66COMPLETE BOOKING FORM IN BLOCK CAPITAL LETTERS AND SEND TO:Wendy Wu Tours Limited, 6-10 Borough High Street, London, SE1 9QQ. Telephone: 0844 499 3899Facsimile: 0844 499 0994Booking Form 2012 -201301/09/2011LEAD NAME 2ND PERSON 3RD PERSON 4TH PERSONTitle (Mr, Mrs, Other):Surname (as passport):First Name (as passport):Preferred Name (for name badge):Passport Number:Passport Expiry Date (DD/MM/YY):Place of Passport Issue:Date of Passport Issue (DD/MM/YY):Date of Birth (DD/MM/YY):Nationality:Home Address:Postcode:Daytime Telephone Number:Mobile Number:Email Address:Emergency Contact Name:Emergency Contact Telephone Number:Special Requests(e.g.: Vegetarian meals, wheelchair, medical, etc)Please note we shall do our best to meet special requirements, although we cannot guarantee them.Tour DetailsTour Name:Departure Date:Departure Airport:Accommodation Type: TwinSingleShareDouble(not guaranteed)Resort or City ExtensionsResort/City:Pre Tour Extension Post Tour Extension (tick applicable box)Number of Nights:Preferred Hotel Choice:InsuranceWe are obliged to ensure customers take out adequate insurance coverwhilst on our holidays (see page 64). Please provide details of your insurancecover below and sign confirmation that you have made arrangements.My insurers are:24 hour Emergency Contact Number:Policy Number:Travelling ResponsiblyWendy Wu Tours works with ClimateCare to offer our travellers theopportunity to carbon balance their flights (see page 65). If you wish to offsetthe carbon emissions from your international flights on this booking, pleasetick the relevant box: One-way flight (£21) Return flight (£42)Health & FitnessI declare that all persons named above are of a good level of health andfitness and have no medical conditions whatsoever that may affect theirability to fully participate on the tour. If you have any questions or concerns,please contact us.Travel Agent Number:Travel Agent Reference:Booking ConfirmationI certify that I am authorised to make this booking on behalf of the personsnamed above and that I am responsible for ensuring due payment of allmonies payable in respect of this booking. I have read and agreed to acceptthe Booking Conditions on page 67 and other information contained withinthis brochure and the tour dossier.Signature:Date:

67Booking Form and ConditionsBook now on 0844 499 3899visit www.wendywutours.co.ukor see your preferred travel agentThese are the terms and conditions which apply to your holiday. Please read themand the information pages carefully as you will be bound by them.1.SECURITYYour contract is with Wendy Wu Tours Ltd. We hold an Air Travel Organiser's Licence granted bythe Civil Aviation Authority under number 6639. In the unlikely event of our insolvency the CAAwill ensure that you are not stranded abroad and will arrange to refund any money you have paidto us for an advance booking. For further information visit the ATOL website at www.atol.org.uk.We are members of the Association of British Travel Agents, tour operator class ABTA W7994.2.YOUR CONTRACT WITH USWhen you book a holiday or flight with us the contract between us comes into effect when you oryour chosen agent asks us to confirm your booking. We then become responsible to provide youwith the holiday or flight you have booked and you become responsible to pay for it, in each casesubject to these terms and conditions.It is important you check the written confirmation when you receive it, or if booking late, that alldetails are as you require them within 24 hours. If you wish to change or cancel anyarrangements later you may have to pay an amendment or cancellation charge and additionalcosts (see below) which may be as much as the whole of the original price of your arrangements. When you make a booking you guarantee that you have the authority to accept and do accept onbehalf of your party the terms of these booking conditions and accept responsibility for making allpayments to us for all members of the party. We will send all documents and other information toyou or your chosen agent and you will be responsible for ensuring that all other members of theparty are kept fully informed. No verbal amendments may be made by either party to thesewritten booking conditions. If you book your holiday through an agent all communication must bethrough that agent. All money which you pay to the agent before we have sent you theconfirmation of your booking will be held by the travel agent on our behalf.3.PAYMENTOnce you have asked us to confirm your booking the total price of the arrangements you havebooked is due and is payable as follows:.If you book more than 60 days before your scheduled departure date, a non-refundabledeposit of £250.00 per person is payable at the time of booking and the full remainingbalance payable 60 days before your scheduled departure date..If you book less than 60 days before your scheduled departure date the full price is payablewhen you book.Our preferred method of deposit payment is by bank debit card or credit card. Balance paymentmay be