Or visit us on the web www.wildlifeworldwide.com155outward departure time or overall length of time you are away of twelve or more hours*, a change of UK departure point* to one which is more inconvenient for you and a significant change of itinerary missing out one or more major destination substantially or altogether (on which our decision is final). NB Please also see clause 8.*Only applies where transport to and from the UK forms part of your contracted arrangements with us.If we have to make a significant change or cancel, we will tell you or your travel agent as soon as possible. If there is time to do so before departure, we will offer you the choice of the following options:-(a) (for significant changes) accepting the changed arrangements; or(b) purchasing an alternative holiday from us, of a similar quality to that originally booked if available. Providing it is possible to do so, we will offer at least one alternative holiday of at least equivalent standard for which you will not be asked to pay any more than the original price. If this holiday is in fact cheaper than the original one, we will refund the price difference. If the lead passenger / group leader does not wish to accept the holiday we specifically offer, you may choose any of our other then available holidays. You must pay the applicable price of any such holiday. This will mean you paying more if it is more expensive or receiving a refund if it is cheaper; or(c) cancelling or accepting the cancellation in which case you will receive a full and quick refund of all monies you have paid to us.Please note, the above options are not available where any change made is a minor one.If we have to make a significant change or cancel, we will as a minimum (where compensation is appropriate) pay you the compensation payments set out in Table C (below) depending on the circumstances and when the significant change or cancellation is notified to you or your travel agent subject to the following exceptions. Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care (for example, but not limited to, where the Foreign and Commonwealth Office advise against travel or all but essential travel to your destination after your booking has been confirmed) or where we have to cancel because the minimum number of persons required to operate your holiday is not reached - please see Booking Information. No compensation will be payable and the above options will not be available if we cancel as a result of your failure to comply with any requirement of these Booking Conditions entitling us to cancel (such as paying on time) or if the change made is a minor one. A minor change is any change which, taking account of the information you have given us at the time of booking or which we can reasonably be expected to know as a tour operator, we could not reasonably expect to have a significant effect on your confirmed holiday. In the unlikely event that we become unable to provide a significant proportion of the services you have booked after you depart, we will make alternative arrangements in respect of those services for you at no extra charge, or, if this is impossible, or you do not accept these alternative arrangements for a good reason, we will provide you with transport back to your point of departure with us and a pro rata refund of the cost of the remainder of your holiday . In addition, if appropriate, we will pay you compensation of an amount which is reasonable taking into account the circumstances. Compensation will not be payable where the situation is caused by force majeure - see clause 6. NB. If your flight is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline, depending on the circumstances, the airline may be required to pay you compensation, refund the cost of your flight and/or provide you with accommodation and/or refreshments under EC Regulation No 261/2004 - the Denied Boarding Regulations 2004. Where applicable, you must pursue the airline for the compensation or other payment due to you. All sums you receive or are entitled to receive from the airline concerned by virtue of these Regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or denied boarding. This includes any disappointment, distress, inconvenience or effect on any other arrangements. The fact a delay may entitle you to cancel your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight. We have no liability to make any payment to you in relation to the Denied Boarding Regulations or in respect of any flight cancellation or delay, downgrading of any flight ticket or denial of any boarding as the full amount of your entitlement to any compensation or other payment (as dealt with above) is covered by the airline's obligations under the Denied Boarding Regulations. If, for any reason, we make any payment to you or a third party which the airline is responsible for in accordance with the Denied Boarding Regulations, you must, when requested, assign to us the rights you have or had to claim the payment in question from the airline. If your airline does not comply with these rules you should complain to the Air Transport Users' Council on 020 7240 6061 www.auc.org.uk. 6. Except where otherwise expressly stated in these Booking Conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by or you otherwise suffer any damage or loss (as more fully described in clause 15.2) as a result of "force majeure". In these Conditions "force majeure" means any event or circumstances which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Examples include (in all cases whether actual or threatened) war, riots, civil strife, terrorist activity, industrial disputes, natural or nuclear disaster, epidemics / pandemics, fire, adverse weather conditions, unusual water levels in rivers, closure of airspace or airports and all similar events or circumstances beyond our control.7. If you have a special request or medical problem or disability, please let us know as set out under Booking Information. 