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S E E U S O N T H E W E B AT wildlifeworldwide.com 217 1. Identify those exciting tours, lodges or voyages which appeal to you most. 2. Contact our expert consultants who will discuss your itinerary with you, adding any additional components which you have selected. 3. Once you have decided on your holiday (or when you are happy with the tailor-made itinerary that we have prepared for you), complete the booking form below (remembering to sign it!) and return it to us with a 10% deposit together with your insurance premium if required (a 25% deposit is required for Wildlife Cruises and a 20% deposit for trips to Alaska). If you would like to telephone us with your credit card number we can take your deposit over the telephone. 4. We will confirm your holiday and send you our pre-departure pack with advice on climate, clothing, the best field guides and reference books to take and even bird and mammal lists for the areas you will be visiting. We will return your confirmation as quickly as possible, although this may take a week to ten days depending on the complexity of your holiday. 5. Your final payment must be made no later than TEN WEEKS prior to departure (4 months in the case of Wildlife Cruises.) 6. We will send your tickets, vouchers and additional information approximately two weeks before you go. Insurance It is a condition of joining one of our holidays that you must be fully insured against medical and personal accident risks. If you have decided not to take out insurance through Wildlife Worldwide, please send us the name of your insurance provider, a contact telephone number, your policy number, expiry date and details of the medical and repatriation cover provided. Contact Details Address for correspondence: Tel: Home Tel: Work E-mail Where did you hear about Wildlife Worldwide? Our booking conditions are indicated inside the back cover of the brochure. A non-refundable deposit is payable on all Wildlife Worldwide holidays. Insurance is compulsory for all our tours (see details of our insurance on page the opposite). Title 1 2 3 4 First Name (as passport) Surname (as passport) Nationality (as passport) Date of Birth Insurance required Tour Name / Destination Room Type Required Double Twin Single Departure Date Payment Please charge my credit/debit card Cardholder’s name Card number Valid from Expiry date Issue number Card Security Code (the last 3 digits on the back of your card) Please charge my final balance 10 weeks before departure Deposit/Full amount plus the insurance premium of Cheques payable to Wildlife Worldwide or to your travel agent if effecting the booking through them. Please Note: Final balances are subject to a 1% credit card commission charge. Delta and Maestro cards are exempt. On behalf of the person(s) included on this form I agree to accept the Booking Conditions as stated. Signature Date £ £ YES NO Now that you have read the brochure, what is the next step? YES NO YES NO YES NO YES NO Booking Information & Conditions 218 F O R R E S E R V A T I O N S C A L L U S O N 0845 130 6982 Booking Infomation & Conditions / Wildlife Worldwide 2008 Booking Information 1. Making your booking To confirm a booking, the lead passenger must complete and sign our booking form agreeing to be bound by our Booking Conditions. He/she must be authorised to make the booking on the basis of these Booking Conditions by all persons named on the booking and their parent or guardian for all party members who are under 18 when the booking is made. By signing the booking form, the lead passenger confirms that he/she is so authorised and that all party members agree to be bound by these Booking Conditions. He/she must also arrange for all party members or their parent or guardian where the party member is under 18 to complete and sign our personal details form confirming they agree to be bound by our Booking Conditions. The lead passenger is responsible for making all payments due to us as set out in more detail in clause 2 below. The lead passenger must be at least 24 when the booking is made. No variation of these Conditions may be made unless this is done in writing by one of our directors. Once we have received the lead passenger’s signed booking form and all appropriate payments, we will, subject to availability, confirm your tour by issuing a confirmation invoice. This invoice will be sent to the lead passenger. Our contract for the tour is with the lead passenger. Please check this invoice carefully as soon as the lead passenger receives it. Contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracy in any document within 14 days of our sending it out (5 days for tickets). We will do our best to rectify any mistake notified to us outside these time limits but the lead passenger must meet any costs involved in doing so. The only exception to this requirement to meet costs is where the mistake in question was made by us and there is good reason why the lead passenger did not tell us about it within these time limits. 