Before you travelHow soon after making our bookingwill we receive confirmation? Once we have received your deposit wewill send your confirmation documents. Do you send us information aboutthe destinations we will visit? You will receive a travel guide andphrasebook as well as a suggested packing list.Will I know which hotels I will bestaying in before I go? Hotel details will be sent with your finaldocuments. However, these may besubject to last minute alterations. How do I get my visa?The cost of your visa is included the yourprice (UK passports only). Simply send usyour passport, completed visa applicationform and passport size photos eight weeksbefore departure by Royal Mail SpecialDelivery and we aim to have them sentback to you within four weeks. If yourequire your passport back earlier, pleaselet us know so that we can arrange for an62Your Questions AnsweredPhnom Penh'express' visa service at an additionalcharge. Passports or visa application formsreceived six weeks or less before departurewill automatically incur an 'express' visafee. (Wendy Wu Tours does not acceptresponsibility for lost or undelivered items.Personal collection or courier services areavailable on request).What vaccinations do I need? We recommend you see your doctor atleast six weeks prior to travel to allow timefor any necessary vaccinations. Pleaseremember to take your itinerary with you.What is the maximum luggageallowance on your tours? Your main suitcase or backpack must notexceed 20kg and your hand luggage mustnot exceed 5kg as this is the maximumallowance on internal flights.What currency should I take? We recommend you take Sterling or USDollars as well as local currency and acredit/debit card. We do not recommendtravellers cheques. Please ensure you havesufficient funds to pay for personalexpenses such as drinks, snacks, souvenirs,additional tipping and optional extras.Tipping must be in US dollars.Whilst on TourIs there a dress code on your tours?Our dress code is very relaxed; however,please note that clothing covering the armsand legs is more appropriate when visitingreligious buildings. We suggest smartcasual attire for the evenings. Do the hotel rooms have kettles,irons and hairdryers? There is no guarantee that the rooms willhave these. If you require these items,please take them with you. Is tipping compulsory? Tipping is a way of life. We therefore like to honour tradition and offer tokens of our appreciation whilst on tour. For your convenience, compulsory tippingamounts are stated on each Group Tourpage. These will be collected by yourNational Escort on arrival in each country.Porterage is not included on our GroupTours to Indochina. On Private Tours, ShortStays and Extensions, tipping isdiscretionary; however, we will adviseapproximate amounts.
Are meals included? All meals (excluding beverages) areincluded in our Group Tours. Please notethat meals in remote areas may be basicor repetitive. Meals included in PrivateTours are stated in the itinerary andinclude several free evenings, offeringflexibility for those who wish to explorelocal restaurants. Meals on our GroupTours start with lunch on the normal dayof arrival and finish with lunch on thenormal day of departure. Any additionalmeals will be at your own expense and norefund will be made for any meals missed.You will sample a range of local cuisinewith the occasional western meals.Can special requests be arranged?If you have any special requests such asdietary requirements, please notify us atthe time of booking and we will doeverything possible to ensure yourrequests are met, but we cannotguarantee them. Can I pre-book my airline seats?Depending on the airline, seats can onlybe booked via the airline's check-in facility24 hours prior to departure.What is the flying time to Indochina? Approx 16 hours (most flights are indirect). General QuestionsWhen is the best time to visit Indochina? November-April tend to be the most comfortable months to visit,however many people enjoy tours atother times of the year when there are fewer other tourists. When are public holidays in Indochina?Vietnam's TET New Year is on 23-26January 2012 and 9-12 February 2013.Cambodia's Khmer New Year and Laos' Pi Mai New Year are in mid-April.Celebrations last for several days andduring this time some businesses andtour attractions will be closed.How do standards abroadcompare with the UK?We will do our best to ensure that yourholiday is safe and trouble free and we arecontinually working with our localpartners to maintain and improve healthand safety standards. Travelling abroadinvolves new places and new experiencesand sometimes this involves differentsafety and hygiene standards to those weare used to in the UK. We therefore askthat you take care, pay attention at alltimes and use your common sense. You are also requested to refer to noticesand follow advice from your NationalEscort/Local Guide.Is tap water safe to drink? We strongly recommend that you drinkbottled water only.Do you allow children on your tours? We allow children 12 years and over onour Group Tours. We recommend familieswith children of any age to take advantageof our Private Tours as they offer moreflexibility whilst on tour. What is the maximum andminimum number of people thatyou will take on a tour?All our Group Tours are guaranteed to runsubject to a minimum of 8 travellers anda National Escort will accompany eachgroup of over 10. The maximum groupsize varies depending on the tour, but isusually no more than 22 passengers.What is the average age on your group tours? The average age range is 40-65. Youngerand older passengers travel with us too! As a single traveller, will I have to pay a single supplement? No. On Group Tours we offer the option toshare with a tour member of the samegender so there are no additional chargesfor travelling alone. You will be introducedto your share partner on arrival. Note thaton overnight rail journeys and cruises thismay not be with a Wendy Wu Tourspassenger. To arrange a guaranteedprivate room, our Single Room Option isavailable for a reasonable extra cost (youwill still be required to share on overnightrail journeys and cruises). Do I have to be super-fit tocomplete a Wendy Wu Toursitinerary? An average level of fitness is required forour 'comfortable paced' tours as theyinvolve sightseeing on foot and someclimbing of steps. A higher level of fitnessis required for our 'medium paced' and'active paced' tours as these tours mayinvolve overnight trains, trekking andmore remote areas. What star rating are your hotels? Hotels are generally rated as local three to four star standard, but please note thatthere is no international classificationsystem for hotels and differences infacilities and quality do exist between the UK and Indochina. In more remoteareas, accommodation may be of a lower standard and may not have allwestern amenities. What hours of the day do your tours operate? They generally start about 8am and endshortly after your evening meal. Why do you not arrange visas for Laos?Visas for Laos are not included as there isno Laos consulate in the UK. Visas for Laosare very easy and inexpensive to obtainupon arrival in Laos. Will I be travelling withpassengers from other countries? Our passengers generally enjoy themixture of British and Australian clients on tour. Occasionally we are joined by English speaking passengers from other countries.Cao Dai Temple, Tay Ninh 63Your Questions AnsweredBook now on 0844 499 3899visit www.wendywutours.co.ukor see your preferred travel agentJunk Boat, Halong Bay