8. We are not an ordinary tour operator. The type of travel we offer requires flexibility and you must allow for alternatives. The outline itinerary as given for each holiday must therefore be taken as an indication of what may be accomplished, and not as a contractual obligation on our part. The final decision on the itinerary and conduct of any holiday will be taken by us in the interests of the group as a whole. It is understood that the route schedules, itineraries, amenities and mode of transport may be subject to alteration without prior notice due to local circumstances or events which may include sickness or mechanical breakdown, flight cancellations, strikes, events emanating from political disputes, entry or border difficulties, climate and other unpredictable or unforeseeable circumstances.9. At all times the decision of our tour leader or overseas representative will be final on all matters likely to affect the safety and well being of the tour being operated. You must at all times strictly comply with the laws, customs, foreign exchange and drug regulations of the countries visited. Should any member of the party fail to do so then that person may be ordered to leave the holiday without recourse to any refund, compensation or any other legal claim against us.10. The lead passenger/ group organiser accepts responsibility for any damage or loss caused by any member of your party. Participants are also responsible for any damage or loss they cause. Full payment for any such damage or loss (reasonably estimated if not precisely known) must be paid direct at the time to the accommodation owner or manager or other supplier. If the actual cost of the loss or damage exceeds the amount paid where estimated, you must pay the difference once known. If the actual cost is less than the amount paid, the difference will be refunded. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party's full legal costs) as a result of your actions. We expect participants to have consideration for other people. We strongly condemn the collecting of any specimen from the natural world. Our holidays often provide the opportunity to view and photograph wildlife but not to disturb it! If in our reasonable opinion or in the reasonable opinion of any other person in authority, you behave in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property or fail to comply with clause 9, we are entitled, without prior notice, to terminate the holiday of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation or other service. We will have no further responsibility toward such person(s) including any return travel arrangements. No refunds or compensation will be paid and we will not pay any expenses or costs incurred as a result of the termination. 11. It is essential that you are covered by adequate travel insurance. Please see Booking Information for further information. 12. Subject to clause 13, if we accept a request to transfer you from one holiday to another you will be liable for the cancellation charges applicable as a result of cancelling the original holiday in addition to the cost of the new one. In addition, we also reserve the right to charge an administration fee of 10% of the value of the first holiday booked. 13. You may, up to 7 days before departure, transfer your booking to another person (introduced by you) if you are unavoidably prevented from travelling and the transferee meets any conditions which may apply to the holiday in question. The right to transfer is subject to payment of an administration fee of £25 per person to cover our administration expenses (plus the appropriate insurance premium if applicable) together with all additional charges of whatever sort imposed by suppliers providing the component parts of the package. These charges will be the joint responsibility of the lead passenger/ group organiser and original and replacement participant(s) and must be paid before the transfer can be made. You should note that some airlines may refuse to accept a name change, or may treat it as a cancellation and a rebooking with a 100% cancellation charge. All notifications of any wish to transfer must be made to us in writing by the lead passenger / group organiser. 14. By booking with us, you acknowledge that the holidays we offer often involve their own inherent risks and dangers due to matters such as the geographical location and the activities involved. Such holidays may involve a significant amount of inherent personal risk. These include injury, disease, illness, loss or damage to property, inconvenience and discomfort. 15.1 We promise to make sure that the holiday arrangements we have agreed to make, perform or provide as applicable as part of our contract with the lead passenger are made, performed or provided with reasonable skill and care. This means that, subject to these Booking Conditions, we will accept responsibility if, for example, you suffer death or personal injury or the contracted holiday arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, the contracted arrangements. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers). 