2. Payment The applicable deposit (as set out in Table A below) per person must be paid at the time of booking and sent with the completed booking form. If you wish to purchase the insurance policy we offer, all applicable premiums must also be paid at the time of booking. Please see clause 4 below on the subject of insurance. The final balance of the tour price is due no later than the date set out in Table A below. If a booking is made after this date then the full amount is payable at the time of booking. Table A On booking £100 per person or 10% of the tour cost as a deposit (whichever is the greater) plus insurance premium if applicable. On some tours we may request a higher deposit to cover non-refundable elements of the tour payable by us to our suppliers on booking. Ten weeks before departure Balance of the tour cost plus/less (12 weeks for Wildlife Cruises) any amendments made. 3. Special Requests and medical problems / disabilities If you have a special request, the lead passenger should inform us of it in writing at the time of booking. We will advise the relevant supplier of your requirements, but we cannot guarantee that such requests will be met unless we have specifically confirmed this. For your own protection, the lead passenger should obtain confirmation in writing from us that your request will be complied with (where it is possible for us to give this) if your request is important to you. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability. We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfilment of a particular request. All such bookings will be treated as “standard” bookings subject to the above provisions on special requests. If any party member has any medical problem or disability which may affect your tour, the lead passenger must tell us before he/she confirms your booking so that we can advise as to the suitability of the chosen arrangements. In any event, the lead passenger must give us full details in writing at the time of booking. You must also notify us of any changes or deterioration in the disability or medical condition or development of any disability or medical condition after booking. In view of the nature of the holidays featured in this brochure, we regret we must reserve the right to decline any booking or cancel (in the event of the development, deterioration or change of any disability or medical condition occurring after confirmation) whenever we reasonably feel unable to accommodate the needs or restrictions of any particular client or where, in our reasonable opinion, the medical condition or disability of the client concerned is likely to have a significant adverse effect on other clients taking the same holiday. We further reserve the right to cancel any holiday and impose cancellation charges if we are not fully advised of any relevant disability or medical condition at the time the booking is made and/or promptly notified of any development, change or deterioration occurring after booking. On occasions, the decision to cancel can only be made at the time the person concerned joins the tour as it may only be apparent at this stage that their disability or medical condition cannot be accommodated. Any client affected by a disability or medical condition must ensure they have notified this to their travel insurers and that their travel insurance will cover it. As it is a condition of booking that all clients have adequate and appropriate travel insurance, we are entitled to insist on evidence that the disability or medical condition is covered. 4. Insurance The lead passenger is responsible for ensuring all members of the party have adequate insurance. The insurance must as a minimum cover personal accident, medical expenses, loss of effects, repatriation costs and all other expenses, which might arise as a result of loss, damage, injury, delay or inconvenience. This policy must include a minimum cover of £5,000,000 for medical and repatriation expenses. A summary of the policy we offer is included in our brochure. Insurance premiums must be paid as soon as possible as cover will not be effective until all applicable premiums are paid in full. Policy details should be read carefully and taken on tour. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs. 5. Passports, visas, permits, certificates and health All members of the party must be in possession of a valid passport and all visas, permits and certificates, including medical certificates required for the whole of the tour. It is your responsibility to obtain these unless you are expressly advised otherwise by us. All information and advice given by us on visas, vaccinations, climate, clothing, baggage, special equipment etc. is given in good faith. The lead passenger must ensure that all members of the party are in possession of all necessary travel and health documents before departure. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you or any member of your party are refused entry onto any transport or into any country due to failure on your part to carry correct documentation. If you or any member of your party is not a British citizen or holds a non British passport, you must check passport and visa requirements with the Embassy or Consulate of the country(ies) to or through which you are intending to travel. If failure to have any necessary travel or other documents results to fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly. A full British passport presently takes approximately 4 weeks to obtain. We require details of the passports held by all party members no later than 6 weeks prior to departure. The UK Passport Service has to confirm your identity before issuing a first passport and from October 2006 will ask applicants to attend