made by cash, bank debit card, credit card or cheque (providing there is time to clear it tomeet the payment schedule shown above - you should allow 5 working days for clearance fromthe time we receive it).No charge will be made for deposits and balances paid by Debit Card/Switch/Delta. However, inline with most major operators, we will make a charge of 2% for deposits and balances paid bycredit card. Please note that your booking may be cancelled if you do not make payment on time(we do not send reminders) and cancellation charges as set out under "If You Cancel" (seebelow) will be payable by you.4.PRICESAll prices shown in this brochure are in pounds sterling and are per person unless otherwise stated.We reserve the right to change any of the prices quoted in this brochure at any time before youbook. If we do you will be notified of any such change before you commit yourself. After you book, we reserve the right to increase or decrease prices in line with any change in VAT,local and UK taxes, currency fluctuations, fuel surcharges, security charges or any fees chargeablefor the services included in the cost of your holiday. Should it be necessary to make anysurcharges, we will notify you of the relevant adjustments by issuing a new invoice.In any event we will absorb all such increases where they form less than 2% of the total cost ofyour holiday (excluding any cancellation or amendment charges). However there will be nochange within 30 days of your departure. Only amounts in excess of 2% will be invoiced to you. In the event that any surcharge means you paying in excess of 10% more on the original cost ofyour holiday, you will be entitled to cancel your trip with a full refund of all monies paid (exceptamendment fees). Should you wish to cancel under these circumstances you must exercise yourright to do so within 14 days from the date of the invoice we send you showing the increase.5.TRAVEL DOCUMENTS & VISASA Passport with a minimum of six months validity from the intended date of Travel is required fortravel for all countries in our programme. Visa fees, where required, are included for UK passportholders in all fully inclusive group packages with the exception of visas for Laos. Non UK passportholders will incur Visa fees. Failure to forward passports to Wendy Wu Tours by a specified datemay incur Fees to cover "urgent'' Visa processing. Unless otherwise requested your passport willbe returned approximately 4 weeks after receipt by Royal Mail Special Delivery. A charge will bemade for faster processing. Responsibility for documentation accuracy, passport validity anddispatch of documents rests with you. Wendy Wu Tours accepts no responsibility in this regard. Itis the responsibility of each passenger to ensure that you meet the necessary visa applicationcriteria laid down by the country you are visiting and your responsibility to ensure the visa weissue you is correct. Whilst we include the cost of the standard visa application service in your tourprice (for UK passport holders), we will pass on any additional charges incurred. Should your visaapplication be refused for any reason, you will be liable for the full loss of the booking deposit.6.INSURANCEIt is a condition of booking with us that you take out suitable travel insurance covering at leastcircumstances leading to the cancellation of your booking and providing sufficient medical coverfor illness or injury and repatriation while overseas. You must provide us with the name of yourinsurers and their 24 hour emergency contact number when you book or as soon as possiblethereafter. Wendy Wu Tours will not be liable for any costs incurred by you due to your failure totake out suitable travel insurance from the date of booking.7.IF YOU WISH TO MAKE CHANGES AFTER BOOKINGIf after receiving our confirmation you wish to change your travel arrangements in any way, suchas change of departure date or accommodation, we will do our best to make the changes but itmay not be possible. Please contact us in writing as soon as possible if you do wish to makechanges. Requests for changes must be made by the person who made the booking or by yourAgent. You will be asked to pay an administration charge for the cost we incur in making thisalteration as well as any additional costs of the new arrangements. The administration costs perperson are as follows:.Minor amendments to the tour booked - £20.Minor amendments made within 30 days of departure - £30.Transferring between tours or changing departure date - £50.Transferring between tours or changing departure date within 60 days of departure is notpermitted and cancellation fees will apply.Reissue of airline tickets - £50 plus any non-refundable costs of the cancelled ticket and anyadditional costs of the new ticket Once a booking is confirmed no name transfers arepermitted and this will be regarded as a cancellation and cancellation fees apply.It is important to note that some arrangements such as certain types of air tickets cannot bechanged after a booking has been made as