64CompleteYour HolidayAirport Parking & HotelsGet your holiday off to a flying start by pre-booking your Airport Parking. AirportParking can be full at peak times and, aswell as saving you money from booking a taxi, airport car parks are monitored by24 hour security surveillance. Depending on your budget, there are two choices of Airport Parking available:??Meet & Greet Parking.Drive to theairport terminal and meet your driver,who will then park your car on yourbehalf. When you return, your car will bewaiting at the terminal.??Park & Ride.Drive to the secure car parkand use the minibus transfer to and fromthe airport. Upgrade to Park & RidePremiumand on your return, your carwill be waiting at the terminal. Book an Airport Hotel to guarantee apeaceful night's sleep before your flight.Choose from a range of hotels dependingon your style and budget. To arrange Airport Parking or an Airport Hotel, please visitwww.purplebusinessparking.com/wendywutoursor call 0845 450 0808 and quote WWUT.Travel InsuranceYour protection and safety are our mainpriority. That's why having adequate TravelInsurance is a condition of booking with usfor all the destinations you plan to travel to. When you travel with Wendy Wu Tours, youare in very safe hands, but some things areoutside our control. Services like overseasmedical treatment and repatriation flightsare hardly ever needed - but when theyare, they can be expensive.If you already have your own TravelInsurance, we ask you to provide us withthe relevant information on the booking form. Alternatively, we recommend ourinsurance partner, StaySure, who will beable to provide you with travel insurance ata very competitive rate.We recommend that you keep details ofyour Travel Insurance policy with your traveldocuments, just in case you need them.This should include your policy number, 24 hour emergency telephone numberfrom outside the UK and next of kin.To arrange Travel Insurance, please visit www.staysure.co.uk/travel-insuranceor call0844 227 0844 and quote WW1.At Wendy Wu Tours, we are alwayslooking for ways to make your holidaythat little bit more enjoyable and stressfree. Every detail matters, so whetherit's treating yourself to an AirportLounge, arranging Airport Parking,booking an overnight stay at an AirportHotel or simply finding the rightTravelInsurance - relax, we can help!Airport LoungesBook an Airport Lounge to start or end yourjourney in style. Escape the noise andcrowd and choose from more than 150 VIPAirport Lounges worldwide at 110 airports,including 22 in the UK. Treat yourself to a little luxury, from just£15 per person and enjoy unlimited hotand cold drinks and snacks, browse througha selection of newspapers and magazinesand sink back into comfortable seats - allincluded in the price. Please note thatfacilities in different lounges may vary andthat lounge access is available for threehours before your flight.We can arrange your Airport Lounge Pass atthe time of booking or up to 7 days beforeyour departure from the UK.
65Complete your HolidaySapaBook now on 0844 499 3899visit www.wendywutours.co.ukor see your preferred travel agentResponsible TourismWe are aware that tourism has aneconomic, social and environmentalimpacts on the countries and communitieswe visit. Wendy Wu Tours is committed toaddressing these wherever possiblewithout compromising on the experiencewe provide to our customers. With our policy on Responsible Tourism weaim to help protect the local environmentand to respect the cultures and traditionsof the places visited on our tours:??We distribute all our tips directly in thecountries we visit??We use coaches and trains for our tours,not just aircraft??We use Local Guides and NationalEscorts from the countries we visit??We encourage speaking the locallanguage to interact with locals??We encourage to ask permission beforetaking photographs??We respect the local culture by dressingmoderately and appropriately ??We encourage giving writing equipment,not cash, to children ??We support the local economy by eating in local restaurants and shoppingat local marketsWhat we're doingWendy Wu Tours has beenawarded 4 stars by theAssociation of IndependentTour Operators (AITO) inrecognition of our efforts in sustainabletourism, as well as for our office practices,which include the use of alternativemodes of transport to work and theenvironmentally-friendly disposal ofunwanted brochures. Our brochure containsmaterial sourced fromresponsibly managedforests, certified inaccordance with the FSC (ForestStewardship Council).Paper-free invoicing systemWe operate a 99% paper-free invoicingsystem. All our invoices are sent out via e-mail, unless a customer specifically asksfor a paper invoice. Please help byaccepting electronic invoices and otherdocumentation where possible.What you can doCarbon emissionsare one of themajor drawbacksof international air travel, leading toglobal warming and climate change. Wehave formed a partnership withClimateCare which enables you to offsetyour carbon footprint through an optionalpayment. Your payment is sent in full toClimateCare and used to fund credible,verified carbon reduction projects aroundthe world. Indochina£21 (each way)China£22 (each way)The amounts stated are based on theestimated tonnes of CO2 emissionsreleased by your international flights. Youcan choose to contribute as much or littleas you like.Wendy Wu Tours has also committed tooffset 10 tonnes of carbon every year tocounteract some of the carbon footprintcaused by our office activities.Looking ForwardWe are constantly reviewing the way wework and are actively seeking suitablecharities to support in the future.Quality Charter: The Association of Independent Tour OperatorsAITO is the Association forindependent and specialistholiday companies. Theirmember companies, usuallyowner-managed, strive to create overseasholidays with high levels of professionalism anda shared concern for quality and personalservice. AITO encourages the highest standardsin all aspects of tour operating. Exclusive Membership AITO sets criteria regarding ownership, financeand quality, which must be satisfied beforenew companies are admitted to membership.All members must adhere to a Code ofBusiness Practice, which encourages highoperational standards and conduct. Financial Security An AITO member is required to protect moneypaid by customers for any holiday sold underthe AITO logo. This protection applies tocustomers who are in the UK at the time ofbooking or to overseas customers who have booked directly with the member.Members have to comply with UKGovernment Regulations in this respect.Members submit details of their bonding orguarantee arrangements to the Association ona regular basis. Accurate Brochures & Websites All members do their utmost to ensure that alltheir brochures and other publications, print orelectronic, clearly and accurately describe theholidays and services offered.Professional Service & Continual Improvements All members are committed to high standardsof service and believe in regular and thoroughtraining of employees. Members continuallyseek to review and improve their holidays.They listen to their customers and alwayswelcome suggestions for improving standards. Monitoring Standards AITO endeavours to monitor quality standardsregularly. All customers should receive a post-holiday questionnaire the results of which arescrutinised by the Association. Customer Relations All members endeavour to deal swiftly andfairly with any issues their customers mayraise. In the unlikely event that a disputebetween an AITO member and a customercannot be settled amicably, AITO's low-costIndependent Dispute Settlement Service maybe called upon by either side to bring thematter to a speedy and acceptable conclusion.Wendy Wu Tours is a member of theAssociation of Independent Tour Operators. Tocontact the Association, visit www.aito.co.ukor call 020 8744 9280.FSC Logo to go here