insurer, you will be requested to reimburse us (This shall not need to be more than the amount you that you claim from the third party). 12A. LIABILITY12a.1 Star Tours shall under no circumstances whatsoever be liable to the passenger or his/her co-traveler for: a) Discontinuation of tour due to loss/destruction of passports/travel documents prior/during the tour culmination, and any further expenditure for the tour participant due to such loss/destruction of passports/travel documents. b) Personal injury, delay, sickness, accident, death, discomfort, increased expense, consequential loss and/or damage on account of theft howsoever caused. c) Temporary or permanent loss/damage to baggage/personal effects howsoever caused. In this condition "howsoever caused" includes willful negligence on the part of any person. d) Loss of baggage by Airline/Cruise line/Surface transportation. e) Airline not allowing tour participant board the aircraft for reasons beyond the control of Star Tours. f) Failure on the part of an Airline to accommodate tour participant(s) despite having confirmed tickets. g) Damage or loss caused due to reasons beyond the control of Star Tours (including Force Majeure).12a.2 No liability on the part of Star Tours in any way out of this contract in respect to your holiday, tour, excursion facility shall exceed the total amount paid or agreed to be paid for the same and shall in no case include any consequential loss or additional expense whatsoever. 12a.3 Many of the services which make up your holiday are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. These terms and conditions may limit or exclude their liability to you. Copies of the relevant parts of their terms and conditions are available from Star Tours and the relevant suppliers. Star Tours will endeavor to ensure that all elements of the itinerary advertised are fulfilled by our supplier however as we act as an intermediary for the third party supplier concerned we will not be liable in relation to the arrangement provided by that third party supplier/s or for the acts or omissions of the third party concerned.13. COMPLAINTS13.1 We ensure that we will fulfil our duties and promise to deliver an enjoyable and trouble free holiday. However, problems do occasionally occur. If you have a problem or complaint during your holiday, please inform the relevant supplier (for example the hotel owner) and our tour manager as soon as possible. They will try and rectify the problem immediately. However, if the problem or complaint is not resolved to your satisfaction, you should write to us within 28 days of the end of your holiday. 13.2 In the event of a problem or complaint involving the negligence of any of our suppliers, sub-contractors or agents (as opposed to any negligence on our part or on the part of any of our employees acting within the course of their employment) we cannot accept any liability if you do not report the complaint during the tour, or at the hotel (in accordance with the procedure set out above) and/ or you fail to report the complaint to us in writing, giving full details (as set out above) within 28 days of your return from holiday. 13.3 We aim to respond to any complaints within 28 days although this can sometimes take longer as we have to investigate and may need to wait for replies from hoteliers or other parties. Any dispute or claim which arises out of (or in connection with) your contract or holiday must be dealt with under the ABTA arbitration scheme, or brought to the courts of England and Wales only. It is only these courts that will have any jurisdiction to hear any claims made under or relating to it. For full details on the arbitration scheme, please visit the ABTA website www. abta.com 13.4 If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were on tour and this will affect your rights under this contract.14. PASSPORTS & VISAS14.1a You should ensure that you allow sufficient time (currently eight weeks from posting a correctly completed application form) to apply for a passport.It is the passenger's responsibility to ensure that they possess all relevant travel documents prior to departure of their scheduled tour. If the passenger is acquiring the necessary visas/travel documents independently from Star Tours, then it is the passenger's responsibility to ensure that they fulfill all necessary criteria prior to the scheduled tour departure. If for any reason the tour participant is unable to travel due to incomplete travel documentation after booking and confirmation of tour, the tour participant will be subject to cancellation policy as stated in clause (5.1) of these terms and conditions. (a) UK CITIZENS - Travelling on holiday outside the EC, you must have a passport, valid for at least six months from date of departure. At present, British passport holders do not require visas for countries within Europe, only a valid passport. For all other countries, it is advisable that you check with relevant embassies or consulates. (b) NON-EC CITIZENS - Holders of Non-EC passports are most likely to require a visa for certain countries visited within our brochure. At Star Tours, we provide a visa service at an extra cost for certain cases, which is separate to your holiday cost. You must submit all documents required together. Applications with documents pending will not be accepted. It is your responsibility to submit all documents to us at the correct time. Though we try our best to obtain the visa on your behalf, it is solely at the discretion of the relevant consulate to accept your application; we can therefore not take any responsibility if the visa has been refused for whatever reason. We will try to process your visas as early as possible; however, we reserve the right to choose the date of submission for the application. It is responsibility of the passenger to ensure they have the correct visa in place before traveling. In the event passengers are not able to travel due to not having the correct visas, the cancellation policy set in clause 5.1 will apply. 14.1b If you are processing your visa through Star Tours in the UK and for any reason the visa is rejected and we know the outcome 10 days prior to departure, then we will charge 25% of the tour cost for coach tours and 40% for all flight tours. If the visa is rejected within 10 days of tour departure then the cancellation will be 35% of the tour cost for coach tours and 50% for all flight tours that are cancelled (This only applies if the booking is made in UK and visa has been applied through Star Tours). The visa fee and service charge is non-refundable in all circumstances.14.1c Customs & Immigrations delays / enquires Star Tours will not be held responsible, if you are stopped or held by any government department, e.g. Police, Customs, Immigrations or any other authorities of the destination country. The tour will continue and no financial or any other kind responsibility will be accepted by Star Tours. Passengers that are held back will have to make their own arrangements to their destination. 14.2 HEALTH14.2a UK & EC Citizens are advised that from 1st January 2006, you will need a European Health Insurance Card (EHIC) to receive healthcare that becomes necessary during your visit to an EEA country or Switzerland. Please note that is strongly advised that you should still obtain travel insurance as a precaution. 14.2b NON EC Citizens are advised to obtain the necessary travel insurance from their country of origin, in case of person residing in the UK on work Permits etc. they may obtain travel insurance from us or any other insurance supplier of their choice.We strongly advise that all passengers obtain travel insurance for the entire duration of their holiday. 14.3 VACCINATIONS, HEALTH, SAFETY & LOCAL STANDARDS In certain countries vaccinations maybe required or recommended by the Department of Health. As regulations are frequently changing, you must check with your doctor as to which inoculations' are advisable for your chosen holiday. You should also refer to the Department of Health leaflet "Health and Advice for Travellers". You may also check with your local health provider. The safety standards and regulations, which apply overseas, are those of the country concerned. Often they do not aspire to the same levels as in the UK, due to this the general standards of safety, hygiene, fire precautions; etc can differ to those we expect in the UK. We suggest you familiarise yourself with fire escapes, and check depth and exits from swimming pools before swimming. Upset stomachs can easily be caused from climate change, water & ice. Sexually transmitted diseases are a serious threat throughout the world. Please exercise precaution and seek immediate advice if you think you may be affected. Avoid skin piercing and touching wild or stray animals as rabies is also a big threat. You should take due care of sunburn by using creams and not over exposing yourself. It is advisable to keep note of any significant medical condition you have and details of any medication you are prescribed. 14.4 ALLERGIES AND SPECIAL DIETARY REQUIREMENTS.Star Tours will attempt to accommodate the requirements of individuals who suffer from allergies. Passengers who suffer from allergies must inform Star Tours in writing at time of booking. Individuals who suffer from severe allergies are strongly advised to take all relevant precautions before travelling. Passengers are strongly advised to inform the Tour Manager of any allergies at the beginning of the tour. Star Tours can take no responsibility for the actions of other passengers who aggravate allergies suffered by another passenger. We cannot guarantee that food within Restaurants and Kitchen Caravans are free from allergens (e.g. nuts) due to potential cross contamination risks from product, people and the environment. Star Tours will attempt to accommodate any requests concerning dietary requirements; however passengers are advised that these are not guaranteed. Passengers will be informed regarding the adherence to these requirements at time of dinning by the Tour manager.15 LOST AND FOUND PROPERTY.Any belongings misplaced by passengers and subsequently given to Star Tours will be held for a maximum of seven days. If belongings are not claimed within this period, Star Tours will donate any belongings held to charity or dispose of them. Clients who misplace any belongings in hotel rooms or sightseeing attractions must contact the relevant suppliers directly. Star Tours will take no responsibility in reclaiming any belongings from third-party suppliers.16. HOLIDAY INSURANCEStar Tours travel insurance is underwritten by with Travel & General Insurance Company plc and details are viewable by clicking on 'Travel Insurance' on the home page.Travel insurance endorsed by Star Tours is only suitable and