they are sold as part of your fixed package and anychange will incur a 100% cancellation charge. Any change by you to your confirmed arrangementsafter departure is in all cases subject to availability and any extra costs must be paid by you.8.IF YOU CANCELBecause we start to incur costs in relation to your arrangements from the time we confirm yourbooking, if you cancel we have to make a charge and the nearer to your departure date youcancel, the higher the charge will be. If you wish to cancel a confirmed booking you must do soby writing to our head office. We recommend 'Guaranteed Special Delivery'. Cancellation takeseffect from the day we receive your letter. Cancellation charges will be as shown in the tablebelow (which also applies if we cancel because you have failed to make payments on time - see"Payment" section) together with the cost of any airfare for which we have had to pay at thetime of the booking and will be payable immediately on cancellation. When the cancellation letteris received by us before departure Charges as a % of the total holiday cost are:60 or more days Retention of deposit59 - 42 days 30% including deposit41 - 30 days 60% including deposit29 - 14 days 90% including depositLess than 14 days 100% including deposit If you have to cancel for a reason that is covered by your insurance, you should follow theprocedure laid down by your insurers as you may be able to reclaim the cancellation charges.9.IF WE MAKE CHANGESAs this brochure is published before the start of the arrangements shown in it we reserve the rightto change any of the details and correct any errors at any time including during the tour. If anysuch changes are made before you have made your booking we will advise you before we confirmyour booking. The right is also reserved to change airline, aircraft types and vessels scheduled forany specific departure. Even after we have confirmed your booking we may have to makealterations to confirmed arrangements. Most such alterations will be minor and of little effect onyour overall arrangements and while we will do our best to notify you of any such minor changebefore your departure, we will have no other liability to you. Occasionally we may have to make asignificant change to your confirmed arrangements. Significant changes include the following:.Change of UK departure airport. (A change from one London airport to another is notconsidered a major change. London airports are Heathrow, Gatwick, Stansted, Luton andLondon City).Change of your time of departure or return by more than 12 hours.Change of resort.Change of holiday accommodation to accommodation of a lower official rating.If we have to make a significant change, we will notify you as quickly as possible and you maythen either:a)Accept the change and the contract between us will then be varied to incorporate thechange; orb)Take alternative arrangements altogether (subject to availability). If the alternativearrangements selected are a lower price than those originally confirmed, the difference will(if already paid) be refunded to you. If the alternative is more expensive, then you will haveto pay the difference; orc)Withdraw from the booking completely in which case we will as soon as possible, refund allmoney paid to us.In addition, if you choose (a) or (b) above, you will receive as compensation a credit towards thecost of your arrangements, or any alternative selected, of the amount shown in Scale A below. Ifyou choose (c) we will pay you compensation of the amount shown in Scale B below. In all caseswe will have no liability for any other or greater compensation, or for expenses or losses incurredas a result of any change.Period before departure date Credit/Compensation per fare notification given by uspaying passenger (excluding children)*Scale A Scale B0 - 7 days£50£258 - 14 days£40£2015 - 28 days£30£1529 - 42 days£20£1043 - 56 days£10£5More than 56 days£5Nil*The compensation scales shown above apply to full fare paying adults only. Children or otherstravelling at concessionary rates will receive compensation pro rata based on the concessionaryprice against the full adult price as shown on the confirmation.N.B. The above does not apply when we are forced to make changes which cause you towithdraw, or to cancel your arrangements by reason of unusual and unforeseeable circumstancesbeyond our control and which we could not have been avoided by the exercise of all due care andour only liability will be to refund, as soon as possible, all money paid to us by you. A flight delaydoes not constitute a change to holiday arrangements.We are unable to accept liability or pay compensation where the performance or promptperformance of our contractual obligation is prevented or affected by reason of circumstanceamounting to "force majeure" i.e. any event which we or the supplier(s) of the service(s) couldnot, even with due care foresee or avoid. Such events may include, but are not limited to, war,threat of war, or civil strife, riots, terrorist activity, industrial dispute, natural