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Photographs courtesy of: Marina Albornoz, Cherry Alexander, Dana Allen, Heather Angel, Antarctic Dream, David Back, Nina Bailey, Franco Banfi, J Belgers, Bluewater Adventures, Rob & Michelle Bolton, Chris Breen, Per Breiehagen, Giles Bretton, Nick Caddick, Norman Carr Safaris, Mark Carwardine, Cheli & Peacock, Cruise West, Greg & Yvonne Dean, Ray Doan, Oliver Dreike, Martin Enckell, Patrick Endres, Sara Evans, Jeff Foot, Kjell Fredriksen, Nick Garbutt, Clementine Gent, Raul Gil, Heritage Expeditions, Carlos Julio Gonzalez, Jason Hosking, S. Lee, Anna Henly, Mike Myers, Andrew Main Wilson, George McCallum, Rob McDowell, Chris McLennan, Colin McNulty, R. van Meurs, Steve Morello, Nomads of the Seas, Northstar Cruises, Oceanstar, Oceanwide Expeditions, Chris Osborn, John Parkinson, Rosanne Pennella, Polar Star, Michael Poliza, Robin Pope Safaris, Quark Expeditions, Rodney Russ, The Adventure Fleet, Tiu Simila, Kevin Schafer, Tom Schandy, South Australia Tourism Commission, Paul Stanbury, Guy Standen, Georgina Strange, Sara Wennerqvist, Western Australia Tourism Commission, Wilderness Safaris. With our apologies for any omissions. 219 10. The lead passenger accepts responsibility for any damage or loss caused by any member of your party. Members of the party are also responsible for any damage or loss they cause. Full payment for any such damage or loss must be paid direct at the time to the accommodation owner or manager or other supplier. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party’s full legal costs) as a result of your actions. We expect all clients to have consideration for other people. We also strongly condemn the collecting of any specimen from the natural world. Our tours provide the opportunity to view and photograph wildlife only, not to disturb it! If in our reasonable opinion or in the reasonable opinion of any other person in authority, any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we are entitled, without prior notice, to terminate the tour of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation or other service. We will have no further responsibility toward such person(s) including any return travel arrangements. No refunds or compensation will be made and we will not pay any expenses or costs incurred as a result of the termination. 11. It is essential that you are covered by adequate travel insurance. Please see Booking Information for further information. 12. If we accept a request to transfer you from one tour to another you will be liable for the cancellation charges applicable as a result of cancelling the original tour in addition to the cost of the new tour. We also reserve the right to charge an administration fee of 10% of the value of the first tour booked. 13. You or any member of your party may, up to 7 days before departure, transfer your booking to another person if you or that member are unavoidably prevented from travelling and the transferee meets any conditions which may apply to the tour in question. The right to transfer is subject to payment of an administration fee of £25 per person to cover our administration expenses (plus appropriate tour insurance premium if applicable) together with all additional charges of whatever sort imposed by suppliers providing the component parts of the package. These charges will be the joint responsibility of the lead passenger and original and replacement party member(s) and must be paid before the transfer can be made. You should note that some airlines may refuse to accept a name change, or may treat it as a cancellation and a rebooking with a 100% cancellation charge. All notifications of any wish to transfer must be made to us in writing by the lead passenger. 14. By booking with us, you acknowledge that the tours we offer often involve their own inherent risks and dangers due to matters such as the geographical location of the tour and the activities involved in the tour. Such tours may involve a significant amount of inherent personal risk. These include injury, disease, loss or damage to property, inconvenience and discomfort. 15. 1) We promise to make sure that the tour arrangements we have agreed to make, perform or provide as applicable as part of our contract with the lead passenger are made, performed or provided with reasonable skill and care. This means that, subject to these booking conditions, we will accept responsibility if, for example, you suffer death or personal injury or the contracted tour arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, the contracted tour arrangements. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers). 2) We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:– – the act(s) and/or omission(s) of the person(s) affected or any member(s) of the party or – the act(s) and/or omission(s) of a third party not connected with the provision of your tour and which were unforeseeable or unavoidable or – ‘force majeure’ as defined in clause 6 above 3) Please note, we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities, which your hotel or any other supplier agrees to provide for you where the services or facilities are not included in the cost of your itinerary and we have not agreed to arrange them, and any excursion you purchase whilst overseas. In addition, regardless of any wording used by us on our website, in any of our brochures or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you. 4) The promises we make to you about the services we have agreed to provide or arrange as part of our contract - and the laws and regulations of the country in which your claim or complaint occurred - will be used as the basis for deciding whether the services in question had been properly provided. If the particular services which gave rise to the claim or complaint complied with local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and regulations of the UK which would have applied had those services been provided in the UK. The exception to this is where the claim or complaint concerns the absence of a safety feature which might lead a reasonable holidaymaker to refuse to take the tour in question. 5) As set out in these Booking Conditions we limit the maximum amount we may have to pay you for any claims you may make against us. Where we are found liable for loss of and/or damage to any luggage or personal possessions (including money), the maximum amount we will have to pay you is £2000 per person affected unless a lower limitation applies to your claim under this clause or clause 15(6) below. For all other claims which do not involve death or personal injury, if we are found liable to you on any basis the maximum amount we will have to pay you is twice the price (excluding insurance premiums and amendment charges) paid by or on behalf of the person(s) affected in total unless a lower limitation applies to your claim under clause 15 (6) below. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your tour. 6) Where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements (including the process of getting on and/or off the transport concerned) provided by any air, sea, rail or road carrier or any stay in a hotel, the maximum amount of compensation we will have to pay you will be limited. The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is the most the carrier or hotel keeper concerned would have to pay under the international convention or regulation which applies to the travel arrangements or hotel stay in question (for example, the Warsaw Convention as amended or unamended and the Montreal Convention for international travel by air and/or for airlines with an operating licence granted by an EU country, the EC Regulation on Air Carrier Liability No 889/2002 for national and international travel by air and the Athens convention for international travel by sea). Please note: Where a carrier or hotel would not be obliged to make any payment to you under the applicable International Convention or Regulation in respect of a claim or part of a claim, we similarly are not obliged to make a payment to you for that claim or part of the claim. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the carrier or hotelier for the complaint or claim in question. Copies of the applicable International Conventions and Regulations are available from us on request. 7) Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any description which (1) on the basis of the information given to us by the lead passenger concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract or (2) did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Additionally we cannot accept liability for any business losses. 8) You must provide ourselves and our insurers with all assistance we may reasonably require. You must also tell us and the supplier concerned about your claim or complaint as set out in clause 16 below. If asked to do so, you must transfer to us or our insurers any rights you have against the supplier or whoever else is responsible for your claim or complaint (if the person concerned is under 18, their parent or guardian must do so). You must also agree to cooperate fully with us and our insurers if we or our insurers want to enforce any rights which are transferred. 16. If you have any complaint whilst on tour, you must immediately inform your tour leader or our overseas representative who will use all reasonable efforts to remedy it. If he or she is unable to do so, the lead passenger must make the complaint known to us in writing within 28 days of your tour’s return to the UK. If you fail to follow this simple complaints procedure, your right to claim the compensation you may otherwise have been entitled to may be affected or even lost as a result. In the unlikely event that you remain dissatisfied, you may refer the matter to arbitration under AITO’s Independent Dispute Settlement Service (details on request) in order to bring the matter to a speedy and amicable solution. This scheme does not apply to claims of more than £2500 per person, or £10000 per booking, nor for claims which are solely or mainly in respect of physical injury or illness or the consequences there from. 17. For requirements relating to passports, visas, permits and certificates please see Booking Information. 18. We regret we are not in a position to offer you any assistance in the event of delay at your outward or homeward point of departure. Any airline whose scheduled services we use will take responsibility for you in the event of delays and may provide refreshments / meals /accommodation in the event of a delay. We cannot accept liability for any delay which is due to any of the reasons set out in clause 6 of these Booking Conditions (which includes the behaviour of any passenger(s) on the flight who, for example, fails to check in or board on time). In addition, we will not be liable for any delay unless it has a significant effect on your holiday arrangements. 19. Please note, it is the requirements and standards of the country in which any services which make up your holiday are provided which apply to those services and not those of the UK. As a general rule, these requirements and standards will not be the same as the UK and may often be lower. 20. In accordance with EU Directive (EC) No 2111/2005 Article 9, we are required to bring to your attention the existence of a “Community list” which contains details of air carriers that are subject to an operating ban with the EU Community. The Community list is available for inspection at http://europa.eu.int/comm/transport/air/safety/flywell_en.htm. In accordance with EU Regulations we are required to advise you of the carrier(s) (or, if the carrier(s) is not known, the likely carrier(s)) that will operate your flight(s) at the time of booking. Where we are only able to inform you of the likely carrier(s) at the time of booking, we shall inform you of the identity of the actual carrier(s) as soon as we become aware of this. Any change to the operating carrier(s) after your booking has been confirmed will be notified to you as soon as possible. We are not always in a position at the time of booking to confirm the flight timings which will be used in connection with your flight. The flight timings shown in this brochure and detailed on your confirmation invoice are for guidance only and are subject to alteration and confirmation. The latest timings will be shown on your tickets which will be despatched to you approximately two weeks before departure. You must accordingly check your tickets very carefully immediately on receipt to ensure you have the correct flight times. It is possible that flight times may be changed even after tickets have been despatched - we will contact you as soon as possible if this occurs. Any change in the identity of the carrier, flight timings, and/or aircraft type (if given) will not entitle you to cancel or change to other arrangements without paying our normal charges except where specified in these conditions. If the carrier with whom you have a confirmed reservation becomes subject to an operating ban as above as a result of which we/ the carrier are unable to offer you a suitable alternative the provisions of clause 5 will apply. (c) cancelling or accepting the cancellation in which case the lead passenger will receive a full and quick refund of all monies you have paid to us. Please note, the above options are not available where any change made is a minor one. If we have to make a significant change or cancel, we will as a minimum (where compensation is due) pay you the compensation payments set out in Table C below depending on the circumstances and when the significant change or cancellation is notified to the lead passenger subject to the following exceptions. Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care (for example, but not limited to, where the Foreign and Commonwealth Office advise against travel to your tour destination after your booking has been confirmed) or where we have to cancel because the minimum number of persons required to operate your tour is not reached – please see Booking Information. No compensation will be payable and the above options will not be available if we cancel as a result of your failure to comply with any requirement of these Booking Conditions entitling us to cancel (such as paying on time) or if the change made is a minor one. A minor change is any change which, taking account of the information you have given us at the time of booking or which we can reasonably be expected to know as a tour operator, we could not reasonably expect to have a significant effect on your confirmed tour. Table C Compensation payments Period before departure within which Compensation significant change/cancellation is notified per person More than 56 days Nil 56-43 days £10 42-29 days £15 28-15 days £20 14-0 days £30 In the unlikely event that we become unable to provide a significant proportion of the services you have booked after you depart, we will make alternative arrangements for you at no extra charge, or, if this is impossible, or you do not accept these alternative arrangements for a good reason, we will provide you with transport back to your point of departure with us and a pro rata refund for the cost of the remainder of your tour. In addition, if appropriate, we will pay you compensation of an amount which is reasonable taking into account the circumstances. Compensation will not be payable where the situation is caused by force majeure – see clause 6. NB. If any flight you have booked with us is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline in circumstances which would entitle you to claim compensation against the airline under EC Regulation No 261/2004 – the Denied Boarding Regulations 2004, you must pursue the airline for the compensation due to you. All sums you receive or are entitled to receive from the airline concerned by virtue of these Regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or denied boarding. This includes any disappointment, distress, inconvenience or effect on any other arrangements. The fact a delay may entitle you to cancel your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight. We have no liability to make any payment to you in relation to the Denied Boarding Regulations or in respect of any flight cancellation or delay, downgrading of any flight ticket or denial of any boarding as the full amount of your entitlement to any compensation or other payment (as dealt with above) is covered by the airline’s obligations under the Denied Boarding Regulations. If, for any reason, you do not claim against the airline and make a claim for compensation from us, you must, at the time of payment of any compensation to you, make a complete assignment to us of the rights you have against the airline in relation to the claim that gives rise to that compensation payment. If your airline does not comply with these rules you should complain to the Air Transport Users’ Council on 020 7240 6061 www.auc.org.uk. 6. Except where otherwise expressly stated in these Booking Conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with the lead passenger is prevented or affected by or you otherwise suffer any damage or loss (as more fully described in clause 15(1) below) as a result of “force majeure”. In these Conditions “force majeure” means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Examples include war or threat of war, riots, civil strife, terrorist activity (actual or threatened), industrial disputes, natural or nuclear disaster, fire or adverse weather conditions, level of water in rivers and all similar events beyond our control. 7. If you have a special request or medical problem or disability, please let us know as set out under Booking Information. 8. We are not an ordinary tour operator. The type of travel we offer requires flexibility and must allow for alternatives. The outline itinerary as given for each tour must therefore be taken as an indication of what each trip may accomplish, and not as a contractual obligation on our part. The final decision on the itinerary and conduct of any tour will be taken by us in the interests of the group as a whole. It is understood that the route schedules, itineraries, amenities and mode of transport may be subject to alteration without prior notice due to local circumstances or events which may include sickness or medical breakdown, flight cancellations, strikes, events emanating from political disputes, entry or border difficulties, climate and other unpredictable or unforeseeable circumstances. 9. At all times the decision of our tour leader or overseas representative will be final on all matters likely to endanger the safety and well being of the tour. You must at all times strictly comply with the laws, customs, foreign exchange and drug regulations of the countries visited. Should any member of the party fail to do so then that person may be ordered to leave the tour without recourse to any refund, compensation or any other legal claim against us. Booking Information & Conditions Long Barn South Sutton Manor Farm Bishop’s Sutton Alresford, Hampshire SO24 0AA. UK Tel: 0845 130 6982 Calls charged at local rate Fax: 0845 130 6984 Overseas Tel: +44 1962 737 630 Overseas Fax: +44 1962 737 649 Email: sales@wildlifeworldwide.com Web: wildlifeworldwide.com Assisting young people to travel to countries where the personal rewards of trekking through breathtaking landscapes and experiencing different cultures become, life-changing moments. Call Schools Worldwide on 0845 634 4670 for more information. A mouthwatering selection of classic walks and treks around the world, for any active person of any age. Call Walks Worldwide on 01524 242000 for a brochure. Superb diving opportunities for the beginner who wants to learn, through to the experienced diver wishing to explore new areas. Call Dive Worldwide on 0845 130 6980 for a brochure. Exhilarating horse-riding holidays. Tailor-made and small group departures for novice and expert riders alike. Europe, Asia and the Middle East, Africa, the Americas and Australasia. Call Equine Adventures on 0845 130 6981 for a brochure. Expertly planned trips for families. Africa, Europe, Asia, Middle East and Americas. Discovery. Learning. Activity. Nature. Responsible. Group departures or tailor-made. Call Families Worldwide on 0845 051 4567 for a brochure. Our brochure has been written by: The Wildlife Worldwide team Editors: The Wildlife Worldwide team Design & Typesetting: efex Ltd © WILDLIFE WORLDWIDE 2008 No portion of this brochure may be reproduced without prior written consent of Wildlife Worldwide. Part of Our offices are open at the following times: Monday to Friday 9am to 6pm Saturdays 9am to 1pm The WILDLIFE WORLDWIDE The Natural Choice for Wildlife Holidays |