15.2 We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment and loss of possessions), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: -the act(s) and/or omission(s) of the person(s) affected or any other participant(s) or -the act(s) and/or omission(s) of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable or -'force majeure' as defined in clause 6 above 15.3 Please note, we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not included in the cost of your itinerary and we have not agreed to arrange them as part of our contract, and any excursion or activities you purchase whilst overseas. In addition, regardless of any wording used by us on our website, in any of our brochures or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you. 15.4 The promises we make to you about the services we have agreed to provide or arrange as part of our contract - and the laws and regulations of the country in which your claim or complaint occurred will be used as the basis for deciding whether the services in question had been properly provided. If the particular services which gave rise to the claim or complaint complied with the local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and regulations of the UK which would have applied had those services been provided in the UK. The exception to this is where the claim or complaint concerns the absence of a safety feature which might lead a reasonable holidaymaker to refuse to take the holiday in question. 15.5 Where we are found liable for loss of and/or damage to any luggage or personal possessions (including money), the maximum amount we will have to pay you is £1000 per person affected or twice the price (excluding insurance premiums and amendment charges) paid by or on behalf of the person(s) affected, whichever is the lower, unless a lower limitation applies to your claim under clause 15.6 below. For all other claims which do not involve death or personal injury, if we are found liable to you on any basis the maximum amount we will have to pay you is twice the price (excluding insurance premiums and amendment charges) paid by or on behalf of the person(s) affected in total unless a lower limitation applies to your claim under clause 15.6 below. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your holiday. 15.6 Where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements (including the process of getting on and/or off the transport concerned) provided by any air, sea or rail carrier to which any international convention or EC regulation applies, the maximum amount of compensation we will have to pay you will be limited. The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is the most the carrier concerned would have to pay under the international convention or regulation which applies to the travel arrangements in question (for example, the Warsaw Convention as amended or unamended and the Montreal Convention for international travel by air and/or for airlines with an operating licence granted by an EU country, the EC Regulation on Air Carrier Liability No 889/2002 for national and international travel by air and the Athens Convention for international travel by sea). Please note: Where a carrier would not be obliged to make any payment to you under the applicable international convention or regulation in respect of a claim or part of a claim, we similarly are not obliged to make a payment to you for that claim or part of the claim. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the carrier for the complaint or claim in question. Copies of the applicable international conventions and regulations are available from us on request. 15.7 Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any description which (1) on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract or (2) did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers or (3) relates to any business (including self employed earnings). 16. If you have any complaint whilst on holiday, you must immediately inform your tour leader or our overseas representative who will use all reasonable efforts to remedy it. If you remain dissatisfied, you must make full details of the complaint known to us in writing within 28 days of the end of your holiday. If you fail to follow this simple complaints procedure, your right to claim the compensation you may otherwise have been entitled to may be affected or even lost as a result. In the unlikely event that we cannot amicably resolve any valid complaint, you may, if you wish, use AITO's Independent Dispute Settlement Service (details on request from the Association of Independent Tour Operators, 133a St Margaret's Road, Twickenham TW1 1RG) to bring the matter to a speedy and amicable solution as an alternative to court proceedings.17. For requirements relating to passports, visas, permits and certificates please see Booking Information. 18.1 For land only arrangements where you have booked your own flights, it is your sole responsibility to ensure you arrive at the departure point for the contracted arrangements in good time before these commence. In the event that flight delays or cancellation result in your late arrival, you will be responsible for all costs we incur in assisting you to join the holiday at a later stage. No refunds will be provided in respect of any services which are unused as a result. Similarly, our contractual responsibilities cease at the end of your contracted arrangements. 18.2 We regret we are not in a position to offer you any assistance in the event of delay at your outward or homeward point of departure. The airline concerned will be responsible for you in the event of flight cancellation or delays and may provide refreshments / meals /accommodation in the event of a delay. 18.3 We cannot accept liability for any delay which is due to any of the reasons set out in clause 6 of these Booking Conditions (which includes the behaviour of any passenger(s) on the flight who, for example, fails to check in or board on time). In addition, we will not be liable for any delay unless it has a significant effect on your holiday arrangements. 