How many people in my group? Experiencing a new country with a group of like-minded young people is a fantastic way to enhance your travels, and all of our passengers are aged between 18 and 39. The average group sizes in 2011 were 15 In Egypt and Turkey, 10 In Morocco and 8 in Jordan and Israel, the perfect size to allow you to get to know everyone well. And there's no issue if you are travelling alone - Topdeck trips are great for single travellers and usually over 50% of our passengers start their trips solo. It's a good way to meet people and better still, we don't charge compulsory single supplements, instead helping match you up with a roommate(s) of the same gender.What is the local payment?To give you the best value we have arranged that an element of your trip cost is paid locally. This amount is listed on each itinerary page. A variety of necessary trip expenses in this part of the world cannot be paid on account or in advance, and cash payment in non-domestic currency is the normal and preferred procedure for a large number of our suppliers. This also enables us to keep costs down for you, as full payment in advance would necessitate a surcharge. Another bonus is that it staggers the trip cost, lightening the payment load.The local payment should be paid in cash in the currency indicated at the arrival meeting on Day 1.What is included with my trip?Loads of things! Check out the "What's Included" box on each trip page. Everything that is included within the trip price is listed here, such as accommodation, meals, sight-seeing and modes of transport. Breakfast is included daily and will vary between cooked and continental. Lunches and dinners are included where listed on the trip itinerary. Are entrance fees included?In Morocco, Jordan, Israel and Syria we have included entrance fees in your trip price to all sights listed in the itinerary. We are able to offer this as entrance fees in these countries can be guaranteed and the group prices we can obtain are much better than any other discounts offered.In Egypt and Turkey, the prices change regularly and discounts for groups or students vary. For this reason we cannot calculate entrance fees in an accurate manner, and therefore we have not included them in your trip price so we don't unnecessarily overcharge you. Your Trip Leader will arrange the most cost-effective option on your trip. A guide to current entrance fees is available on our website.What type of accommodation will I stay in?The 'What's Included' section on each trip page has a full breakdown of accommodation used. On our Budget Egyptian trips we stay in tourist class and 3* hotels, selected for their good locations and services, on a twin or triple share basis. These trips are perfect for those wanting to have a bit more cash to spend on some of the great optional excursions.On our Plus trips, we stay primarily in superior quality 4* and 3* hotels on a twin share basis. In the stunning desert landscapes of Jordan or Morocco we also stay in tents in traditional desert camps - a unique experience!Our time cruising the Nile is either spent in high standard cabins on 5-Star cruise boats (Deluxe trips), or on a traditional felucca sailboat. The facilities on the felucca are basic, but the relaxation and enjoyment is definitely first class.Overnight trains in Egypt consist of a recliner seat in a First or Second Class cabin (see itinerary page for details). All hotels used are fully air-conditioned. Can I extend my stay?In addition to being able to arrange pre and post-trip accommodation for you, we offer some great add-on packages to extend your holiday, or you could even combine two trips to follow on from one another. For example you could spend some more time in Cairo, take an excursion to historic Alexandria, perhaps add on some hiking in the Atlas Mountains in Morocco. If you need any advice, visit www.topdeck.travel, ask us a question on facebook or Twitter, or ring your local Topdeck Reservations team and we'll be happy to help. How do I get to my destination?Because our passengers fly in from all over the world, and to give you the chance to grab great flight deals locally, we do not include flights with our packages. You'll be able to source the best deals either from the internet or your travel agent. To ensure a stress-free start to your holiday, we include an airport meet & greet and hotel transfer at all starting destinations in this brochure, with the exception of Istanbul in Turkey.Can I learn to dive?Topdeck's Learn to Dive in Dahab is the perfect trip for people wanting to learn to scuba dive. All equipment (with the exception of the dive manual) is included in the trip price.If you are an experienced diver and need a refresher course, these can be booked for an additional USD$30. Guided dives are also available for passengers who already have an Open Water Licence and have been for a dive within the last six months (supplement applies).What kind of transportation does Topdeck use?The simple answer is; it varies! Your trip might use a combination of modern air-conditioned coaches and mini-buses, First or Second Class recliner seat trains, 5 Star luxury Nile cruise boats or traditional felucca sailboats. Importantly we own all of our coaches meaning we can be sure they are well serviced and of a high standard. The quality of all other types of transport has been thoroughly checked and verified by our local offices to ensure they meet our specific requirements. All transport is included in your trip price, and will ensure you arrive at each destination feeling refreshed and ready to explore.Please note that for operational reasons we often substitute coaches in place of overnight trains in Egypt. This is because sometimes groups can be split over several carriages on the train. If we use our own air-conditioned coaches we can guarantee the group stays together in a comfortable environment. This will not affect your itinerary or places visited.What should I bring?The region is mostly dry and varies between hot days and mild nights in the (northern hemisphere) summer to warm days and cool nights in the winter. Lightweight cottons and linens are recommended for the summer with some warmer clothing needed for winter. Don't forget you will be travelling in predominantly Muslim countries where dress codes may be less liberal than in your own country. Many sites, particularly religious ones, require shoulders and knees to be covered. A sarong is a handy piece of clothing to add as they are light, and can be used as a shawl, skirt or for a sunbathing blanket.For trips that include a felucca sail, it is important that you bring a sleeping bag with you. Be sure to bring a swimming costume with you (although for winter departures this isn't as important!).How do I get my visas?Visa requirements change and can vary from nationality to nationality. Most nationalities can get a visa on arrival in Egypt, Jordan, Morocco, Turkey, and at the land border crossings in to Syria and Israel. However it is always best to check with your local Consulates or with your Government's foreign office, which can let you know your visa requirements for all countries. At all times obtaining the correct visa is your responsibility. South African nationals require a pre-arranged visa for Egypt and Morocco.Currency...Local currency is easily available from numerous cash machines in all countries, but you should plan to have some cash (US$ or UK£) with you on arrival. You should advise your bank in advance that you are travelling to your chosen country/countries so they are aware and will not block your card when you try to withdraw cash. Tipping...Tipping locals for their services is expected and is a way of life in the regions featured in this brochure. Small amounts are all that is required and your Trip Leader will advise you the correct amount so you won't get confused and part with too much. Your Topdeck crew never expect tips themselves and will not ask for any, but if you feel compelled to tip in keeping with the customs of the region then they will be gratefully received.frequently asked questions.Still got some questions? Why not get in touch with some past Topdeck passengers who've done it before. To find out more head to www.topdeck.travel/community
TERMS & CONDITIONSIt is our intention to set out clearly and simply the responsibilities which we at Top Deck Tours Ltd, Level 1, 107 Power Road, Chiswick, London UK, (company registration number 04905253) (hereafter referred to as "Topdeck, us or we") have to You, your heirs, executors and assigns and any member of your party and their heirs, executors and assigns ("You") and which You, in turn, have to us when a contract is made between us. You should therefore read and understand the contents.All trips featured in this brochure are sold by Top Deck Tours Ltd as an agent of local Tour Operators. We sell trips to Egypt as an agent of Top Deck Egypt , Cairo, Egypt; to Morocco as an agent of Mountain Safari Tours, Marrakech, Morocco; to Jordan, Israel and Syria as an agent of Al-Thuraya Travel and Tours, Amman, Jordan, and Turkey as an agent of Indigo Travel, Istanbul, Turkey. Your contract will be with Topdeck as an agent of these Tour Operators. We provide full financial protection for our package holidays, by way of a bond held by ABTA (The Association of British Travel Agents).All Topdeck's trips are sold subject to the following conditions ("these Conditions").1. (a) Please note that our trips are designed for young people between the ages of 18 to 39 years. We may in special circumstances approve persons outside this range. If You are 17 years of age and wish to book on one of our tours, please contact us before making a booking as we will require the written consent of your parent or guardian. We reserve the sole right to decline a booking request from You should we think our trips are not suited to You. (b) A contract between You and us will exist as soon as we issue an invoice in response to your request for a booking and the deposit has been paid to your travel agent or us.BOOKING YOUR TRIP2. Bookings can be made either through your local travel agent or with us direct and must be secured with a deposit of $200 per person paid at the time of booking. This deposit is non-refundable unless we cancel your trip. If You are making a booking within 42 days of departure, then full payment is required PROVIDED HOWEVER that if the trip comprises a special offer we may require full payment including any pre and post accommodation and sundry service charges to be paid at the time specified in the offer. Your booking is taken to be confirmed, and accepted when we issue an invoice. If your booking is made through a travel agent, we will address all correspondence to that travel agent. All monies paid by You to the travel agent will be held by them on behalf of Topdeck. If You arrange your trip direct with us, all correspondence and communications will be sent to your address in our booking file unless You specify otherwise. Balance of all payments is required at least 42 days prior to your trip departure date. If You do not pay within this period we may deem your booking cancelled and your deposit forfeited.3. Alterations or cancellations by You after your booking has been accepted will be effected subject to the provisions of clauses 5, 6 and 7 of these Conditions.4. Prices quoted in our brochures are calculated on costs and exchange rates at 01 December 2011. These prices may increase or decrease and we reserve the sole right to alter prices and other particulars contained in our brochures and on our website. Price changes in trips featured in subsequent brochure versions will supersede the prices in this brochure. (The version date is indicated on the back cover of this brochure). Before You make a booking we will provide You with details of the current price of your chosen trip This will also be displayed on the website. Once You have accepted this price and your booking has been confirmed in accordance with clause 2 that price will remain fixed and will not be subject to surcharges.5. You must clearly state all your requirements at the time of booking. Please note that any dietary requirements will be a request only. We cannot guarantee special dietary requirements nor will we assume any responsibility or liability if your special requirements cannot be fulfilled. If You want to change any aspect of your booking including but not limited to a change to a trip of shorter duration or different departure date You must notify us as soon as possible in writing. We will do our best to accommodate your requested changes but You will be required to pay an amendment fee of $60 ($30 for pre- or post-accommodation within 42 days) per person per change. If a request is made less than 42 days before departure, normal cancellation fees will apply in accordance with clause 7 unless the transfer or change is to an earlier departure of the same trip. In the event of a request for a change to be made a new invoice will be issued by Topdeck and cancellation charges/amendment fees will be shown. All amendment fees are payable within 7 days of the issue of a new invoice or on the date of departure, whichever is the sooner.6. If You are prevented from travelling as a result of illness, the death of an immediate family member, jury service, or other reason beyond your control which we consider significant, we will agree to your booking being transferred to another person who satisfies all the conditions applicable to the trip, subject to You and the other person accepting liability for full payment of the trip cost and any additional costs arising from the transfer PROVIDED THAT we must be given at least 21 days written notice of the proposed change.CANCELLATION BY YOU7. Cancellation of a booking by You must be made in writing. We will not regard a booking as cancelled unless and until written notice is received by us. On cancellation the following charges will apply:Days before % of trip Pre/post accomm Departure cost forfeitedOver 42 days Deposit Nil 42-29 days 40% 40% 28-14 days 60% 60% 13-7 days 80% 100% 6-3 days 90% 100% 2-0 days 100% 100%CANCELLATION OR MODIFICATION BY US8. Every effort will be made to operate all trips as advertised but it must be remembered that our trips are planned up to eighteen months in advance. We therefore reserve the sole right, at our discretion, to modify or cancel any trip, accommodation or arrangement at any time. We will notify You as soon as possible of any changes and they will form part of our contract with You. In the case of any material modification or cancellation, we will, if possible, provide You with three alternatives:(1) a trip of an equivalent or closely similar standard and price, if available; (2) a trip of a lower standard together with a refund of the difference in price; or (3) cancellation with a full refund of all monies paid.9. A material modification is one which has a serious effect on your trip and includes a change of departure date, departure point or airport, or change of departure time of more than twelve hours, which would cause substantial inconvenience to You. We do not consider a change of accommodation, or transport style a material change. Please note that in Egypt because of demand for train tickets we often use our own coaches for overnight journeys. 10. We will endeavour not to materially modify or cancel the trip within 42 days of the date of the scheduled departure unless compelled to do so because of circumstances beyond our reasonable control . If a material modification or cancellation is made by us within six weeks of the scheduled departure date for reasons other than Force Majeure in accordance with clause 19 You will receive compensation as stated in the scale below.Period before scheduled departure date that we notify You or your travel agent together with the compensation offered.Over 42 days nil 42-29 days $50 28-14 days $75 13-7 days $100 6-0 days $20011. Topdeck reserves to itself the sole right to require a minimum number of participants for certain trips and in the event that there are insufficient bookings recorded by not later than 42 days before the scheduled departure date we will be entitled to cancel the scheduled trip, whereupon all monies paid by You for your Topdeck trip shall be refunded but no further compensation will be paid and You and Topdeck hereby agree to mutually release each other from any further obligations which would have been enforceable had the trip not been cancelled.12. We reserve the right to alter or substitute the type of vehicle or style of transport mentioned in the brochure, depending on the number of passengers carried, which can vary from trip to trip. The average group size is 20. Please we often use coaches for the overnight journey instead of trains.OUR LIABILITY TO YOU13. Save where the provisions of Force Majeure apply, in the event that the trip does not reasonably comply with the description in the brochure, Topdeck may compensate You to a maximum value equal to twice the price of the trip but excluding insurance premiums and amendment fees AND Topdeck will only be liable to pay the maximum amount of compensation where there has been a total failure of consideration for your payment. Where the failure to provide such trip is not caused by any fault of Topdeck, its agents or suppliers or is caused by or contributed to by You, Topdeck will not be liable to pay any compensation.14. If You are killed, injured or become ill during or as a result of, carriage by ship, train or coach forming part of the trip in circumstances where such death, injury or illness is not caused by or contributed to by You our liability to pay damages and/or the amount of compensation we will be liable to pay is limited in accordance with the liability of a carrier under any international Convention applicable to such events, including, but not limited to:. In respect of carriage by sea: the Athens Convention 1974; . In respect of carriage by rail, the Berne Convention 1961; and, . In respect of carriage by road, the Geneva Convention 1973. 