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False 1 A s we enter the second half of this year, we in Kenya Airways have been tracking our progress against the goals that we have set for ourselves. Just like many other players in the aviation business, we are battling with the challenges of escalating fuel prices. In the last year, we have seen our fuel bill grow by a whopping 11% to Kshs 17 billion. We have been critically analysing all our operations with a view to managing the impact of these runaway prices while continuing to maintain profitability and the highest levels of customer satisfaction. However, just like other companies operating in these trying conditions, we have been compelled to raise fuel surcharges and ultimately ticket prices for most destinations. Despite these challenges, we have managed to achieve some key milestones in various areas of our operation as we seek to deliver world- class service to our customers. I am delighted to report that Kenya Airways has achieved a 96% success rate in e- ticketing – an achievement which brings us up to par with many international airlines. We have also been assisting other African airlines with technology and manpower so that they can achieve similar levels of success. The e- ticketing project was implemented in conjunction with IATA as part of the process to simplify business initiatives. Internally, we have been making huge investments in new technology with a view to increasing efficiency, effectiveness and management control. We have successfully launched and implemented iPride, our Enterprise Resource Planning System, which integrates information through automation of business support functions. This system, which covers all the basic functions across Kenya Airways, will eliminate redundant business practices and complex non- value adding technology interfaces. In turn, this will reduce wastage and Titus Naikuni Group Managing Director & CEO msafiri A warm welcome to you aboard Kenya Airways karibu Kenya Airways Marketing & Corporate Communications, Barclays Plaza, Nairobi Q Tel: + 254 ( 0) 20 327 4100 Q Fax: + 254 ( 0) 20 327 4350 Q www. kenya- airways. com Q Give us your feedback on: Customer. Relations@ kenya- airways. com / msafiri@ kenya- airways. com Q Manager Victoria Kaigai msafiri is published for Kenya Airways by Travel Africa Ltd, 4 Rycote Lane Farm, Milton Common, Oxford, OX9 2NZ, United Kingdom Q Tel: + 44( 0) 1844 278883 Q Fax: + 44( 0) 1844 278893 Q Email: msafiri@ travelafricamag. com Q Publisher Craig Rix Q editor William Gray Q managing Director Iain Wallace Q art director Lisa Duke Q DEPUTY editor Sally Gray Q Administration Sherry Rix Q Accounts Amanda Gaydon Q Contributors James Andrew, Graham Bond, Philip Briggs, Lucia Cockcroft, James Holland, Andrew Littlefield, Chris McIntyre, Susie McIntyre, Sarah Monaghan, Oliver Pickup, Gavin Thomas, Mike Unwin, Anver Versi, Lizzie Williams Q French translation Barry and Josiane Packham Advertising Africa Esther Ngomeli- Ruhiu MediaEdge Interactive Ltd, 3rd Floor, IKM Place, 5th Ngong Avenue, off Bishops Road, Nairobi, Kenya Q Tel: + 254 ( 0) 20- 2711747/ 2710814/ 5/ 6/ 9 Q Fax: + 254 ( 0) 20- 2711748 Q Email: info@ mediaedgeint. com Rest of World Travel Africa Ltd Q Tel: + 44 ( 0) 1844 278883 Q Fax: + 44 ( 0) 1844 278893 Q Email: msafiri@ travelafricamag. com south africa International Media Representatives Q Tel: + 27 ( 0) 11 258 4250 Q Email: gisela@ imrsa. co. za UNITED KINGDOM Africa Media International Q Tel: + 44 ( 0) 1229 715000 Q Email: carol. ibb@ btinternet. com MIDLE EAST Adspace Sales Corporation Q Tel: + 971 4 229 3437 Q Email: imelda@ adspacesales. com © Travel Africa Ltd and individual contributors. No part of the contents may be reproduced or stored in a retrievable system without prior written permission from the publishers. All advertisements and non- commissioned text are taken in good faith. While every care is taken to ensure accuracy in preparing the magazine, the publisher and Kenya Airways assume no responsibility in effects risen therefrom. Material is submitted at the sender’s risk and the publishers and Kenya Airways cannot accept responsibility for accidental loss or damage. I AM DELIGHTED TO REPORT THAT KENTA AIRWAYS HAS ACHIEVED A 96% SUCCESS RATE IN E- TICKETING – AN ACHIEVEMENT WHICH BRINGS US up TO PAR WITH MANY INTERNATIONAL AIRLINES free up our people to pay attention to the one person who really matters at the end of the day – the customer. This issue coincides with some interesting and exciting developments within Kenya Airways. We have revised our timetables and schedules to accommodate the changing needs of our passengers and to provide them with greater convenience and seamless connections. Our Mumbai passengers can now enjoy the additional benefits of morning departures out of Nairobi, while our passengers based in Lusaka and Lilongwe can travel on any of our double daily flights. As Kenya Airways seeks to develop a new look and feel across all customer ‘ touch points’, we are pleased to inform you that the Frequent Flier lounge at JKIA is scheduled for refurbishment in the months of August and September. This has been occasioned by the increased traffic through our lounges and our sensitivity to our ever more discerning traveller. You will be pleased to know that this new lounge will have 12% more seats, as well as privacy areas and additional workstations. Each and every texture and item is selected with the ‘ wealth of Africa’ theme in mind. We at Kenya Airways remain humbled by the role we play as conduits, facilitators and custodians of the wealth of Africa which is housed in our people, in our culture, in our landscapes and in our souls. Every combination in this lounge will be created to bring the best comfort and the most pride to all of us who represent and live in Africa. I would like to assure all our customers that we remain totally committed to success. Even in the face of challenging times and difficult circumstances, we remain focused on making this airline a success – and that success begins and ends with our passengers.