or nuclear disaster,adverse weather conditions, fire, flood, drought, government action, airport and port regulationsand closures, technical transportation problems, maintenance to vessels, scheduling of transportand similar events outside our control.If you, or your agent, have made independent travel arrangements you accept responsibility forjoining our tour or arrangements in good time, regardless of any change to the time or date, or tothe itinerary. We are not able to refund monies paid to us, or any third party acting on our or yourbehalf, or make compensation or other payments where, for whatever reason, you fail to join ourtour or any arrangements made by us.10.OUR LIABILITY TO YOUWe accept liability for any damage caused to you or any person in your party by the failure toperform, or the improper performance, of the contract made when your booking is confirmed(subject to any changes subsequently agreed between us) unless:a)the failures which occur in the performance of the contract are attributable to you or someother person in your party;b)such failures in performance are attributable to a third party unconnected with the provisionof the services contracted for and are unforeseeable and unavoidablec)or such failures are due to:i.unusual or unforeseeable circumstances beyond our control, the consequences of whichcould not have been avoided even if all due care had been exercised; Orii.(ii) an event which we, or the supplier of the services (if not us) could not foresee orforestall even with all due care.Our liability, except in cases of death, injury or illness, shall be limited to the lesser of:a)the maximum of twice the cost of your travel arrangements.b)the minimum amount payable in accordance with and/or in an identical manner to:i.the contractual terms of the companies that provide the transportation for your travelarrangements, which are expressly incorporated into the contract and also form the termsand conditions of separate contracts between you and the carrier.ii.any relevant international conventions, including the Warsaw Convention 1929, whether asamended by the Hague Protocol 1955 or the Montreal Protocol 1999, or otherwise, or theMontreal Convention 1999. Carriage of passengers and their luggage by water is governedby the Athens Convention 1974 and in respect of carriage by rail by the Berne Conventionand in respect of provision of accommodation by the Paris Convention. We are to beregarded as having all benefit of any limitation of compensation contained in these, or anyother conventions, including claims for death, injury, delay to passengers and loss, damageand delay to luggage.You may ask for copies of the transport companies' contractual terms or the internationalconventions from our offices at 6 - 10, Borough High Street, London, SE1 9QQ11.HEALTH & SAFETYThe destinations, accommodation and modes of transport we offer in this brochure are not alwayssuitable for people with certain conditions and disabilities. By signing the booking form, youdeclare all travellers are of a good level of health and fitness and have no medical conditions(mental or physical) that may affect the tour. It is your responsibility to contact us before bookingif there are any doubts. If, in the light of the information you provide to us, we reasonably feelunable to properly accommodate the particular needs of the person(s) concerned, we will notconfirm your booking. If you do subsequently advise us, or we become aware of any issue whichmay affect the suitability of your chosen holiday, then we may cancel it. Please note that thisdoes not replace the need to disclose any medical conditions to your travel insurers. We will notchase you for any of the information referred to above and therefore we cannot be heldresponsible for your failure to notify us, and your travel insurers, of any relevant conditions prior totravel. A doctor's note may sometimes be required to confirm your fitness to travel. 12.COMPLAINT PROCEDUREIf you have a problem during your holiday concerning any service provided as part of thearrangements we have confirmed, you must inform our National Escort or Local Guide (or, if noneavailable, with our local agent or hotel manager) immediately to enable them to try to resolve thematter. Our emergency number is also available. If this cannot be achieved it is essential that younotify our head office in writing, quoting the booking reference number, at the earliest opportunityand no later than 28 days after your return to enable any complaint to be investigated. In theunlikely event that any complaint cannot be settled between us you may if you wish be referredto Arbitration. This special scheme devised by arrangement with the Association of British TravelAgents is administered quite independently by the Chartered Institute of Arbitrators. It applies ifyour claim is for not more than £5,000 per person or £25,000 per booking form. If such ageneral compensation claim includes an element of minor illness or personal injury then this canalso be considered