valid for UK RESIDENTS who have been in the UK for six months or over. If you have been in the UK for less than six months please note that our policy will not cover you. It is the sole responsibility of passengers to declare any medical conditions at the time of purchasing the insurance.17. FINANCIAL PROTECTION & LICENSING Holidays in this brochure are operated by Star Tours Ltd. (a member of the Association of British Travel Agents) (ABTA - W8785) and the Civil Aviation Authority (ATOL - 5639). We are associated with the above organisations to protect customers and for holiday repatriation. The brochure and accompanying literature are issued on the sole responsibility of the tour operator. They are not issued on behalf and do not commit the airline(s) mentioned therein, or any airline whose services are used in the course of the holiday. For further information on protection please visit the following website: www.atol.org.uk. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London SE1 9EQ. Tel: 020 3117 0500 Web: www.abta.com. 18. DATA PROTECTION STATEMENT The law concerning data protection and your privacy can generally be found in the Data Protection Act 1998 and its associated legislation. If you are booking a holiday with us, we need your personal details in order to process your booking and to enable us (or our suppliers and agents) to get in touch with you in connection with your travel arrangements, if required. Similarly, if you are booking a holiday with us or are enquiring about a holiday, or are responding to one of our promotional campaigns and would like us to update you with information about the services and products we offer, then we need some personal information in order to communicate with you. We collect personal information such as names, addresses, telephone numbers and email addresses. If you book a holiday with us we will also collect your passport and credit or debit card details. It may also be necessary for us to collect information of a more personal nature. This information will allow us to process your booking, fulfil or pass on any other request you might have. When you make a booking, request a brochure or sign up for our e mail updates then we will securely store your contact details in order to contact you with details of products and services we think you might be interested in. Rest assured we do not sell your personal details to other companies. If you decide you would rather not receive news, information and offers about our holidays, please let us know in writing to: Star Tours Ltd, 312, Harrow Road, Wembley, Middlesex, HA9 6LL. BROCHURE ACCURACY Information provided within this brochure is factually accurate at the time of print (November 2010). We have tried our best to provide an accurate description of all the services, amenities, exchange rates and places of interest within this brochure. However circumstances can change which are beyond our control and thus we cannot take responsibility for the same. These can take the form of circumstances such as bad weather/traffic, closure of hotels/restaurants, over booking of hotels/restaurants, restricted access to certain sightseeing due to necessary re-routing and availability of services. In addition, there are various trade fairs, exhibitions and seminars that take place during the holiday season; although we try to avoid these, it may be the case that we will need to change the hotels offered and its location to another town or city. If this is the case we will try and advise you at the time of booking or at the earliest possible time prior to your travel. Otherwise our tour manager or local representative will inform you of the changes on the spot and we solicit your full co-operation in accepting such circumstantial changes. Therefore no grievance regarding service/itinerary changes will be entertained from the tour participant during or after the tour. The prices and details within this brochure will become void once a new brochure is published.
TITLIS ENGELBERGLUCERNE ENGELBERGSWITZERLANDEngelbergLucerneZurichLuganoMilanRomeGenevaMarseillesBarcelonaBerneFrankfurtFreiburgCologneColmarStrasbourgAmsterdamHamburg BasleStuttgartMunichViennaLondonBrusselsParisTitlisThe highest glacier excursion in Central Switzerland (10'000 feet)Titlis RotairThe world's first revolving cable-car that takes you into a unique glacier world!Ice Flyer Chair LiftFloat safely over the glacier crevasses.Titlis Glacier ParkEnjoy the thrills of a micro-scooter, balancer, boogie board or classic snow tube.Unique PanoramaBreathtaking view from the sun terrace or the windprotected Toporama.Titlis RotairCH-6391 EngelbergPhone +41 (0)41 639 50 50Fax +41 (0)41 639 50 firstname.lastname@example.orgSnow and Fun all year roundETTT IN Sommer 234x150 (INDIA) 08-01.indd 124.10.2008 5:49:52 UhrIndia:Mumbai205 Kedia Chambers, 2nd Floor, S.V. Road, Opp. Bank of Baroda, Malad (W), Mumbai - 400064 Tel: (+91) 022 2888 1131 / 32 / 33Fax: (+91) 022 2888 1134 Email: email@example.comAhmedabadStar Tours & Holidays PVT LTDGF-1, Madhav Mani Apartment,Opp Suzlon House, Shrimali Society,Near Navrangpura Jain Derasar,Navrangpura, Ahmedabad - 380009 Email:Ahmedabad@startours.co.ukwww.startours.co.ukwww.startours.co.inEngland:Head Office312 Harrow Road, Wembley, Middlesex HA9 6LL Tel: 0208 900 2323Fax: 0208 903 6380 Email: firstname.lastname@example.orgUSA Office:Toll Free No: 1 866 867 2620A B T A N o .W8770