15. The terms of these Conventions are incorporated into and form part of our contract with You. You should know that the carrier will rely upon its 'conditions of carriage' which may limit or remove the carrier's liability to You and limit compensation under any international Conventions.16. In the event that Topdeck (or its insurers) make any payment to You for death, personal injury or illness, You must give us or our insurers all and any rights You may have to take action against the party responsible for causing the death, personal injury or illness and You must co-operate fully with us in seeking recovery of any payment we may make from such party.17. Your booking is accepted on the understanding that You appreciate the possible risks inherent in adventure travel and that You undertake the trips featured in this brochure of your own volition. Every effort will be made to operate all trips featured in this brochure but because of the number of countries visited on trips there may be a necessity to vary the itinerary from that stated in the brochure, and delays may occur for a variety of reasons beyond our control. The need for a flexible attitude to this type of travel is stressed in our publication. The final decision on the itinerary and the content of the trip will be taken by the Trip Leader, as appointed by us in the interest of the group as a whole. Please note that due to Public holidays some sights or activities may not be available on a particular trip.18. No refund will be made for services made available by Topdeck but which for whatever reason are not used by You once the trip has departed.OPTIONAL ACTIVITIES AND EXCURSIONS19. During Your trip You will be offered the chance to purchase various optional excursions and activities. Topdeck does not own, operate or control any of the companies or individuals which provide the optional activities or excursions. Some of the optional activities and excursions, such as canyoning are inherently risky. If You want to take part in such optional activities or excursions You must be fit enough to do so and must follow all reasonable instructions. The standards of health and safety which will be adopted by the company or the individual providing the optional activity or excursion will be those of the country where the optional activity or excursion takes place. Please note that these standards may not be the same as You would find in the UK, or in Your home country. If You wish to book any optional excursion or activity, You may do so subject to the operator's terms and conditions. Your contract will be with the operator of the activity or excursion and will be governed by local law. Topdeck acts only as their agent. Topdeck's Tour Leader will have further details and additional information can be found on our website. Topdeck accepts no liability for any act or omission of any operator, its employees, agents or sub-contractors.EXCLUSION OF LIABILITY - FORCE MAJEURE20. We do not accept liability for any loss, damage or expense resulting from war or terrorist activities threatened or actual, civil unrest, industrial action threatened or actual, weather conditions, fire, flood, drought, closures, unforeseen alterations to public transport schedules, rescheduling of aircraft or boats, epidemic or outbreaks of illness or any other event outside our control which either delays or extends or reduces the trip, or compels a change in the trip arrangements after departure. CONTRAVENTION OF LAWWe will not be responsible for any loss or damage sustained by You as a result of a contravention of any law or regulation of any of the countries visited while on the trip.HEALTH AND MEDICAL CONDITIONS21. If You have a medical condition or disability which may affect your trip, we ask that You inform us in writing at the time of booking the trip of any special arrangements required by You so that we are able to advise as to the suitability of those arrangements. If we reasonably feel we are unable to satisfactorily accommodate your particular needs, we reserve the right to decline the booking or ask for You to be accompanied by a person who is able to provide full assistance to You throughout your trip.YOUR LIABILITY TO US22. You will not be permitted to embark or continue on the trip if your mental or physical condition is, in the reasonable opinion of any representative of Topdeck, such as to render You incapable of caring for yourself, or whereby You become objectionable to other passengers, or You become a hazard to yourself or other passengers. We will not be responsible for expenses resulting in You being precluded from completing the trip for any reason, nor will we refund You any part of your trip cost. In all cases we will notify You of the reasons why we have taken this action. We will have no obligation to arrange for your return to the point of the trip departure where your condition manifests itself after the trip departure. Further, if the trip involves travel by air, the captain of your aircraft can refuse to allow You to fly on the aircraft if he believes that You could be dangerous or disruptive to other passengers on the flight. TRAVEL DOCUMENTS23. Please ensure You carefully read your invoice, tickets and all other documents we send to You as soon as You receive them, and contact your travel agent, or us immediately if any information appears to be incorrect. We will not accept any liability if You fail to notify us of any inaccuracy in any document within 14 days of us sending them to You or your agent. While we will do our best to rectify any changes made outside this time, it is your responsibility to meet any additional costs which may be