65Complete your HolidaySapaBook now on 0844 499 3899visit www.wendywutours.co.ukor see your preferred travel agentResponsible TourismWe are aware that tourism has aneconomic, social and environmentalimpacts on the countries and communitieswe visit. Wendy Wu Tours is committed toaddressing these wherever possiblewithout compromising on the experiencewe provide to our customers. With our policy on Responsible Tourism weaim to help protect the local environmentand to respect the cultures and traditionsof the places visited on our tours:??We distribute all our tips directly in thecountries we visit??We use coaches and trains for our tours,not just aircraft??We use Local Guides and NationalEscorts from the countries we visit??We encourage speaking the locallanguage to interact with locals??We encourage to ask permission beforetaking photographs??We respect the local culture by dressingmoderately and appropriately ??We encourage giving writing equipment,not cash, to children ??We support the local economy by eating in local restaurants and shoppingat local marketsWhat we're doingWendy Wu Tours has beenawarded 4 stars by theAssociation of IndependentTour Operators (AITO) inrecognition of our efforts in sustainabletourism, as well as for our office practices,which include the use of alternativemodes of transport to work and theenvironmentally-friendly disposal ofunwanted brochures. Our brochure containsmaterial sourced fromresponsibly managedforests, certified inaccordance with the FSC (ForestStewardship Council).Paper-free invoicing systemWe operate a 99% paper-free invoicingsystem. All our invoices are sent out via e-mail, unless a customer specifically asksfor a paper invoice. Please help byaccepting electronic invoices and otherdocumentation where possible.What you can doCarbon emissionsare one of themajor drawbacksof international air travel, leading toglobal warming and climate change. Wehave formed a partnership withClimateCare which enables you to offsetyour carbon footprint through an optionalpayment. Your payment is sent in full toClimateCare and used to fund credible,verified carbon reduction projects aroundthe world. Indochina£21 (each way)China£22 (each way)The amounts stated are based on theestimated tonnes of CO2 emissionsreleased by your international flights. Youcan choose to contribute as much or littleas you like.Wendy Wu Tours has also committed tooffset 10 tonnes of carbon every year tocounteract some of the carbon footprintcaused by our office activities.Looking ForwardWe are constantly reviewing the way wework and are actively seeking suitablecharities to support in the future.Quality Charter: The Association of Independent Tour OperatorsAITO is the Association forindependent and specialistholiday companies. Theirmember companies, usuallyowner-managed, strive to create overseasholidays with high levels of professionalism anda shared concern for quality and personalservice. AITO encourages the highest standardsin all aspects of tour operating. Exclusive Membership AITO sets criteria regarding ownership, financeand quality, which must be satisfied beforenew companies are admitted to membership.All members must adhere to a Code ofBusiness Practice, which encourages highoperational standards and conduct. Financial Security An AITO member is required to protect moneypaid by customers for any holiday sold underthe AITO logo. This protection applies tocustomers who are in the UK at the time ofbooking or to overseas customers who have booked directly with the member.Members have to comply with UKGovernment Regulations in this respect.Members submit details of their bonding orguarantee arrangements to the Association ona regular basis. Accurate Brochures & Websites All members do their utmost to ensure that alltheir brochures and other publications, print orelectronic, clearly and accurately describe theholidays and services offered.Professional Service & Continual Improvements All members are committed to high standardsof service and believe in regular and thoroughtraining of employees. Members continuallyseek to review and improve their holidays.They listen to their customers and alwayswelcome suggestions for improving standards. Monitoring Standards AITO endeavours to monitor quality standardsregularly. All customers should receive a post-holiday questionnaire the results of which arescrutinised by the Association. Customer Relations All members endeavour to deal swiftly andfairly with any issues their customers mayraise. In the unlikely event that a disputebetween an AITO member and a customercannot be settled amicably, AITO's low-costIndependent Dispute Settlement Service maybe called upon by either side to bring thematter to a speedy and acceptable conclusion.Wendy Wu Tours is a member of theAssociation of Independent Tour Operators. Tocontact the Association, visit www.aito.co.ukor call 020 8744 9280.FSC Logo to go here

66COMPLETE BOOKING FORM IN BLOCK CAPITAL LETTERS AND SEND TO:Wendy Wu Tours Limited, 6-10 Borough High Street, London, SE1 9QQ. Telephone: 0844 499 3899Facsimile: 0844 499 0994Booking Form 2012 -201301/09/2011LEAD NAME 2ND PERSON 3RD PERSON 4TH PERSONTitle (Mr, Mrs, Other):Surname (as passport):First Name (as passport):Preferred Name (for name badge):Passport Number:Passport Expiry Date (DD/MM/YY):Place of Passport Issue:Date of Passport Issue (DD/MM/YY):Date of Birth (DD/MM/YY):Nationality:Home Address:Postcode:Daytime Telephone Number:Mobile Number:Email Address:Emergency Contact Name:Emergency Contact Telephone Number:Special Requests(e.g.: Vegetarian meals, wheelchair, medical, etc)Please note we shall do our best to meet special requirements, although we cannot guarantee them.Tour DetailsTour Name:Departure Date:Departure Airport:Accommodation Type: TwinSingleShareDouble(not guaranteed)Resort or City ExtensionsResort/City:Pre Tour Extension Post Tour Extension (tick applicable box)Number of Nights:Preferred Hotel Choice:InsuranceWe are obliged to ensure customers take out adequate insurance coverwhilst on our holidays (see page 64). Please provide details of your insurancecover below and sign confirmation that you have made arrangements.My insurers are:24 hour Emergency Contact Number:Policy Number:Travelling ResponsiblyWendy Wu Tours works with ClimateCare to offer our travellers theopportunity to carbon balance their flights (see page 65). If you wish to offsetthe carbon emissions from your international flights on this booking, pleasetick the relevant box: One-way flight (£21) Return flight (£42)Health & FitnessI declare that all persons named above are of a good level of health andfitness and have no medical conditions whatsoever that may affect theirability to fully participate on the tour. If you have any questions or concerns,please contact us.Travel Agent Number:Travel Agent Reference:Booking ConfirmationI certify that I am authorised to make this booking on behalf of the personsnamed above and that I am responsible for ensuring due payment of allmonies payable in respect of this booking. I have read and agreed to acceptthe Booking Conditions on page 67 and other information contained withinthis brochure and the tour dossier.Signature:Date: