Or visit us on the web www. wildlifeworldwide. com171 ( a) ( for signifi cant changes) accepting the changed arrangements; or ( b) purchasing an alternative holiday from us, of a similar price to that originally booked if available. Providing it is possible to do so, we will offer at least one alternative holiday of at least equivalent standard for which you will not be asked to pay any more than the original price. If this holiday is in fact cheaper than the original one, we will refund the price difference. If the lead passenger does not wish to accept the holiday we specifi cally offer, he/ she may choose any of our other then available holidays. You must pay the applicable price of any such holiday. This will mean you paying more if it is more expensive or receiving a refund if it is cheaper; or ( c) cancelling or accepting the cancellation in which case the lead passenger will receive a full and quick refund of all monies you have paid to us. Please note, the above options are not available where any change made is a minor one. If we have to make a signifi cant change or cancel, we will as a minimum ( where compensation is applicable) pay you the compensation payments set out in Table C ( below) depending on the circumstances and when the signifi cant change or cancellation is notifi ed to the lead passenger or your travel agent subject to the following exceptions. Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care ( for example, but not limited to, where the Foreign and Commonwealth Offi ce advise against travel or all but essential travel to your destination after your booking has been confi rmed) or where we have to cancel because the minimum number of persons required to operate your holiday is not reached - please see Booking Information. No compensation will be payable and the above options will not be available if we cancel as a result of your failure to comply with any requirement of these Booking Conditions entitling us to cancel ( such as paying on time) or if the change made is a minor one. A minor change is any change which, taking account of the information you have given us at the time of booking or which we can reasonably be expected to know as a tour operator, we could not reasonably expect to have a signifi cant effect on your confi rmed holiday. In the unlikely event that we become unable to provide a signifi cant proportion of the services you have booked after you depart, we will make alternative arrangements for you at no extra charge, or, if this is impossible, or you do not accept these alternative arrangements for a good reason, we will provide you with transport back to your point of departure with us and a pro rata refund for the cost of the remainder of your holiday. In addition, if appropriate, we will pay you compensation of an amount which is reasonable taking into account the circumstances. Compensation will not be payable where the situation is caused by force majeure - see clause 6. NB. If any fl ight you have booked with us is cancelled or delayed, your fl ight ticket is downgraded or boarding is denied by your airline in circumstances which would entitle you to claim compensation or any other payment against the airline under EC Regulation No 261/ 2004 - the Denied Boarding Regulations 2004, you must pursue the airline for the compensation or other payment due to you. All sums you receive or are entitled to receive from the airline concerned by virtue of these Regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or denied boarding. This includes any disappointment, distress, inconvenience or effect on any other arrangements. The fact a delay may entitle you to cancel your fl ight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your fl ight. We have no liability to make any payment to you in relation to the Denied Boarding Regulations or in respect of any fl ight cancellation or delay, downgrading of any fl ight ticket or denial of any boarding as the full amount of your entitlement to any compensation or other payment ( as dealt with above) is covered by the airline's obligations under the Denied Boarding Regulations. If, for any reason, you do not claim against the airline and make a claim for compensation from us, you must, at the time of payment of any compensation to you, make a complete assignment to us of the rights you have against the airline in relation to the claim that gives rise to that compensation payment. If your airline does not comply with these rules you should complain to the Air Transport Users' Council on 020 7240 6061 www. auc. org. uk. 6. Except where otherwise expressly stated in these Booking Conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with the lead passenger is prevented or affected by or you otherwise suffer any damage or loss ( as more fully described in clause 15.2 as a result of " force majeure". In these Conditions " force majeure" means any event or circumstances which we or the supplier of the service( s) in question could not, even with all due care, foresee or avoid. Examples include ( in all cases whether actual or threatened) war, riots, civil strife, terrorist activity, industrial disputes, natural or nuclear disaster, epidemics / pandemics, fi re, adverse weather conditions, unusual water levels in rivers and all similar events or circumstances beyond our control. 7. If you have a special request or medical problem or disability, please let us know as set out under Booking Information. 8. We are not an ordinary tour operator. The type of travel we offer requires fl exibility and you must allow for alternatives. The outline itinerary as given for each holiday must therefore be taken as an indication of what may be accomplished, and not as a contractual obligation on our part. The fi nal decision on the itinerary and conduct of any holiday will be taken by us in the interests of the group as a whole. It is understood that the route schedules, itineraries, amenities and mode of transport may be subject to alteration without prior notice due to local circumstances or events which may include sickness or mechanical breakdown, fl ight cancellations, strikes, events emanating from political disputes, entry or border diffi culties, climate and other unpredictable or unforeseeable circumstances. 9. At all times the decision of our tour leader or overseas representative will be fi nal on all matters likely to endanger the safety and well being of the tour being operated. You must at all times strictly comply with the laws, customs, foreign exchange and drug regulations of the countries visited. Should any member of the party fail to do so then that person may be ordered to leave the holiday without recourse to any refund, compensation or any other legal claim against us. 10. The lead passenger accepts responsibility for any damage or loss caused by any member of your party. Members of the party are also responsible for any damage or loss they cause. Full payment for any such damage or loss ( reasonably estimated if not precisely known) must be paid direct at the time to the accommodation owner or manager or other supplier. If the actual cost of the loss or damage exceeds the amount paid where estimated, you must pay the difference once known. If the actual cost is less than the amount paid, the difference will be refunded. If you fail to do so, you will be responsible for meeting any claims subsequently made against us ( together with our own and the other party's full legal costs) as a result of your actions. We expect clients to have consideration for other people. We strongly condemn the collecting of any specimen from the natural world. Our holidays often provide the opportunity to view and photograph wildlife but not to disturb it! If in our reasonable opinion or in the reasonable opinion of any other person in authority, any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property or fails to comply with clause 9, we are entitled, without prior notice, to terminate the holiday of the person( s) concerned. In this situation, the person( s) concerned will be required to leave the accommodation or other service. We will have no further responsibility toward such person( s) including any return travel arrangements. No refunds or compensation will be paid and we will not pay any expenses or costs incurred as a result of the termination. 11. It is essential that you are covered by adequate travel insurance. Please see Booking Information for further information. 12. If we accept a request to transfer you from one holiday to another you will be liable for the cancellation charges applicable as a result of cancelling the original holiday in addition to the cost of the new one. In addition, we also reserve the right to charge an administration fee of 10% of the value of the fi rst holiday booked. 13. You or any member of your party may, up to 7 days before departure, transfer your booking to another person if you or that member are unavoidably prevented from travelling and the transferee meets any conditions which may apply to the holiday in question. The right to transfer is subject to payment of an administration fee of £ 25 per person to cover our administration expenses ( plus appropriate insurance premium if applicable) together with all additional charges of whatever sort imposed by suppliers providing the component parts of the package. These charges will be the joint responsibility of the lead passenger and original and replacement party member( s) and must be paid before the transfer can be made. You should note that some airlines may refuse to accept a name change, or may treat it as a cancellation and a rebooking with a 100% cancellation charge. All notifi cations of any wish to transfer must be made to us in writing by the lead passenger. 14. By booking with us, you acknowledge that the holidays we offer often involve their own inherent risks and dangers due to matters such as the geographical location and the activities involved. Such holidays may involve a signifi cant amount of inherent personal risk. These include injury, disease, illness, loss or damage to property, inconvenience and discomfort. 15.1 We promise to make sure that the holiday arrangements we have agreed to make, perform or provide as applicable as part of our contract with the lead passenger are made, performed or provided with reasonable skill and care. This means that, subject to these Booking Conditions, we will accept responsibility if, for example, you suffer death or personal injury or the contracted holiday arrangements are not provided as promised or prove defi cient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, the contracted arrangements. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment ( for employees) or carrying out work we had asked them to do ( for agents and suppliers). 15.2 We will not be responsible for any injury, illness, death, loss ( for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: - the act( s) and/ or omission( s) of the person( s) affected or any member( s) of the party or - the act( s) and/ or omission( s) of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable or -' force majeure' as defi ned in clause 6 above 15.3 Please note, we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not included in the cost of your itinerary and we have not agreed to arrange them, and any excursion you purchase whilst overseas. In addition, regardless of any wording used by us on our website, in any of our brochures or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you. 15.4 The promises we make to you about the services we have agreed to provide or arrange as part of our contract - and the laws and regulations of the country in which your claim or complaint occurred will be used as the basis for deciding whether the services in question had been properly provided. If the particular services which gave rise to the claim or complaint complied with local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and regulations of the UK which would have applied had those services been provided in the UK. The exception to this is where the claim or complaint concerns the absence of a safety feature which might lead a reasonable holidaymaker to refuse to take the holiday in question. 15.5 As set out in these Booking Conditions we limit the maximum amount we may have to pay you for any claims you may make against us. Where we are found liable for loss of and/ or damage to any luggage or personal possessions ( including money), the maximum amount we will have to pay you is £ 1000 per person affected unless a lower limitation applies to your claim under this or clause 15.6 below. For all other claims which do not involve death or personal injury, if we are found liable to you on any basis the maximum amount we will have to pay you is twice the price ( excluding insurance premiums and amendment charges) paid by or on behalf of the person( s) affected in total unless a lower limitation applies to your claim under clause 15.6 below. This maximum amount will only be payable where everything has gone wrong and you have not received any benefi t at all from your holiday. 15.6 Where any claim or part of a claim ( including those involving death or personal injury) concerns or is based on any travel arrangements ( including the process of getting on and/ or off the transport concerned) provided by any air, sea, rail or road carrier or any stay in a hotel, the maximum amount of compensation we will have to pay you will be limited. The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is the most the carrier or hotel keeper concerned would have to pay under the international convention or regulation which applies to the travel arrangements or hotel stay in question ( for example, the Warsaw Convention as amended or unamended and the Montreal Convention for international travel by air and/ or for airlines with an operating licence granted by an EU country, the EC Regulation on Air Carrier Liability No 889/ 2002 for national and international travel by air and the Athens Convention for international travel by sea). Please note: Where a carrier or hotel would not be obliged to make any payment to you under the applicable International Convention or Regulation in respect of a claim or part of a claim, we similarly are not obliged to make a payment to you for that claim or part of the claim. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the carrier or hotelier for the complaint or claim in question. Copies of the applicable International Conventions and Regulations are available from us on request. 15.7 Please note, we cannot accept any liability for any damage, loss, expense or other sum( s) of any description which ( 1) on the basis of the information given to us by the lead passenger concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract or ( 2) did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers or ( 3) relates to any business ( including self employed earnings). 15.8 You must provide ourselves and our insurers with all assistance we may reasonably require. You must also tell us and the supplier concerned about your claim or complaint as set out in clause 16 below. If asked to do so, you must transfer to us or our insurers any rights you have against the supplier or whoever else is responsible for your claim or complaint ( if the person concerned is under 18, their parent or guardian must do so). You must also agree to cooperate fully with us and our insurers if we or our insurers want to enforce any rights which are transferred. 16. If you have any complaint whilst on holiday, you must immediately inform your tour leader or our overseas representative who will use all reasonable efforts to remedy it. If you remain dissatisfi ed, the lead passenger must make the complaint known to us in writing within 28 days of the end of your holiday. If you fail to follow this simple complaints procedure, your right to claim the compensation you may otherwise have been entitled to may be affected or even lost as a result. 17. For requirements relating to passports, visas, permits and certifi cates please see Booking Information. 18. We regret we are not in a position to offer you any assistance in the event of delay at your outward or homeward point of departure. Any airline whose scheduled services we use will be responsible for you in the event of delays and may provide refreshments / meals / accommodation in the event of a delay. We cannot accept liability for any delay which is due to any of the reasons set out in clause 6 of these Booking Conditions ( which includes the behaviour of any passenger( s) on the fl ight who, for example, fails to check in or board on time). In addition, we will not be liable for any delay unless it has a signifi cant effect on your holiday arrangements. 19. Please note, it is the requirements and standards of the country in which any services which make up your holiday are provided which apply to those services and not those of the UK. As a general rule, these requirements and standards will not be the same as the UK and may often be lower. 20. In accordance with EU Directive ( EC) No 2111/ 2005 Article 9, we are required to bring to your attention the existence of a " Community list" which contains details of air carriers that are subject to an operating ban with the EU Community. The Community list is available for inspection at http:// europa. eu. int/ comm/ transport/ air/ safety/ fl ywell_ en. htm. In accordance with EU Regulations we are required to advise you of the carrier( s) ( or, if the carrier( s) is not known, the likely carrier( s)) that will operate your fl ight( s) at the time of booking. Where we are only able to inform you of the likely carrier( s) at the time of booking, we shall inform you of the identity of the actual carrier( s) as soon as we are aware. Any change to the operating carrier( s) after your booking has been confi rmed will be notifi ed as soon as possible. We are not always in a position at the time of booking to confi rm the fl ight timings which will be used in connection with your fl ight. The fl ight timings shown in this brochure and detailed on your confi rmation invoice are for guidance only and are subject to alteration and confi rmation. The latest timings will be shown on your e- tickets which will be despatched to you approximately two weeks before departure. You must accordingly check your tickets very carefully immediately on receipt to ensure you have the correct fl ight times. It is possible that fl ight times may be changed even after tickets have been despatched - we will contact you as soon as possible if this occurs. Any change in the identity of the carrier, fl ight timings, and/ or aircraft type ( if given) will not entitle you to cancel or change to other arrangements without paying our normal charges except where specifi ed in these Conditions. If the carrier with whom you have a confi rmed reservation becomes subject to an operating ban as above as a result of which we/ the carrier are unable to offer you a suitable alternative the provisions of clause 5 will apply. 21. We hold an Air Travel Organiser's Licence issued by the Civil Aviation Authority. When you buy an ATOL protected air inclusive holiday or fl ight* from us you will receive a confi rmation invoice from us ( or via our authorised agent) confi rming your arrangements and your protection under our ATOL. In the unlikely event of our insolvency the CAA will ensure that you are not left stranded abroad and will arrange to refund any money you have paid to us for an advance booking. * The air inclusive holidays and fl ights we arrange are ATOL protected providing either the person who pays for the booking is present in the UK when the booking is made or the fi rst leg of any fl ight or fl ights we arrange for you commences in the UK. For further information, visit the ATOL website at www. atol. org. uk. We are also a member of the Association of Independent Tour Operators ( AITO) and protect all holidays which do not include a fl ight through AITO Trust Ltd. These arrangements mean your money will be refunded or you will be brought back to the UK ( where your contracted holiday arrangements include return travel to the UK) if already abroad in the unlikely event of our being unable to provide your holiday due to our insolvency. 22. Wildlife Worldwide is a trading division of Chameleon Worldwide Limited ( registered number 06682869) having its registered offi ce address at Prospect House, 50 Leigh Road, Eastleigh, Hampshire S050 9DT. Table C - Compensation payments Period before departure within which Compensation per person signifi cant change/ cancellation is notifi ed More than 56 days Nil 56 - 43 days £ 10 42 - 29 days £ 15 28 - 15 days £ 20 14 - 0 days £ 30

2010/ 11 TT- COC- 002452 Expertly planned trips for families. Africa, Europe, Asia, Middle East and Americas. Discovery. Learning. Activity. Nature. Responsible. Group departures or tailor- made. Call Families Worldwide on 0845 051 4567 for a brochure. Exhilarating horse- riding holidays. Tailor- made and small group departures for novice and expert riders alike. Europe, Asia, the Middle East, Africa, the Americas and Australasia. Call Equine Adventures on 0845 130 6981 for a brochure. Superb diving opportunities for the beginner who wants to learn, through to the experienced diver wishing to explore new areas. Call Dive Worldwide on 0845 130 6980 for a brochure. Group- based whale and dolphin watching holidays, led by experts - operated in association with the Whale and Dolphin Conservation Society. Call Out of the Blue on 0845 290 3218 for a brochure. A mouthwatering selection of classic walks and treks around the world, for any active person of any age. Tailor- make your own trip or travel as part of a group. Call Walks Worldwide on 0845 301 4737 for a brochure. Offering a range of overseas adventures from activity breaks to substantial expeditions for schools, colleges and youth groups. Providing young people with life- changing travel experiences. Call Schools Worldwide on 0845 634 4670 for a brochure. © Wildlife Worldwide No portion of this brochure may be reproduced without the prior written consent of Wildlife Worldwide. Talk to our specialist consultants: 0845 130 6982 Calls charged at local rate Overseas tel: + 44 ( 1962) 737 630 Email: sales@ wildlifeworldwide. com Web: www. wildlifeworldwide. com Fax: 0845 130 6984 Address: Sutton Manor Farm, Bishop's Sutton, Alresford, SO24 OAA. UK Open Monday to Friday - 9am to 6pm and Saturday - 9am to 1pm