involved, except in the case of an error made by Topdeck and where there is reasonable justification for You not contacting us within the specified time. You are responsible for ensuring that all necessary travel documents including, but not limited to, passports, visas and vaccination certificates are valid and subsisting. We strongly recommend that You verify current documentation requirements and all other relevant protocols and procedures associated with your trip with your travel agent or us. Please note requirements change and you must check with your Consulate for the most up to date information. Passports must have an expiry date of at least six months after completion of the trip.INSURANCE24. You must take out comprehensive travel insurance before You travel on your trip. Your insurance protection must include cover for cancellation, medical and repatriation expenses, personal injury and accident, death and loss of personal baggage and money and personal liability insurance. Evidence of such insurances must be produced to Topdeck on request. Insurance cover offered by credit card companies or reciprocal medical cover agreements are often not comprehensive. 25. You hereby indemnify us against all third-party actions taken against us for loss or damage caused by You or arising from your participation on the trip.26. In the event of You making a claim against Topdeck arising out of the trip, You hereby assign to us, any rights to take action against any third party supplier or any other person or party that Topdeck reasonably considers to be a party to the action and to co-operate fully with Topdeck should Topdeck or its insurers wish to enforce those rights which have been assigned to Topdeck.27. In the event that You make a claim against us which is covered by your insurance policy, You agree to pursue the claim through your insurer either in addition to, or in substitution for, your claim against us (if any). We agree to indemnify You in respect of reasonable expenses incurred in successfully pursuing such a claim and acknowledge that any settlement made by the insurer shall not prejudice your rights against us.28. In the event of You not making a claim before 5 working days of the maximum length of time permitted by your policy, You must assign, by letter sent by courier delivery to Topdeck not less than 5 working days prior to the said specified time, the benefit of the policy and give immediate notice of such an assignment to your insurer.COMPLAINTS29. In the event of any dissatisfaction with the accommodation or any other service provided by Topdeck, You must report it immediately to the Trip Leader so that action can be taken to remedy the problem. Failure to notify the Trip Leader of any problem immediately may prejudice Topdeck and may result in your ability to claim compensation from us being extinguished or reduced. Any complaint made to Topdeck following the conclusion of the trip should be made in writing within 28 days of completion of the trip. In the event that You do not notify us in writing within 28 days, Topdeck's ability to investigate the complaint may be prejudiced and may extinguish your claim. We are a Member of ABTA, membership number L8291/Y2992. We are obliged to maintain a high standard of service to you by ABTA's Code of Conduct. We can also offer you an arbitration scheme for the resolution of disputes arising out of, or in connection with this contract. The arbitration scheme is arranged by ABTA and administered independently by IDRS, part of the Chartered Institute of Arbitrators. DATA PROTECTION30. Topdeck has measures in place to protect the personal booking information held by it. However, in order to make your booking and ensure that your travel arrangements run smoothly, we need to use the information You provide and pass it on to other relevant suppliers who are responsible for parts of your travel arrangements. In making this booking, your consent to this information being passed on to the relevant persons is deemed to be given unless You object and advise Topdeck of your objection at the time of booking. The information may also be provided to public authorities such as Customs or Immigration if required by them, or as required by law. This consent applies to any sensitive information that You give to us such as details of any disabilities or dietary/religious requirements. SMOKING31. Topdeck operates a non-smoking policy on our coaches (although we make frequent stops for breaks), and in most of our accommodation, including all tented accommodation.LUGGAGE32. There are strict weight limits for coaches when fully loaded. Therefore You are only entitled to have one piece of main luggage of standard size (see the pre-departure information or our website for size limits), and not weighing more than 20kg. In addition You may bring a sleeping bag (where required) and a daypack.GENERAL33. You understand that future Topdeck advertising and publicity material may include statements made by passengers, or their photographs, and You consent to such use of your comments or photographic/video likeness.34. No servant, agent, employee or representative of the Company has any right to alter, vary or waive any of these Conditions, nor undertake any activity likely to lead to increased liability whatsoever on behalf of Topdeck unless such be in writing and signed by a duly authorised person.35. All contracts for bookings made with Topdeck, for trips in this brochure, are governed by English law and are subject to the exclusive jurisdiction of the English Courts, should any dispute between us not be otherwise amicably agreed.36. Interpretation. In these Conditions, any words importing the singular or plural numbers shall include the plural or singular number respectively or words importing a particular gender shall include all genders.. Notice required to be given in writing in these Conditions may be given by mail, facsimile transmission or email.