by the arbitrator, although for this specific element the arbitrator cannot awardmore than £1,000 per person. The scheme cannot be used for disputes concerning seriouspersonal injury, serious illness, nervous shock, death or the consequences of any of these. Aseparate mediation scheme is available for this kind of dispute. The scheme provides for a simpleand inexpensive method of arbitration on documents alone with limited customer liability on costs.Full details are available on request or from the ABTA Ltd, 30 Park Street, London SE1 9EQ orwww.abta.com.13.INDEMNITYWhen you book arrangements with us you accept responsibility for the proper conduct of yourselfand your party. If your actions or omissions cause damage to any property in the provision of thecontracted arrangements, or cause delay or diversion to any flight or other means oftransportation, you agree to fully indemnify us against any claim (including professional fees andlegal costs) made against us by or on behalf of the owner of such property or the operator of theflight or other means of transportation.The Captain of an aircraft or Master of a vessel and local representative have authority over theaircraft/vessel/tour and other passengers at all times when travelling. He/she may prevent youfrom travelling if, for example, it is considered you are unfit to travel or pose a danger to, orthreaten the good order of the aircraft/vessel/tour and other passengers. In these circumstancesyour holiday will be considered terminated and there will be no liability on our part, or that of anysupplier, for any refund, compensation, or costs you may incur. Additionally, we will have the rightto recover full costs resulting from the incident from the passenger.14.EXCURSIONSWe may provide you with information (in our brochure and/or when you are away) aboutactivities and excursions which are available to purchase through Wendy Wu Tours and othersuppliers in the areas you are visiting. Where we have not agreed to arrange, provide or performthese activities or excursions as part of our agreement before you travel, subject to these BookingConditions, we do not accept any responsibility for them even where we suggest or recommend aparticular operator or supplier and/or assist you in any way in booking such activities or excursions.15.JURISDICTION & LAWThe contract arising from any confirmed arrangements is to be interpreted according to and subjectto the laws of England and both you and we agree to submit any claim or dispute under orconcerning it to any Court having the relevant jurisdiction in England.16.EXCHANGE RATESThe following exchange rates have been used in calculating known costs for prices in the brochure,based on forward currency rates available on 07 July 2011: US$1.60.17.BROCHURE VALIDITYThis brochure was printed in August 2011 and the details and prices contained in it are valid fordepartures from January 2012 - May 2013 but may be superseded at any time by subsequentbrochures, websites or other means.18.DATA PROTECTIONIn order to process your booking and to ensure that your travel arrangements run smoothly andmeet your requirements we, Wendy Wu Tours Ltd, need to use the information you provide suchas name, address, any special needs/dietary requirements etc. We take full responsibility forensuring that proper security measures are in place to protect your information. We must pass theinformation on to the relevant suppliers of your travel arrangements such as airlines, ships, hotels,transport companies, your travel agent etc. The information may also be provided to security orcredit checking companies, public authorities such as customs/immigration if required by them, oras required by law. Additionally, where your holiday is outside the European Economic Area (EEA),controls on data protection in your destination may not be as strong as the legal requirements inthis country. We will not pass any information to any person not responsible for your travelarrangements. This applies to any sensitive information that you give to us such as details of anydisabilities, or dietary/religious requirements. (If we cannot pass this information to the relevantsuppliers we cannot provide your booking. In making this booking, you consent to this informationbeing passed on to the relevant persons.) Please note that where information is also held by yourchosen agent, this is subject to your agent's own data protection policy.Wendy Wu Tours Ltd. may wish to contact you by post, e-mail and/or telephone with news,information and offers on its holidays we may have available and for market research purposes. If you prefer not to be contacted for the purposes set out above then please contact the Consumer Data Controller, Marketing Department, Wendy Wu Tours Ltd, 6 - 10 Borough High Street, London, SE1 9QQIf you wish to obtain a copy of the personal information held about you, please write to the above address. Wendy Wu Tours Ltd may make a small charge for supplying this information as permitted by law.Booking Conditions