19. Please note, it is the requirements and standards of the country in which any services which make up your holiday are provided which apply to those services and not those of the UK. As a general rule, these requirements and standards will not be the same as the UK and may often be lower. 20. In accordance with EU Directive (EC) No 2111/2005 Article 9, we are required to bring to your attention the existence of a "Community list" which contains details of air carriers that are subject to an operating ban with the EU Community. The Community list is available for inspection at hhtp://ec.europa.eu/transport/air-ban/list_en. We are also required to advise you of the carrier(s) (or, if the carrier(s) is not known, the likely carrier(s)) that will operate your flight(s) at the time of booking. Where we are only able to inform you of the likely carrier(s) at the time of booking, we shall inform you of the identity of the actual carrier(s) as soon as we are aware. Any change to the operating carrier(s) after your booking has been confirmed will be notified as soon as possible.We are not always in a position at the time of booking to confirm the flight timings which will be used in connection with your flight. The flight timings shown in this brochure, on our website and detailed on your confirmation invoice are for guidance only and are subject to alteration and confirmation. The latest timings will be shown on your e-tickets which will be despatched to you approximately two weeks before departure. You must accordingly check your tickets very carefully immediately on receipt to ensure you have the correct flight times. It is possible that flight times may be changed even after tickets have been despatched - we will contact you as soon as possible if this occurs. Any change in the identity of the carrier, flight timings, and/or aircraft type (if given) will not entitle you to cancel or change to other arrangements without paying our normal charges except where specified in these Booking Conditions. If the carrier with whom you have a confirmed reservation becomes subject to an operating ban as above as a result of which we/ the carrier are unable to offer you a suitable alternative the provisions of clause 5 will apply. 21. We hold an Air Travel Organiser's Licence issued by the Civil Aviation Authority (ATOL number 10186). When you buy an ATOL protected air inclusive holiday or flight* from us you will receive a confirmation invoice from us (or via our authorised agent) confirming your arrangements and your protection under our ATOL. In the unlikely event of our insolvency the CAA will ensure that you are not left stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information, visit the ATOL website at www.atol.org.uk.*The air inclusive holidays and flights we arrange are ATOL protected providing either the person who pays for the booking is present in the UK when the booking is made or the first leg of any flight or flights we arrange for you commences in the UK. We are also a member of the Association of Independent Tour Operators (AITO) and protect all holidays which do not include a flight through AITO Trust Ltd. These arrangements mean your money will be refunded or you will be brought back to the UK (where your contracted holiday arrangements include return travel to the UK) if already abroad in the unlikely event of our being unable to provide your holiday due to our insolvency.Table C - Compensation paymentsPeriod before departure within which Compensation per personsignifi cant change/ cancellation is notifi edMore than 56 days Nil56 - 43 days £1042 - 29 days £1528 - 15 days £2014 - 0 days £30

TT-COC-002452Expertly planned trips for families. Africa, Europe, Asia, Middle East and Americas. Discovery. Learning. Activity. Nature. Responsible. Group departures or tailor-made.Call Families Worldwide on 0845 051 4567 for a brochure.Exhilarating horse-riding holidays. Tailor-made and small group departures for novice and expert riders alike. Europe, Asia,the Middle East, Africa, the Americasand Australasia.Call Equine Adventureson 0845 130 6981 for a brochure. Superb diving opportunities for the beginner who wants to learn, through to the experienced diver wishing to explore new areas.Call Dive Worldwide on 0845 130 6980 for a brochure.A mouthwatering selection of classic walks and treks around the world, for any active person of any age. Tailor-make your own trip or travel as part of a group.Call Walks Worldwide on 0845 301 4737 for a brochure. Offering a range of overseas adventures from activity breaks to substantial expeditions for schools, colleges and youth groups.Providing young people with life-changingtravel experiences.Call Schools Worldwide on 0845 634 4670 for a brochure. © Wildlife Worldwide No portion of this brochure may be reproduced without the prior written consent of Wildlife Worldwide.Group-based whale and dolphin watching holidays, led by experts - operated in association with the Whale and Dolphin Conservation Society.Call Oceans Worldwide on 0845 290 3218 for a brochure. Talk to our specialist consultants:0845 130 6982Calls charged at local rateOverseas tel: +44 (1962) 737 630Email: sales@wildlifeworldwide.comWeb: www.wildlifeworldwide.comFax: 0845 130 6984Address: Sutton Manor Farm, Bishop's Sutton, Alresford, SO24 0AA. UKOpen Monday to Friday - 8.30am to 7pm and Saturday - 9am to 4pm (November to March)Open Monday to Friday - 9am to 6pm and Saturday - 9am to 1pm (April to October)2011/121156FAMILY ADVENTURE HOLIDAYS WITH100% FINANCIALPROTECTION2011/121156