an interview in order to do this. If any member of the party does not have a passport or will need to renew it prior to departure, they are recommended to apply at least 3 months in advance. Requirements may change and you must check the up to date position in good time before departure with the Embassy or consulate of the country(ies) you are travelling through and to. Information on health is contained in the Department of Health leaflet T7 (Health Advice for Travellers) available from the Department of Health on 0870 1555 455 or via its website www.dh.gov.uk and most Post Offices. For holidays in the EEA all members of the party should obtain an EHIC (European Health Insurance Card) prior to departure. Health requirements and recommendations may change and you must check the up to date position with your GP or travel clinic in good time before departure. 6. Minimum Numbers The holidays featured in this brochure each require a minimum number of participants before we can operate them. The applicable minimum number depends on various factors and varies from tour to tour. We promise to advise you no later than 6 weeks prior to departure if we have to cancel your holiday due to lack of numbers. Clause 5 of our booking conditions will then apply. Booking Conditions The following Booking Conditions together with the Booking Information contained in our brochure form the basis of the contract with Wildlife Worldwide Limited registered number 3288488 . Please read them carefully as they set out our respective rights and obligations. These Booking Conditions only apply to tour arrangements, which you book with us in the UK and which we agree to make, provide or perform (as applicable) as part of our contract. All references in these Booking Conditions to “booking”, “contract”, “package”, “tour” or “arrangements” mean such tour arrangements In these Booking Conditions, “you”, “your” and “party” means all persons (or any of them) named on the booking (including anyone who is added or substituted at a later date). “We”, “us” and “our” means Wildlife Worldwide Limited. The “lead passenger” means” means the adult who makes the booking with us in accordance with clause 1 of the Booking Information. 1. In order to make a booking, please follow the procedure set out under Booking Information. A binding contract between us and the lead passenger comes into existence when we despatch our confirmation invoice to the lead passenger. We both agree that English law (and no other) will apply to that contract and to any dispute, claim or other matter of any description that arises between us (except as set out below). We both also agree that any such dispute, claim or other matter (and whether or not involving any personal injury) must be dealt with under the AITO Arbitration Scheme (if the Scheme is available for the claim in question - see clause 16) or by the Courts of England and Wales only unless, in the case of Court proceedings, you live in Scotland or Northern Ireland. In this case, proceedings must either be brought in the Courts of your home country or those of England and Wales. If proceedings are brought in Scotland or Northern Ireland, you may choose to have the contract and the dispute, claim or other matter in question governed by the law of Scotland or Northern Ireland as applicable (but if you do not so choose, English law will apply). 2. Payment must be made as set out under Booking Information. If we do not receive all payments due (including any surcharge where applicable) in full and on time, we are entitled to assume that you wish to cancel your booking. In this case, we will be entitled to keep all payments paid or due at that date. If we do not cancel straight away because you have promised to make payment, you must pay the cancellation charges shown in Table B depending on the date we reasonably treat your booking as cancelled. If you make your reservation through a travel agent we shall address all communication to the agent. Except for flight inclusive bookings, all monies you pay to one of our authorised travel agents for your tour with us will be held by the agent on your behalf until we issue our confirmation invoice. After that point, your agent will hold the monies on our behalf. For flight inclusive bookings, all monies paid to such agents for your tour with us will be held on our behalf until they are paid to us or refunded to you. 3. If you wish to make any alterations to your tour we will make every reasonable effort to accommodate these, but cannot guarantee that alterations will be possible. If the alterations you request are possible, these will, of course, be subject to payment of any amendment or other charges imposed or incurred by the relevant supplier and the sum of £50 to cover our administrative costs. Requests for amendments must be made in writing by the lead passenger. Any cancellation of the entire booking or by any member of the party must be notified to us in writing by the lead passenger. The date on which the letter is received by us will determine the cancellation charges applicable. The applicable cancellation charges will be as set out in Table B below and are expressed as a percentage of the total tour price (excluding amendment charges and insurance premiums). Table B Cancellation Charges More than 69 days before departure deposit 69 – 45 days before departure 50% 44 – 31 days before departure 75% 30 days or less before departure 100% Please note, deposits are not refundable in the event of your cancellation except as set out in these Booking Conditions. Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy. Claims must be made directly to the insurance company concerned. 4. Prices quoted are based on costs and exchange rates as known at the time of preparation of this brochure or at the time your quotation is given to you in the case of bespoke itineraries. We reserve the right to make changes to and correct errors in quoted prices at any time before your tour is confirmed. Once the price of your chosen tour has been confirmed at the time of booking, we will only increase or decrease it in the following circumstances. Price increases or decreases after booking will be passed on by way of a surcharge or refund. A surcharge or refund (as applicable) will be payable, subject to the conditions set out in this clause, if our costs increase or decrease as a result of a change in transportation costs (e.g. fuel, scheduled airfares and any other airline surcharges which are part of the contract between airlines (and their agents) and the tour operator) or in dues, taxes or fees payable for services such as landing taxes or embarkation or disembarkation fees at ports or airports or in the exchange rate(s) which have been used to calculate the cost of your tour. Even in the above cases, only if the increase in our costs exceeds 2% of the total cost of your tour (excluding insurance premiums and any amendment charges) will we levy a surcharge. If any surcharge is greater than 10% of the cost of your tour (excluding insurance premiums and any amendment charges), the lead passenger will be entitled to cancel your booking and receive a full refund of all monies you have paid to us (except for any amendment or previously levied cancellation charges) or alternatively purchase another tour from us as referred to in clause 5 below. Although insurance (where purchased through us) does not form part of the lead passenger’s contract with us or of any “package”, we will consider an appropriate refund of any insurance premiums you have paid us if you can show you are unable to use/reuse or transfer your policy in the event of cancellation or purchase of an alternative tour. Where a surcharge is payable, there will be an administration fee of £5 per person. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your tour due to contractual and other protection in place. A refund will only be payable if any decrease in our costs exceeds 2% as set out above. Where a refund is due, we will pay the lead passenger the full amount of the decrease in our costs. The lead passenger has 14 days from the issue date printed on the surcharge invoice to tell us if you want to cancel or purchase another tour. If the lead passenger does not tell us that you wish to do so within this period of time, we are entitled to assume that you will pay the surcharge. Any surcharge must be paid with the balance of the cost of the tour or within 14 days of the issue date printed on the surcharge invoice, whichever is the later. We promise not to levy a surcharge within 30 days of the start of your tour. No refunds will be payable if any decrease in our costs occurs within this period either. 5. We start planning the tours we offer many months in advance. Occasionally, we have to make changes to and correct errors in tour details both before and after bookings have been confirmed and cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so. Most changes are minor. Occasionally, we have to make a “significant change”. A significant change is a change made before departure which, taking account of the information the lead passenger gives us at the time of booking and which we can reasonably be expected to know as a tour operator, we can reasonably expect to have a major affect on your tour. Significant changes are likely to include the following changes when made before departure; a change of outward departure time or overall length of time you are away of twelve or more hours*, a change of UK departure point* to one which is more inconvenient for you and a significant change of itinerary missing out one or more major destination substantially or altogether (on which our decision is final). NB Please also see clause 8. *Only applies where transport to and from the UK forms part of your contracted arrangements with us. If we have to make a significant change or cancel, we will tell the lead passenger as soon as possible. If there is time to do so before departure, we will offer the lead passenger the choice of the following options:– (a) (for significant changes) accepting the changed arrangements or (b) purchasing an alternative tour from us, of a similar price to that originally booked if available. Providing it is possible to do so, we will offer at least one alternative tour of at least equivalent standard for which you will not be asked to pay any more than the price of the original tour. If this tour is in fact cheaper than the original one, we will refund the price difference. If the lead passenger does not wish to accept the tour we specifically offer, he/she may choose any of our other then available tours. You must pay the applicable price of any such tour. This will mean your paying more if it is more expensive or receiving a refund if it is cheaper |